Social Media Customer Service
Resume:
DIKELEDI MASHEGO
**********@*****.***
***** * ***** ******, ********* 1431 (GP)
African Female
KEY SKILLS
Ability to plan campaigns and events
Ability to prepare content for monthly reports
Able to meet monthly targets effectively
Advanced computer skills
Ability to work under pressure and deliver on time
Learned to work with people of different race, colour, disability and gender
Good written and oral communication skills
Creative self-starter who can take information and transform it into something unique
Developed Good, Listening, Problem solving and Time Management skills
Ability to use Microsoft office tools and also create informative material
Ability to work independently or in a team
Familiarity with social media including Facebook, Twitter, Instagram
WORK EXPERIENCE
Position: Administrator (Current)
Company Name: Alok Community Centre
Period: 01 April 2019 to date
KEY RESPONSIBILITIES
Recruiting, training and managing employees and volunteers
Compiling, drafting and presenting reports in a variety of formats
Answering queries
Daily tracking of expenditure
Financial / Accounts administration
Handling correspondence
Acting as the first point of contact within the organisation
Producing agendas and minutes
Answering telephone calls
Contacting potential donors
Filing
Liaising with relevant stakeholders and beneficiaries
Undertaking mail-shots and similar publicity tasks
Implementing new IT/Administrative system
Organising meetings, events and workshops
Position: Advice Desk Officer
Company Name: Alok Community Centre
Period: 02 September 2013 to March 2019
KEY RESPONSIBILITIES
Promoting opportunities that democracy has brought and how to access them
Dealing with enquiries from beneficiaries, stakeholders and community
Advising and referring beneficiaries and community to relevant service points
Building and maintaining relationships with stakeholders
Presenting the services of the organisation at different events and organisations
Researching new information
Organising events and programs such as Career exhibitions, Awareness Programmes, Youth dialogues, Info Blitz, Taxi Activations
Promoting events through loud hailing and radio interviews
Designing event posters, messages, and flyers
EDUCATION
High School
Matriculation: National Senior Certificate
School Name: Puledi Secondary School
Year Completed: 2010
Tertiary
National Diploma: Public Relations Management
Institution: Vaal University of Technology
Year Completed: 2014
Certificates
Training Centre: Data Matrix
Duration: November 2018
Courses:
Occupational Health and Safety Legislation
Apply Fire Fighter Techniques
Occupational Health and Safety Inspections
Control Workplace Hazards and Risks
First AID in the Workplace
REFERENCES
Miss. N Matiye (Alok)
Centre Manager
Relationship: Supervisor
*******@*****.***
Mr. D Legoale (GPGDED)
Assistant Director: Consumer Education
Relationship: Stakeholder
*******.*******@*******.***.**
Miss TP Molefe (GCIS)
Regional Communications Coordinator
Relationship: Mentor
********@****.***.**
Mr. J Molete (GCIS)
Regional Communications Coordinator
Relationship: Stakeholder
******@****.***.**
Contact this candidate