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housekeeping Manager

Mansoura, Dakahlia Governorate, Egypt
November 05, 2019

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Hany Shams El Din

Assistant Executive Housekeeper / Housekeeping Manager

Egypt : 002 010********

E-mail –


Personal Information:

Full Name : Hany El Sayed Mohammed Shams El Din

Date of Birth : 04/ January /1982

Nationality : Egyptian

Marital Status : Married

Religion : Muslim

Permanent Address : Egypt – El Mansoura city


British Academy of Tourism and Hotels 2004


Housekeeping service oriented and proven guest satisfaction achievement.

Able to work in a challenging, creative, stable, multi-national environment.

Able to work on own initiative and as part of team. Proven leadership skills

Involving managing, developing, and motivating team to achieve planned objective.

Solid background in housekeeping administration, experience in annual budget

And Capex preparation.

Committed to maintaining highest quality standard, guest satisfaction, team

Building and controlling company assets in maintain and safeguard.

Doing a training in a simple and professional way to develop a competency and skillsets in an individual to perform effectively and efficiently in the workplace.


Seeking position as an Assistant Executive Housekeeper / Housekeeping Manager in luxury hotels or five stars international branded Property.

Hard working under pressure a team member with good communication skills.

Looking forward to continue my career in hotel for achieving as much experience as possible in order to enhance my knowledge and performance for better position and serve the company.


Leadership, motivation and excellent adaptability.

Fully in charge of operating and administrating in Housekeeping department and reporting to Executive housekeeper.

Fully in charge for the Housekeeping department when Executive housekeeper’s absences.

Handling Opera operation for room management system.

Handling all kind of inventories with FMC system and daily operation of Housekeeping.

Daily attend briefing with floor & public area supervisors, room attendant and public area attendant.

Keep record daily floor/ Public area in the job training, maintains of grooming, conducts of staff, acts and ensures housekeeping and acts according to hotel rules and regulations as well as the established policies and procedures.

Assist to Executive Housekeeper to prepare annual budget and yearly planes of all amenities and staffing as well as CAPEX preparation.

Coordinating housekeeping and other departments such as front office, engineering and food & Beverage outlets.

Ensuring departmental expenses is in line with budgeted cost, cost saving and recycling products.

Assisting in selecting, training, developing, scheduling and managing the performance of subordinate to ensure efficient running of housekeeping operation.




Extra Activities:

Completed below training from Rosewood Hotel (Rosewood hotels & Resorts)

Fire fighting

Telephone etiquette

E-mail etiquette

Communication clearly program

Handling complaints

We are customer focused

Train the trainer

Team building event

Team building event

Sense of Rosewood

Rosewood reception

Harvard Manage mentor Level 1 and Level 2.

Career history:

Housekeeping Manager – Rosewood Jeddah -Saudi Arabia

Responsibility in ensuring the highest standard of cleanliness of guest room, public areas and food beverage outlets.

Conduct daily inspection of all areas and take corrective measures in order to meet with the hotel standard of cleanliness and maintenance.

Assisting in selecting, training, developing, scheduling and managing the performance of subordinate to ensure efficient running of housekeeping and laundry operations.

Coordinating housekeeping duties and other departments such as front office, engineering and food and beverage as well as Butlers.

Assisting to develop, implement and continually review the policies, procedure practices and standard.

Managing linen, cleaning supplies, guest supplies, china and glass inventory operating supplies, decoration, printing and stationery, on monthly basis.

Ensuring departmental housekeeping is in line with budgeted cost.

Controlling monthly budget cost for housekeeping, butler and front office on monthly basis and reported to Executive Housekeeper.

Preparing annual budget of all supplies and staffing as well as CAPEX preparation, submitted to Executive Housekeeper

2014 January 2017 working as an Assistant Housekeeper Manager

– Rosewood Jeddah -Saudi Arabia

2013 June to 2014 June worked as a Senior Supervisor in Corniche hotel, Jeddah, Saudi Arabia. Managed by Rosewood hotels with 127 guest rooms, 6 F&B outlets and 8 meeting rooms

2011 to 2013 worked as a Floor - supervisor in Rosewood Corniche Jeddah, Saudi Arabia managed by Rosewood hotels

2010 to 2011 worked as Butler Supervisor –rosewood hotels

2008 to 2010 worked as Butler service-rosewood hotels

2007 to 2008 worked as room attendants-Hilton –Long beach

2005 to 2007 worked as restaurant waiter Hilton long beach – resort –Egypt Hurghada

2003 to 2005 worked as restaurant waiter Al shanzelize restaurant – Cairo


Mr. Rudi Sukendar Mr. Hussein Dayekh

Executive Housekeeper Executive Assistant Manager

Rosewood Hotels and Resorts Rosewood Hotels and Resorts

P.O. Box 48122, Jeddah 21572 Saudi Arabia P.O. Box 48122, Jeddah 21572 Saudi Arabia

Phone: +966******** EXT 8505 Phone: +966******** EXT 7150

Mobile: +966**-***-**-** Mobile: +966**-***-**-**

Email: Email:

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