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Bilingual Customer service, psychology, call center, fre

Location:
Mandaluyong, Mandaluyong, Philippines
Salary:
From 14000pesos to 18000pesos
Posted:
November 09, 2019

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Resume:

Curriculum vital

Civil satus: married

Names: YUH ADELLA WHULEWHUMEI

e -mail: adaryk@r.postjobfree.com,

Tel: +639*********

Born: 14th December 1994, Cameroon

Field of work: marketing and distribution, psychosocial humanitarian Assistance,

Capacity building, Sensitization and Public

Awareness on Social, psychological, Health

issues, monitoring and evaluation

coordinating, and coaching,

intervention and community Action;

Health Policy and advocacy

Blueprint research methods, data management and

Analysis

Participatory approaches to community well-being

assessment, development and HIV consultative

talks

COMPUTER LITERACY

Experience in customer service, call center, intranet services Experience in handling web-based management systems, internet and Intranet; Experience in using Statistical Package for Social Sciences data analysis (SPSS); Excellent in Microsoft W ord, Access, Excel, Outlook and PowerPoint; Experience in soft documentation using computer hard drive and modern documentation tools like icloud and Google drive and one drive. PERSONAL SUMMARY

Background:

Psychosocial humanitarian assistance, marketing, intervention and community action, cancelling, monitoring and evaluation, cancelling.

In the field of humanitarian action

Psychosocial follow up, biometric registration of center Afr ica and Nigerian refugees in far north, Adamaua, and East regions of Cameroon was well carried out. It was a great success as far as communication was concerned. Carried out a project in the community of Ngame, Kom, Yaounde, on education, communication, dangers of droughts, and HIV AIDS which was well monitor and eva luat ed.

In Yaounde, Douala and Bamenda, marketing and distribution of products is well established in collaboration with MTN Cameron and Noble fashion Focus group discussions, comedy show, role play capacity and building of communities in RENATA on Income generating activities, sensitization and distribution of condoms to fight against HIV/AIDS and contraceptives against STIs. Cancelling and coaching of teenage mothers to came out of low self-esteem in the society and help other be like them.

Workshop on:

Management and prevention of conflict

Additional skills

Experience in customer services at call centers.

Ability to establish and maintain effective working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity;

Positive attitude and strong analytical, interpersonal and communication skills; Manage large amounts of incoming calls

Proven ability to independently plan, organize, and prioritize own work, work well under tight deadlines and handle multiple concurrent activities;

Proven ability in drafting and editing in English and French, particularly in analytical writing, report writing, minutes, and written communication on policy, operational and organizational development matters; Ability to develop clear goals and identify priority activities and assignments; Knowledge of contemporary issues on Environmental and Health systems of Cameroon. EMPLOYMENT RECORD

Employment 1 (Current or most recent)

Name of employer: MTN CAMEROON

Address of employer: 1th floor, Acacia market beside harvest International church

Name and title of supervisor: ELVIS WAJIE

Chief of center

E-Mail address and telephone number of

Supervisor:

+237-*********

adaryk@r.postjobfree.com

Type of employment: Full time

Period December 10 / 2018 Till present date

Description of duties and responsibilities:

Handling inbound queries and provide resolutions to issues of wireless mobile phone subscribers, both prepaid and postpaid.

Attend periodic team meetings, as well as training sessions to develop your skills and competencies Perform other tasks and duties that may arise from time to time and as may be assigned Employment 2

Name of employer: Noble fashion and pressing

Address of employer: Ecole des poste, behind the nepturn petrol station Exact title of post: breach manager

Grade/step/level: manager

Name and title of supervisor: Dieudonne Laimo

manager

E-Mail address and telephone number of

supervisor:

+237-*********

Type of employment: Full time

Period From: November 1/ 2016 To: 01 March 2017

Description of duties and responsibilities:

Marketing and distribution of goods and services,

Marketing of products to the community, schools, markets and homes Takes commands and deliver on time

Identify and asses customers’ need to achieve satisfaction Build sustainable relationship and trust with customers account through open a interaction communication Employment 3

Name of employer: United nation high Commission for refugees(UNHCR) Exact title of post: Senior registration assistance Grade/step/level: supervisor

Name and title of supervisor: Pehui franklin

E-Mail address and telephone number of

supervisor:

adaryk@r.postjobfree.com /( +237-*********

Type of employment: contract

Period From: 1 November. 2016 To:1June2017

Reason for changing employment: End of Assignment

Description of your duties and responsibilities

Biometric registration of refugee

Assist in the assessment of clients’ functional, behavioral and cognitive abilities, Coached and cancelling victims, Monitoring and evaluation of the displacement persons Employment 4

Name of employer: Reseau National des Association des Tantines(RENATA) Address of employer: 3th floor white house, Rail ngousso Exact title of your post: Executive coordinator

Grade/step/level: coordinator

Name and title of supervisor: Mbouti Vivanhills

E-Mail address and telephone number of

supervisor:

mboutivivanhills@gmail,come

+237-*********

Type of employment: Full time

Period From: 18 August 2014 To: 30 May 2014

Description of your duties and responsibilities:;

Sensitization on sexual and reproductive, health and prevention of gender base violence Management of term work

Practice of role play comedy show for clients to adapt to their conditions and reintegrate in the society

Baseline and socio economic data collection and analysis Animate a project on family planning, HIV/AIDS and health EDUCATION AND QUALIFICAT IONS

From To Name of Educational City/Country Nature of Degree/Diploma

(mm/yyyy)

10/2014

10/2015

(mm/yyyy)

07/2015

07/2016

Institute

University of

Yaounde 1

University of

Yaounde 1

Yaounde

Cameroon

Yaounde

Cameroon

Studies

0n campus in

English and French

On campus in

French and English

Awarded

Master 1 transcript in

Intervention and

Community Action

Master 2 Academic

profile in Intervention

and Community Action

08/2016 1/2017 International

training center

for

humanitarian

officers

Yaounde

Cameroon On campus in

English/ French

10/2012 10/2016 University of

Yaounde 1

Yaounde On campus Bachelor in

developmental

psychology

Cameroon French/ English

PROFESSIONAl TRAININGS

From to Name of Institute City/Country Certificate

(mm/yyyy) (mm/yyyy)

04-/2016 06/2016 Cameroon Red Cross Cameroon First Aider member

2/2019 4/201 Noble Fashion

International

yaounde -

Cameroon

Marketing and distribution/

monitoring and evaluation

LANGUAGES

Proficiency level Excellent Good Fair Beginner

Language 1: French ¥

Language 2: English ¥

Language 3: Spanish ¥

I am mentally and physically healthy and ready to travel, live and work in any country that requires my services. 4



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