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Social Media Customer Service

Location:
Germiston, Gauteng, South Africa
Posted:
November 05, 2019

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Resume:

DIKELEDI MASHEGO

081-***-****

adarir@r.postjobfree.com

***** * ***** ******, ********* 1431 (GP)

African Female

** ******* ****

KEY SKILLS

Ability to plan campaigns and events

Ability to prepare content for monthly reports

Able to meet monthly targets effectively

Advanced computer skills

Ability to work under pressure and deliver on time

Learned to work with people of different race, colour, disability and gender

Good written and oral communication skills

Creative self-starter who can take information and transform it into something unique

Developed Good, Listening, Problem solving and Time Management skills

Ability to use Microsoft office tools and also create informative material

Ability to work independently or in a team

Familiarity with social media including Facebook, Twitter, Instagram

WORK EXPERIENCE

Position: Administrator (Current)

Company Name: Alok Community Centre

Period: 01 April 2019 to date

KEY RESPONSIBILITIES

Recruiting, training and managing employees and volunteers

Compiling, drafting and presenting reports in a variety of formats

Answering queries

Daily tracking of expenditure

Financial / Accounts administration

Handling correspondence

Acting as the first point of contact within the organisation

Producing agendas and minutes

Answering telephone calls

Contacting potential donors

Filing

Liaising with relevant stakeholders and beneficiaries

Undertaking mail-shots and similar publicity tasks

Implementing new IT/Administrative system

Organising meetings, events and workshops

Position: Advice Desk Officer

Company Name: Alok Community Centre

Period: 02 September 2013 to March 2019

KEY RESPONSIBILITIES

Promoting opportunities that democracy has brought and how to access them

Dealing with enquiries from beneficiaries, stakeholders and community

Advising and referring beneficiaries and community to relevant service points

Building and maintaining relationships with stakeholders

Presenting the services of the organisation at different events and organisations

Researching new information

Organising events and programs such as Career exhibitions, Awareness Programmes, Youth dialogues, Info Blitz, Taxi Activations

Promoting events through loud hailing and radio interviews

Designing event posters, messages, and flyers

EDUCATION

High School

Matriculation: National Senior Certificate

School Name: Puledi Secondary School

Year Completed: 2010

Tertiary

National Diploma: Public Relations Management

Institution: Vaal University of Technology

Year Completed: 2014

Certificates

Training Centre: Data Matrix

Duration: November 2018

Courses:

Occupational Health and Safety Legislation

Apply Fire Fighter Techniques

Occupational Health and Safety Inspections

Control Workplace Hazards and Risks

First AID in the Workplace

REFERENCES

Miss. N Matiye (Alok)

Centre Manager

Relationship: Supervisor

(011-***-**** / 078-***-****

adarir@r.postjobfree.com

Mr. D Legoale (GPGDED)

Assistant Director: Consumer Education

Relationship: Stakeholder

082-***-****

adarir@r.postjobfree.com

Miss TP Molefe (GCIS)

Regional Communications Coordinator

Relationship: Mentor

072-***-****

adarir@r.postjobfree.com

Mr. J Molete (GCIS)

Regional Communications Coordinator

Relationship: Stakeholder

073-***-****

adarir@r.postjobfree.com



Contact this candidate