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Manager Customer

Location:
Delhi, India
Salary:
8lks
Posted:
November 06, 2019

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Resume:

CURRICULUM – VITAE

TANIYA MITTAL

Permanent address:

Flat no.140 tower 10 Arocon golf ville GH7 crossing republik Ghaziabad – 201001

Mobile no.-829-***-****

Email- adaru5@r.postjobfree.com

Career Objective

To merge my enthusiasm and talent for learning, and working for your organization to brushup my knowledge.

Education / Academics :-

Professional qualification:

Basic knowledge of computer (MS.Office,word,EXCEL,PPT) Worked for Amazon Development Centre, Bangalore as a French Catalog Associate. Total of 3 years of experience (June 2016-till April 2019) in Defect Elimination process (Andon).

10TH

CBSE CGPA 8

12TH

CBSE 57%

B.A.(hon.) French A M I T Y

UNIVERSITY,NOIDA

6.9

Training and projects:

* Worked with senior manager for introducing Kibana tool . This tool was useful for collecting catalog details in one go from multiple area where data is stored.

* Introduced IBC process for Andon team, with this process amazon was able to reduce return rate of

products.

* Launched new process of testing battery items.

With this project I managed to agree out on shore

team and entire European warehouses to test the

battery product to find if it is actually defective . This process helped in provided better resolutions to customer complaint.

* Analysis of OOSLA cases on weekly basis .

* Trained 2 batches for andon FR .

* Mentored and guided new teammates to brush up

their skills .

Rewards and Recognition

• Received 2 ‘Extra Mile’ award for stepping out of the business needs, Deep Dive, Invent simplify and delivering results.l

• Received 6 ‘First among’ award for delivering quality and productivity of work.

Personal Profile:

Father’s Name: Tushar Mittal

Date Of Birth: 3RD

June 1994

Gender : Female

Marital status : Single.

Nationality : Indian

Languages known:

Hindi : mother tongue.

English : fluent

French : read, write, speak

Personal skills:

• Process Management, Customer Obsession, Ownership, Deep Dive on issues, Deliver Results, Goal oriented, Persistent, Stakeholder management, Mentoring, Reporting, and Handling Escalations

• Willingness to learn new things always.

• Commitment to a career in management and also the highest among taking the ownership.

• Comprehensive problem solving abilities.

• Excel and Basic of SQL.

Declaration:

I hereby certify that all the information provided here is correct to the best of my knowledge and belief and I promise to abide by all the norms laid down by your esteemed organisation. Date

Place (Taniya)



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