Resume

Sign in

Manager Account

Location:
Toronto, Ontario, Canada
Posted:
November 05, 2019

Contact this candidate

Resume:

Alicia KERDOUCI

*** ********* **. ****, ******* E-Mail : adarie@r.postjobfree.com

GSM : 647-***-**** linkedin.com/in/alicia-kerdouci-b21882182 KEY ACCOUNT MANAGER B2B (KAM)

Experienced, reliable management professional in positions requiring project management, time-critical, problem-solving, team development, client relationship management and strategic decision-making. Skill set includes delivery strategy development and execution, business analysis, team building, coaching mentoring and business development.

PROFESSIONAL EXPERIENCE

ELIOR GROUP : MASS CATERING SERVICES Feb. 2015 to Nov. 2018 SENIOR ACCOUNT MANAGER Supervised and developed Key accounts ( CA 12 M€ / year ) Manager Experience : 15 operational supervisors and 170 employees B2B Customer Experience : Developed of a customer satisfaction policy Established the Exploitation Accounts and Financial Action Plans Gained long term service commitments from assigned accounts Achieved business plan targets whilst maximizing profits at the desired margin Creative problem-solving abilities

Drived productivity initiatives

Project Management : Organized meeting to achieve maximum results Planned bespoke sales strategies

Implemented hygiene & safety standards (HACCP standards, ISO 9001) Established the annual budget for the constituency Written commercial and financial reports

CRM management and payroll software

TRAINING Accompany change while motivating June 2016 Balancing your customer relationship March 2016

Recruit effectively Operational Managers Sept. 2016 Volunteer leader of the French Soccer Federation " LIGUE LE GRAND EST " Jan. 2018 to Jan. 2019

(Organization of fundraisers, partner parties, sports dinners, journalistic press conferences) IMMO' CLEAN : CLEANING AND SUPPLY OF PRODUCTS May 2011 to Jan. 2015 ACCOUNT MANAGER Supervised and developed Key accounts ( CA 3 M€ / year ) Manager Experience : 40 employees

B2B Customer Experience : Developed of a customer satisfaction policy Project Management : Communicated business relevant information Provided structured feedback to senior management

Coordinated of global financial operations

Assumed the payroll & accounting

Prospected new suppliers for cost optimization

Implemented and managed the commercial software

ARCELORMITTAL : ENGINEERING SERVICES April 2009 to May 2011

.

QUALITY CONTROL MANAGER Supervised the Lamination Process

(Design Office) Presented the results in Resource and Development Managed of a dozen production technicians

Tested on Cameron Plint tribometer and rugosimeter. Created the technical sheets and safety data

.

EDUCATION

Service Excellence Business for Diploma March 2019 to Present ILAC International Language Academy of Canada

TORONTO

BTEC Higher National Diploma PHYSICAL MEASUREMENTS March 2009 57045 Metz – FRANCE

OTHER SKILLS

Computer skills : Windows Office,Payroll Software,CRM, Labview,PICBASIC, Matlab, Scilab.

Languages : French & English

DRIVING LICENCE AND WORK-PERMIT



Contact this candidate