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Customer Service Security

Washington, DC
November 05, 2019

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Junior IT Analyst

AIS at U.S. department of state CIRT

Beltsville Maryland 10/2018-Present

Monitors, evaluates, and maintains systems and procedures to safeguard internal information systems, network, databases, and Web-based security

Assesses intelligence reports and determines how to counter future cybersecurity intrusions.

Responds to alerts from information security tools. Reports, investigates and resolves security incidents.

Identifies, documents, and reports all events concerning data spillage in addition to events involving insider threat.

Prioritizes CIRT reported events to be resolved in order of highest threat level.

Security Officer

Securitas Critical Infrastructure Services, Inc (SCIS)

Virginia 11/2017-Present

Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports.

Maintained safe environment by making security patrols around the building.

Managed the escalated service concerns received from Building engineers, employer contacts and account managers

Security monitor Sweeps

Making sure employees where badging Into the building

Writing security activity logs

Security Operation Center lead officer

Submitted requests to the proper department to prevent re-occurring issues and recommend improvements in the process and procedure

Customer Service Support/Security guard

Isle Casino and Hotel

Waterloo Iowa 1/2017 – 4/2017

Maintained a safe and friendly environment by interacting with customers and maintaining secure environment.

Maintained secure environment by escorting large sums of money for banks that needed to fill the ATMs.

Escorted personnel as well as transferred large sums of money to different locations throughout the casino/hotel area.

Customer Service Associate

Sherwin Williams

Cedar Falls, Iowa 6/2016-8/2016

Stocked and mixed paint in warehouse

Completed Paint and supply deliveries


High School Football Team Captain 2009 – 2012

College Football Team Captain - Iowa Central CC 2013-2014

College Football Team Captain- University of Northern Iowa 2016

Department of Criminal Justice Services(DCJS) License – For Private Security Services 2/9/2018

CompTIA Security + Certification 4/15/2018

SUMMARY: Highly motivated IT Professional with Top Secret Security Clearance and 5 years of Customer Service and leadership experience. Looking for an opportunity to utilize my skills in Information Technology and the ability to advance.


Jeremiah Johnson – Defensive Coordinator

University of Northern Iowa: 319-***-****

Brandon Lynch - Defensive Back Coach

East Carolina University: 706-***-****

Eulana Williams - IT Trainer

Positive Psyche: 585-***-****


University of Northern Iowa 5/2016

B.A. Liberal Arts – Exercise Science

Iowa Central Community College Computer Networking Technology 5/2014

Associate of Arts

References Available Upon Request



Threats, Attacks & Vulnerabilities

Risk Management



Microsoft Office Suite 2013 & 2016

Microsoft Office Projects


SharePoint 2013

Remedy Ticketing System

Google Docs

Marketing plans

Call Center

Security License

Contact this candidate