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Office Customer Service

Location:
Johannesburg, Gauteng, South Africa
Posted:
November 06, 2019

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Resume:

CURRICULUM VITAE

Email:adarsu@r.postjobfree.com

Contact: 082-***-****

Personal Details

Name Brenda Nompumelelo Mlangeni

Nationality South Africa

Date of Birth 25/03/1978

ID Number 780**********

EE/AA Status African, Female

Languages English, Setswana, Zulu & Afrikaans

Location Soweto, Johannesburg, South Africa (Gauteng) Resume Summary

Current Job: Switchboard Operator

Current Job Type: Permanent

Highest Education: Business Management Diploma

Work Experience: 10 Years Office Administration

Core Competencies

Excellent verbal and communication skills ensuring customers or clients first contact will be impressive

Efficient management of incoming and outgoing communication

Proficient with computers, MS Office, typing of records and other administrative duties

Extensive experience operating a switch board

Excellent public relation and interpersonal skills

Organisational skills allowing a more efficient work environment

Great memory capacity for quicker service

Multitasking skills in order to provide customer service as quickly as possible Profile Summary

Experienced and talented switchboard operator familiar with a range of telephone systems and other communication devices looking for new opportunities. Also, a multi-tasker capable of various administrative duties that promise to keep the office running smoothly. Tertiary Education

Completed 06/1998: Avondale Business College:

Diploma in Business Management

Secondary Education

Completed 12/1997: Senior Certificate

Knowledge is Virtue Academy

Subjects:

English

Afrikaans

Economics

Accounting

Sesotho

Experience

Switchboard Operator LegalWise 06/2009 – To Date

Duties

Operate switchboard with high volume of calls in a professional manner

Direct clients to the appropriate department or branch

Answers telephones and directs the caller to the appropriate department.

Take and retrieve messages for various personnel.

Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.

Receive, sort and forward incoming mail.

Receptionist & Typist Paul Masha INC 10/2008 – 05/2009 Duties

Operate switchboard with high volume of calls in a professional manner

Direct clients to the appropriate department or branch

Answers telephones and directs the caller to the appropriate department.

Greet and directs visitors to the company.

Take and retrieve messages for various personnel.

Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.

Receive, sort and forward incoming mail.

Coordinates the pick-up and delivery of express mail services.

Assists in the ordering, receiving, stocking and distribution of office supplies.

Assists with other related clerical duties such as photocopying, faxing, filing and collating.

Contributes to team effort by accomplishing related results as needed.

Maintains safe and clean reception area by complying with procedures, rules, and regulations

Maintains security by following procedures; monitoring logbook; issuing visitor badges. Office Administrator Gosebo Music – Music Executive 01/2008 – 10/2008 Duties

Coordinate office activities and operations to secure efficiency and compliance to company policies

Supervise administrative staff and divide responsibilities to ensure performance

Manage agendas/travel arrangements/appointments etc. for the upper management

Manage phone calls and correspondence (e-mail, letters, packages etc.)

Support budgeting and bookkeeping procedures

Create and update records and databases with personnel, financial and other data

Track stocks of office supplies and place orders when necessary

Submit timely reports and prepare presentations/proposals as assigned

Assist colleagues whenever necessary

References

1

st

Reference

Company: LegalWise

Contact: Arnold Mfunda

Position: Manager

Cell: 078-***-****

2

nd

Reference

Company: Paul Masha INC

Contact: Paul Masha

Position: CEO

Cell: 073-***-****

3

rd

Reference

Company: Gosebo Music

Contact: Elias Singo

Position: Supervisor

Cell: 074-***-****



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