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Software Desktop Support

Tallahassee, Florida, United States
18 hr
November 06, 2019

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Brian Blair

*** ***** ***** ***

Tallahassee, FL 32317

Cell: 941-***-****


Seeking a Desktop Support IT position with excellent technological skills in fixing and maintaining computer software and systems


A successful 17 years of experience of testing, troubleshooting and repairing desktop/laptop/ tablet computers and peripherals

Hands on experience in configuring and installing hardware and software

Demonstrated ability to utilize a range of hardware and software testing tools and techniques


(Software and Hardware)

Knowledge of Win XP through Win 10 (OS)

Symantec Ghost –imaging/cloning Windows laptops, netbooks, and Desktop

Microsoft Active Directory(passwords, usernames, permissions for group


Microsoft office(Excel, Word, Powerpoint, Outlook) and Exchange Server

Bomgar remote desktop, UDP, Windows RDP

Computers, Monitors, keypads/mice, Printers, Copiers, Dual Monitors, Cat5 cable, Smart Board, Projectors, routers, switches

Sonic Wall, Windows Firewall, Symantec, windows defender

GoogleApps (docs, Sheets)

Ruckus AP’s(WIFI)

I-cloud, external drives (backup)

Malwarebytes, super anti-spyware


Software Center

Hardware Procurement


HelpDesk Technician/IT Manager

(Sept. 2018 to July 2019)

Pennington Law Firm – Tallahassee, Fl.

Maintain Desktops

The use of Spiceworks Ticketing system

Repair and replace desktop hardware and peripherals as needed

Keep software applications up to date

Maintain software inventory

Install new software as needed by staff upon request

Relocate hardware as needed

Assist users with handheld/BYOD issues (iPhones, Androids, Tablets, etc.) pursuant to applicable firm policy.

Maintain Printers, Copiers, Scanners, Faxes

Assist staff with performance/production issues

Monitor printers, copiers, and faxes for performance issues

Work with hardware vendor support as needed for repairs

Maintain Phone System and Video Conferencing

Assist users with phone issues and work with phone/software vendor support as needed

Setup video conferences and troubleshoot issues as they arise

Administer User Accounts for Online Services

Assist Bookkeeping with Juris Accounts

Copier Scanning Accounts

Maintain Firm’s Online Presence

Desktop/Helpdesk IT Support

(June 2017 to July 2018)

Centerstone of Florida – Bradenton, Fl.

Diagnose errors or technical problems and determine proper solutions

IT Help Desk for ticketing system for employees of Centerstone Hospital and Offices in the Sarasota and Bradenton region

Cooperate with technical team and share information across the organization

Prepare computers for installation(ghosting/imaging software)

Laptop and desktop deployments

Responded to hardware and software problems

Inventoried in going and outgoing hardware for replacement

Computer Lab Manager (Manatee County School System)

Samoset Elementary School

(Feb 2017 to June 2017)

Provide technical support to School

Prepare computers for installation

Install operating systems and configure hardware as needed

Carry out regular computer maintenance duties

Perform preventive maintenance duties

Monitored and responded to hardware and software problems

Setup and monitor three computer labs

Network Troubleshooting (switches, network cabling, “drops”)

IT Technician/Help Desk/Security Support Contractor

(April 2016 to Jan 2017)

Beall’s Corporate Office-Bradenton, Fl

Provide service and support to various Beall’s outlets and store using remote software.

Diagnose errors or technical problems and determine proper solutions

Administered network security on various hardware and software install.

IT Help Desk for ticketing system for employees of Beall’s stores and corporate offices

Prepare computers for installation (IE: cloning/imaging of PC’s with Ghost software)

Worked on PC’s, Laptops, POS machines to have ready for shipment/replacement

Inventoried in going and outgoing hardware for replacement, shipment, and return

Part-time IT Field Technician (Sept. 2015 to Present)

Coastal Community Services – Nokomis, Fl.

Provide service and customer support during field visits to residences or businesses

Manage all on site installation, repair, maintenance and test tasks

Diagnose errors or technical problems and determine proper solutions

Produce timely and detailed service reports

Follow all company’s filed procedures and protocols

Cooperate with technical team and shared information across the organization

Comprehend customer requirements and make appropriate recommendations/briefings

Build positive relationships with customers

Computer Tech Coordinator, Network Administrator, and Educator

(Aug 2001 to Feb 2016)

St. Joseph Catholic School (Prek3 thru 8th) – Bradenton, Fl.

IT Help Desk ticketing system for School Staff on Campus

Provide technical support to School and Church Staff

Prepared computers for installation (ghost/imaging software)

Install operating systems and environments as needed

Troubleshoot Ipads/Iphones/Appletv issues

Install and configure hardware as needed

MS active directory-adding students, teachers, admin. Staff to

Lay networks using wires, modems, routers and wireless devices

Carry out regular computer maintenance duties

Perform preventive maintenance duties

Monitored and responded to hardware and software problems

Installed and configured network hardware and software

Provided network troubleshooting and support

Trained end-users

Antivirus Installation and Virus Detection

Backup Maintenance

Appropriate Driver Search and Installation

Network Troubleshooting

Hardware Procurement

Windows System Cleaning

Administered network security

Responsible for purchasing software and hardware for school

Taught computer courses from grades K – 8th grade

ESE Teacher (AUG. 1997-2001)

Johnson Middle School (6th-8th grades)–Bradenton, Florida

Taught Varying Exceptional students Mathematics and Social Studies in the grades 6th-8th


CompuMaster Class – Certificate of Attendance(4/2005)

“Understanding Network Fundamentals”

CompuMaster Class – Certificate of Attendance(12/2005)

“Advanced Troubleshooting, Maintaining and Upgrading PC’s”

University Of South Florida – Sarasota, FL.(1993 – 1998)

48 Hrs. of Education Certification courses

Florida State University– Tallahassee, FL.(1987 - 1992)

Bachelors in Psychology, Minor in Business

Manatee Community College – Bradenton, Fl.(1985-1987)

Associates Degree in General Studies

*Certified in Teacher in Computer Science, Varying Exceptionalities, and Psychology


•Knowledge of Windows OS and Apple Technology

•Good ability to research problems

•Ability to maintain a professional demeanor at all times

•Good with working as a team player or on an individual basis

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