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Manager Customer Service

Location:
Johannesburg, Gauteng, South Africa
Posted:
November 05, 2019

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Resume:

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INTRODUCES

SIBONGISENI SHAUN SIBIYA

CURRICULUM VITAE

SURNAME : Sibiya

NAMES : Sibongiseni Shaun

GENDER : Male

IDENTIFICATION NUMBER : 930**********

NATIONALITY : South African

CRIMINAL RECORD : None

DRIVER'S LICENCE : Code C1

LOCATION : Langeloop, Malelane

HEALTH : Good

LANGUAGES : Swati, English

NOTICE PERIOD : Immediately

2

QUALIFICATION

YEAR : Matric 2012

SCHOOL : Lovunywa High School

SUBJECTS : English

Geography

SiSwati

Life Orientation

History

Mathematical Literacy

Tourism

QUALIFICATION : National Diploma: IT: Support Services INSTITUTION : Tshwane University of Technology

YEAR : 2017

ACHIEVEMENTS

Certificate in Top Junior Leadership program 2014 at Tshwane University of Technology, Student Governance and Leadership Development.

Certificate for being a peer facilitator in 2015.

Best Male Tennis Player in 2015.

Certificate of participation on Ramaphunye Charity Organisation.

Certificate of Enterprise Development Programme from NYDA

TUT Soshanguve 2017 Tennis Coach

CERTIFICATES / COURSES

Huawei Qualification : Routing and Switching Year completed : 2017 COMPUTER LITERACY

Microsoft office

Internet skills and Emails

Excel

Presentation, and

Access

Researching skills

3

EMPLOYMENT HISTORY

COMPANY NAME : Health System Trust

TYPE OF FIRM : NGO Company, Supporting Health Facilities with Effective Systems.

DATES OF EMPLOYMENT : July 2019 - October 2019

POSITIONS HELD : ICT Technician

DUTIES

Supporting Health Facilities from respective clients

Training clients how to use SyNCH (Synchronized National Communication in Health) system.

Installing and configuring computer hardware, software, systems, networks, and printers.

Maintaining hardware and software to be up and running all the time.

Provide daily reports.

Complete vehicle log book on daily basis.

Diagnose and fix faults, support staff who use the system

I was 100% field technician, always based on client.

I report over emails all the time.

Setting up accounts for new users.

Responding in a timely manner to service issues and requests.

Troubleshooting hardware and software issues.

REASON FOR WANTING TO LEAVE : Contract ended (Fixed Term Contract) COMPANY NAME : National Metrology Institute of South Africa TYPE OF FIRM : Metrology and Measurement Centre

DATES OF EMPLOYMENT : April 2019 - July 2019

POSITIONS HELD : IT HelpDesk Support

DUTIES

Supporting hardware, software, desktops, Servers, Users and applications(IT infrastructure)

Troubleshooting issues with equipment like printers, computers and servers.

Ensuring all Desktop Operating Systems are up-to-date with relevant Microsoft Patches and anti-virus signatures.

Providing proof showing Spiceworks reports of closed logged calls.

Providing written proof upon user’s request and showing when the request was completed

Providing proof via report indicating which desktops are up-to-date and which ones still need to be updated.

Help Desk Administration.

Setting up new desktop, laptops and printers.

Installing windows OS, Microsoft office package.

Managing Active Directory; adding, editing user accounts, deactivating email accounts and resetting passwords.

Assist with removal voucher for laptops.

4

Ensure users have the necessary access to their information repository using the Microsoft File share access and SharePoint and working environment using Impro Access Control.

Attend logged calls within Service Level Agreement.

Ensure all printers monitored and maintained with the organization. REASON FOR LEAVING : Terminated contract

COMPANY NAME : Printegration

TYPE OF FIRM : IT Company

DATES OF EMPLOYMENT : September 2018 - March 2019

POSITIONS HELD : Printer Engineer

DUTIES

Assembling and disassembling printers’ on-site and off-site.

Install new printers, configure printers on network, maintain and ensures the proper function of standalone printers, scanners or network printers,

Training users how to operate printers onsite

Perform preventative maintenance on all printers

Good customer service and ensure Service Level Agreement is met.

Performing 1st and 2nd Line hardware and software maintenance

Specializing in Colour printers; Leaser, ink-jet, thermal, and line printers. Any brand of printer we were fixing.

Take care of the regular and routine repairs including replacements such as ink cartridges.

Comfortable copying, faxing, producing images and other printer-related issues.

Good understanding of all hardware and software related issues of printers REASON FOR LEAVING : Contract ended

5

COMPANY NAME : ITMaster

TYPE OF FIRM : IT Company

DATES OF EMPLOYMENT : March 2018 - August 2018

POSITIONS HELD : Projects Assistant (PMO)

DUTIES

Project initiation and planning

Define scope of the project in collaboration with my line Manger

Determine resources (time, money, equipment, etc.) required to complete the project.

Execute the project according to the project plan.

Monitor the progress of the project and make adjustment as necessary to ensure the successful completion of the project.

Perform administrative duties for all projects, to ensure that all information appropriately documented and secured.

Ensure that all financial records for the project are up to date.

Write reports on the project for my line Manager.

Ensure that the project deliverables are on time, within budget and at the required level of quality.

Evaluate the outcomes of the project as established during the planning phase. REASON FOR LEAVING : Contract ended

COMPANY NAME : Gemini Network Communication

TYPE OF FIRM : IT Company

DATES OF EMPLOYMENT : January 2018 – December 2018 (I was working part Time, on Saturday)

POSITIONS HELD : Technician

DUTIES

Fixing Computers and printers for clients.

Assist client with computer problem and provide solutions remotely.

Install and configure computer operating system and applications

Offer daily operations and systems support to personnel.

Assist to maintain Gemini Network Communication system.

Ensuring Antivirus protection for clients

Establishing good relationships with customers and colleagues

Repairing or replacing damaged hardware.

REASON FOR LEAVING : Contract ended

6

REFERENCES

Contact Name : Mr. Isaac Mahlaba

Position : CoJ District Coordinator

Contact Number : 078-***-**** / 065-***-****

Contact Name : Mr. Brian Nkuna

Position : System Administrator

Contact Number : 072-***-****

Email : adarga@r.postjobfree.com

Contact Name : Mr. Siraaj Bhowen

Position : Technical workshop Manager

Contact Number : 073-***-****

Tel : 011-***-****

Email : adarga@r.postjobfree.com

Contact Name : Miss Anna Papo

Position : Project Manager

Contact Number : 067-***-**** / 072-***-****

Email : adarga@r.postjobfree.com

Contact Name : Mr. Modise Keabetswe Tholo

Contact Number : 071-***-****

Position : Director

Email : adarga@r.postjobfree.com

Contact Name : Mr. Dlamini M

Contact Number : 071-***-****

Position : Sports Organizer (Tshwane University of Technology) Email : adarga@r.postjobfree.com



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