Store Manager Food Safety

Hoa Xuan Khanh (Danny)

Restaurant Management & Hair Care Professional

Mobile: 778-***-****

#***-*** **** ****** *., Vancouver, B.C., V5Z 2A2

************@*****.**

PROFESSIONAL PROFILE

o Over 14 years of customer-service experiences, consistently delivering high-levels of satisfaction and results

o Thorough understanding of retail management, salon and restaurant operations o Core skills: Operations Management, Customer service, Time Management, Problem Solving, Conflict resolution, and Sales

o Strengths: Creative and Open-mindedness, interpersonal Communications, Relationship Building

PROFESSIONAL HISTORY

BARISTA, SHIFT LEADER & STORE MANAGER MAY 2017 – NOV 2019 FAUBOURG BAKERY (KERRISDALE & HORNBY LOCATIONS)

VANCOUVER, B.C.

Duties include:

o General baking of Viennoiserie, Making specialty coffee & latte art, Making daily baguette sandwiches, Custom-decorating pastry & cakes, A-la-cart crepe making, o Daily counting cash and Deposit store earning,

o GFS store supply ordering and periodic inventory checking, o Opening and closing procedure and staff training, o In-advance cake ordering details and pre-payment taking, o Review staff performance and company procedure/requirements o Health Inspection facilitating & maintaining store cleanliness o Product & seasonal items promotion

STORE ATTENDANT, SUPERVISOR & STORE MANAGER APRIL 2012 – MAY 2017 KMF HOLDINGS – TIM HORTON’S ROYAL CENTER

VANCOUVER, B.C.

Duties include:

o Guests greeting, timely coffee-making, precise Soup & Sandwich-making and Serving, o Regular checks of inventory level and Orders of weekly GFS, TDL supply for daily store operation

o Baking and decorating various pastry items (donuts, muffins, cookies, and other baked goods) and decorations according to company guidelines and instructions, o Counting cash and Deposit store earning,

o Making schedules of shifts for staff, Composing company memo, Sales projection paper submissions

o Bi-weekly staff payroll issuances using Pay at Work program o Manage and keep track of customer feedback (positive comments & complaints) HAIR STYLIST & ADMINISTRATIVE STAFF JULY 2010 – JULY 2011 SOKA HAIR DESIGN & SPA

VANCOUVER,B.C.

Duties include:

o Styling all hair types, mixing colors, tailor-advising suitable styles to clients o Offering and suggesting appropriate hair products to clients o Advising clients how to use products and care for their style o Book-keeping, reservation booking and scheduling, and controlling inventory HOST & LEAD WAITER JANUARY 2006 - MARCH 2008

DANFORTH DRAGON

TORONTO, ONT.

Duties include:

o Coordinating all partying and gathering events specific to each customer’s needs o Managing staff: including shift scheduling, recording time cards, and doing payroll o Leading and hands-on training newly recruited front-house employees o Managing and reporting daily and weekly cash and credit card charges o Supporting marketing initiatives and event planning SALE ASSOCIATE, FOREST PEACE INC. OCTOBER 2004 – DECEMBER 2005 FOREST PEACE INC.

TORONTO, ONT.

Duties include:

o Processing and administrating all electronic and cash transactions o Gift-wrapping and packaging all purchased merchandise for customers o Assisting with staff scheduling and training

o Relieving the Store Manager for his/her vacation periods EDUCATION & PROFESSIONAL DEVELOPMENT

o Food Safety Training for Restaurant Operations – Level 1 (May, 2017) o Serving it Right Certificate (Alcoholic Beverages) (Mar., 2018) o Eagle Fight Management Training – Tim Horton’s (Dec., 2016) o Vancouver Community College – Hair design (2009 – 2010) o IBT College of Toronto – Flight Attendant (2008) o Centennial College – Certificate in Business Admin (focus on Accounting) (2004 – 2006) o Cambridge International College of Canada, Grade 12 (2003 – 2004) INTEREST & COMMUNITY INVOLVEMENT

o Artistic Interests: Photography, Fashion Design, Fine Arts, Travelling o Spoken Languages: Vietnamese, English

REFERENCE

Available upon Request

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