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Customer Service Engineer

Aiken, SC
November 04, 2019

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Kenneth R. Littler

Cell 803-***-****

Professional Skills:

Capable and dependable information and communication technology professional with over a dozen years of experience in both customer-facing and in-house support roles, would be an asset to any organization which values the following abilities and attributes:

Advanced Troubleshooting Methodologies

Superior Communication Skills

Infrastructure Design & Implementation

Team Building & Leadership

Mobil Device Installation

Documentation & Record-Keeping

Customer Service

Root Cause Analysis

Project Coordination


North Central Institute of Technology, Clarksville, Tennessee

University of Maryland, Darmstadt, Germany

Kansas State University, Manhattan, Kansas


Dell Mobile and Desktop Computing Systems, Structured Cabling, PABX/Key Systems, Fluke Network and Cable Testers, Network Cable Management, Cisco Blade & Rack Servers and more.

Network Hardware:

Switches (Netgear GS724T v3 and Cisco SLM2048 48-port), Routers (Cisco 2800, 1800 and others), ASA/Firewalls (SonicWall), VoIP (Avaya, Cisco), WAP (Cisco and Netgear AC), and more.

Software, Protocols & Tools:

Windows, Apple IOS, Net Work Encryption, VMWare, IEEE 802.(1,3,11), TCP/IP, MDT, DAD drives and more.

Professional Experience:

Corporation Salt Waste Processing Facility

Sr. Desk Side Support April 07 to 16

Identifies and solves issues, problems with network users by diagnosing Network and Desk Side performance.

Provide voice and data Information Management and Communication and repair services.

Assist in Install and configure of network enterprise-grade switches, routers, firewalls, and other equipment when needed.

Install LAN/WAN structured cabling.

Install and configure VoIP systems.

Perform Layer 1, 2 troubleshooting.

LAN and Active Directory.

Windows, Apple IOS, VMWare, IEEE 802.(1,3,11), TCP/IP, OSI, Wireshark.

Document management system configuration (EDMS), and remote Tier I & II technical support for CAD users.

Bamberg County Hospital and Nursing Center

IT MIS Director Mar 03 to Mar 07

Provide the long term and daily management of over 600 Dell network computers. To include installing software. Maintaining systems and network integrity, Avaya phone support.

Servers include; 2000, 2003, Exchange, Sql, Unix, NT and CPSI.

Design and implement LAN/WAN infrastructure and structured cabling.

Implement, install and maintain, internal and external web sites. Picture Archiving and Communication System for telaradiology, E-sign, physician order entry (internal and external), Wireless network system for tablet, pc’s / chart carts, Automated Help desk.

Lanier Healthcare

Field Service Engineer Mar 2000 to Mar 03

Provided voice and data installation, server maintenance / repair services for 17+ Hospital clients across the southeast region, specializing in VoIP and dictation.

Identified network issues and problems by diagnosing network performance.

Installed, configured and maintained VoIP and PBX systems.

Designed and implemented multiple medium to large client LAN infrastructures for VoIP and dictation data. (Voice Write systems.)

Performed Layer 1, 2 & 3 troubleshooting.


NES Org/User Maintenance Training Course

Motorola, Scottsdale, Arizona

Signal Support system specialist

Department of the Army, Ft Sill, Oklahoma

Unit Supply Specialist Course

Department of the Army, Ft Eustis, Virginia

Revised Battle Field Electronic SOI/CEOI Systems

Department of the Army, Ft Huachuca, Arizona

Unit Level Communications OP/MECH Course

Department of the Army, Bad Tolz, Germany

Sig-9 Support Specialist

Department of the Army, Bad Tolz, Germany

Frequency Management Course

Department of the Army, Ft Huachuca, Arizona

Basic Non Commissioned Officers Course /31U (A+, Net+, MCSE equivalent)

Department of the Army, Ft Gordon, Georgia

VW-NT to include OS-2 WARP

Lanier, Atlanta, Georgia

CQUENCE Transcribe/SQL -6.5 / 7.0

Lanier, Atlanta, Georgia

CIE – Master Integration Engine Lanier, Atlanta, Georgia


A+ Renew in June

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