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Manager Customer Service

Location:
Oconomowoc, Wisconsin, United States
Posted:
November 10, 2019

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Resume:

Marie Knope

adas05@r.postjobfree.com N**** Kuckkan Lane Watertown WI 53094 920-***-****

MATERIALS MANAGEMENT INSIDE SALES OPERATIONS PROFESSIONAL

Experienced in diverse aspects of sales and manufacturing operations.

Experience with creating strong long-lasting profitable relationships with outside sales team and customers

Process-oriented, and productive; strong ability to contribute to ongoing development of processes, procedures, and systems.

Industrious team player who steps up to support multiple projects and operational initiatives and exceeds expectations in challenging environments.

Quickly understand organization priorities and contribute where expertise is needed most.

Lead transition to new technologies while still maintaining productivity

Reduce costs through inventory controls and quality auditing.

Implement lean manufacturing processes and train others to also streamline and improve.

Leading and implementation of various business systems

Additional experience in small business start-up and sales.

CAREER HIGHLIGHTS

Guardian Glass IG November 2017 - Present

Supply Chain and Logistics Manager

Manage the planning, scheduling and monitoring of the efficient movement of material from suppliers to the warehouses through production, and onto distribution for the timely allocation and shipment to our customers

oEnsure all raw materials (ingredients and packaging) are received promptly and accurately

oCoordinate the transfer of inventory between all outside warehouse locations to the plant

oEnsure all finished goods are shipped to our distribution centers promptly, accurately and with necessary documentation

oRecord all transactions in ERP timely and accurately

Manage inventory levels and accuracy across the sourcing chain (suppliers, warehouse & plant) to meet inventory goals and reduce shrinkage or spoilage

Establish appropriate target inventory policy for key raw ingredient and packaging materials to minimize disruption to production output

Establish and implement cycle count process to improve accuracy of ERP inventory data including location, quantity on hand, status, etc.

Perform inventory analysis, excess and obsolete analysis and material analysis monthly

Assess, develop and drive plans to improve business processes with the goal of reducing variability of raw & pack availability and inventory levels – support the implementation of associated tools or systems to drive improvement

JDA January 2016 – November 2017

Business Analyst

Manage our warehouse software release inquires for both of our customers and programmers ensuring that our costumes expectations are met.

Participate in software team’s meetings to review “sprints” to ensure that the development is meeting customer requirements and at the same time ensuring these changes are good for product.

Document and test customer inquiries of “bugs”.

Organize ad hoc teams to resolve production/operational issues and bring resolution to issue

Richelieu Foods Incorporated April 2014 – Jan 2016

Supply Chain and Logistics Manager

Inventory Management

Manage the planning, scheduling and monitoring of the efficient movement of material from suppliers to the warehouses through production, and onto distribution for the timely allocation and shipment to our customers

oEnsure all raw materials (ingredients and packaging) are received promptly and accurately

oCoordinate the transfer of inventory between all outside warehouse locations to the plant

oEnsure all finished goods are shipped to our distribution centers promptly, accurately and with necessary documentation

oRecord all transactions in ERP timely and accurately

Manage inventory levels and accuracy across the sourcing chain (suppliers, warehouse & plant) to meet inventory goals and reduce shrinkage or spoilage

Establish appropriate target inventory policy for key raw ingredient and packaging materials to minimize disruption to production output

Establish and implement cycle count process to improve accuracy of ERP inventory data including location, quantity on hand, status, etc.

Perform inventory analysis, excess and obsolete analysis and material analysis monthly

Assess, develop and drive plans to improve business processes with the goal of reducing variability of raw & pack availability and inventory levels – support the implementation of associated tools or systems to drive improvement

Warehouse Management

Manage internal and external warehousing functions in order to maintain proper FIFO/FEFO practices and support standard warehousing practices including lot codes, bins, proper racking, etc.

oDefine optimal location for ingredients and packaging – dry, cooler, freezer

oMethodology for periodic temp check for each location

oMaintain FEFO rotation

oMaintain process for tempering ingredients as needed

Ensure all locations are clean and appropriately sanitized (5S) and safety procedures are defined, clearly communicated and adhered to

Manage compliance with international import and export requirements including labeling and declarations on select inbound ingredients and outbound finished goods

Identify opportunities to drive out costs across receiving, storage, transfer and shipment of all ingredients, packaging and finished good.

COLUMBUS CHEMICAL INDUSTRIES 2008 – April 2014

Materials Supply Chain & Inside Sales Manager 2010 – April 2015

Manage daily workflow for 6 direct reports and 45 indirect reports in several departments including Customer Service, Planning, Production, Warehouse Operations, Purchasing

Participate in Senior Management team to establish annual company goals and operating plans.

Work with inside sales direct reports to develop plans to meet company expectations

Manages product offering margins/sales through to end of product life

Worked with outside sales team to solve customers problems creating a win/win

Organize ad hoc teams to resolve production/operational issues and bring resolution to issue.

Create and maintain compliance to annual budget for departments.

Resolve production issues to ensure customer requirements are met

Ensure compliance to safety procedures

Reviewed employees’ work performance and mentored employees towards improvement

Oversee Supply Chain and Vendor management program

Oversee warehouse operations including inventory, locations, stocking levels, and managing physical inventory and cycle counts.

Identify and liquidate obsolete/inactive inventory items.

Interface with top customers to identify and understand their needs and incorporate them into our company.

Assist in establishing inventory requirements and incorporating into ERP system.

Work with other department personnel to identify areas of improvements and collaboratively correct identified issues.

Identify late orders and work with appropriate personnel to resolve issues so product can ship

Interfaced with several departments on projects to improve processes including distributing freight costs on raw materials.

Customer Service Manager 2008 – 2010

Mentor and motivate a team of 5 direct reports.

Created processes and procedures to increase on time shipments from 40% to 98%

Marie Knope

US CHEMICAL/a division of JohnsonDiversey 1990 - 2008

Inventory Control Manager 1990 - 2008

Responsible for inventory accuracy

Led all annual physical inventories

Responsible for inventory dollar levels

Created and implemented cycle counting process

Additional projects and cross-functional assignments:

Customer Service Level Tracking (2001-2008)

Tracked and reported response times for fulfilling customer orders

Tracked all back orders

Researched all customer shorts. Identified root causes and implemented solutions

Purchasing (2001 - 2008, backup coverage)

Purchased packaging and a variety of chemicals in the absence of the purchasing agent

Lean Manufacturing – 5s Process (2005-2008)

Responsible for training and completing 5s projects

Manufacturing Scheduler (2007)

Scheduled liquid mixing department, powder departments and all generic inventory

Scheduled all rework

Assistant Warehouse/Transportation Manager (1990-2001)

Managed order distribution for a 75,000 square foot warehouse

Scheduled truck pick up and deliveries for a fleet of 10 trucks

Lead for warehouse consolidation move in 2001

Lead for computer conversion in warehouse, cycle count and transportation sectors

EDUCATION TECHNICAL SKILLS

Marketing Major (completed 32 credits) Madison Area Technical College, Madison WI

ADDITIONAL TRAINING: First phase APICS certification training, Classes in Lean Manufacturing for Warehouse, Cycle count, and Management

TECHNICAL SKILLS: Microsoft Office (Excel, Word, Outlook PowerPoint), ERP/MRP (Chempax, JD Edwards), AS/400.



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