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Manager Project

Location:
Makati, Philippines
Posted:
November 07, 2019

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Resume:

Resume of:

ROBERTO OPTHANIEL R. LOZANO

** ********* **. ***** ***** Park Village, Merville

Paranaque City

Tel no. 4632600

Mobile No. 099********

Email Add: adar7j@r.postjobfree.com

Certification/ Trainings: Project Management Training, ITIL certification (V3) WORK EXPERIENCE:

FSG Capital – IT Consultant/ Project Manager

March 1,2019 – to present

● Evaluate, validate and recommend the purchase of IT related equipment as follows:

Routers, switches and WIFI/ access points

PABX

Security equipment - Biometrics/ RFID/ CCTV

Firewall

UPS

Computers/ Servers

Telco providers

Fire Suppression

● Assists and recommends in the design of the network including the server room as per requirements of the client.

● Attends meetings and collaborates with the vendor/ supplier/ service provider on the client’s network requirements.

● Validates recommendation of the service provider.

● Ensures that all works are performed and done in accordance with the standards set by the client.

DJRL Security Equipment Trading – Head of Technical Operations April 2015 to present

● Conduct ocular inspection to small, medium enterprise.

● Consult with businesses regarding CCTV security system needs.

● Performed appropriate measurements for installation purposes.

● Install CCTV systems in Commercial settings including parking lots inside stores and over registers as requested and needed.

● Make recommendations regarding where cameras should be installed according to individual building's construction.

● Perform residential installations of CCTV security systems.

● Test all installations and setups to make sure they worked properly.

● Deals with supplier/vendor on the acquisition of the equipment.

● Provide training on system use once installation completed.

● Prepares cost and budget of the project.

IBM – ISD (IBM Solutions Delivery) – Shift Lead working for Thomson Reuters Feb 2015 – April 2015

● same job description as stated below

Thomson Reuters - Team / Shift Lead

June 2010 – January 2015

● Manage the Team’s schedule/ shifts to ensure that the all shift schedule is staffed at all times in order to meet Service Levels and Team Targets.

● Track and analyze ticket request in SM9 requests and generate statistical reports. Review Volume Requirements and provide recommendation for staffing requirements.

● Provide recommendation for acquisition of equipment, tools, and space needed to allow team members to adequately support the customers.

● Ensure that team is providing first-class desk side (including desktops, laptops, IP phones and mobile phones) service support for internal clients from beginning to closure.

● Ensure requests are received and handled in a professional manner and logged with sufficient information.

● Manage the processing of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues.

● Manage day-to-day activities with hands on approach, upholding the industry service standards and expectations to ensure that the team goals and SLA’s are met.

● Conduct daily shift and periodic meeting to make sure the team understands daily goals, task assignments, and important communications.

● Manage 2nd point of Escalations when SLA & End User Satisfaction fail. Act as a further escalation point for customers and internal IT Support teams.

● Takeover or assist a Workplace Engineer with their ticket or calls when necessary. Provide floor support when available.

● Perform interviews and applicant screening as required.

● Enforce Company & Department Rules, Regulations and Standard Procedures. Trends and Technologies, Inc.

Project Manager – Project Management Office

August 2008 – June 2010

● Direct and manage project development of sales from beginning to end, specifically Cisco, Nortel and Avaya products.

● Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

● Develop full-scale project plans and associated communications documents.

● Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion

● Ensures that the deliverables to clients are met and delivered with superior quality and within the prescribed timelines.

● Reviews and participates in major activities within the project such as requirements definition, user acceptance testing, etc to ensure qualify of any applicable project deliverables.

● Plans, manages and controls all phases of projects across teams, including definition study with client, design and actual implementation in large-scale system environment

● Monitors work deliverables through resource planning, project scheduling, time estimates and forecasting·

● Identify and manage project dependencies and critical path.

● Plan and schedule project timelines and milestones using MS Project.

● Track project milestones and deliverables.

● Develop and deliver progress reports, proposals, requirements documentation,

● Manages risks and issues by anticipating and identifying back up plans to achieve the project objectives.

DKJennings Consulting Inc.

Project Management Technical Consultant

June 2005 – July 2008

● Support infrastructure development by installing, configuring and providing support on other servers both in-house and at client’s location.

● Interface with customers to gather deployment and infrastructure requirements.

● Handles the IT infrastructure (LAN/WAN) of the company by doing preventive and active maintenance on both hardware and software.

● Accompany project consultants and aid in fulfilling customer requirements by providing technical inputs.

● Ensures IT facility meet the needs of individuals and projects

● Evaluates new and most innovative technologies and determine how these can help with the organization.

Gilat Satellite Networks Ltd.

Program Manager

May 2001 – August 2003

● Responsible for sourcing out suppliers and negotiate cost on the initial installation of VSAT’s for customers and ensure that installation is within quality.

● Handled the documentation and processing of Purchase Order made by customers and monitored the timely delivery of the equipment.

● Conducted site inspection of hub site on electrical, cable raceway, air conditioning requirement prior installation of hub equipment.

● Interfaced and coordinated with freight forwarders/ brokers on the companies’ importation.

● Responsible for the overall project implementation on delivery, installation and acceptance.

● Maintained ongoing contact with the clients to assure that the project is kept on schedule.

● Handled logistics and inventory of all equipment shipped in the Philippines and responsible for the safekeeping of spare equipment in the warehouse.

● Represented the company for product presentation on specific clients. Philippine National Bank

Bank Executive Officer (Technical Operations Division – Communications Network) May 1999 – May 2001

● Monitoring and management of communications database backups, logs, and journals; installation, maintenance and upgrading of database software.

● Implemented the installation of ACT Frame Relay Access Device (FRAD) of more than 150 domestic and international branches for their LAN (TCP/IP) and WAN (SDLC).

● Assisted in planning and design and implemented the migration from IBM Front End Processor (SDLC) 3745 and 3725 to Cisco 7513.

● Assisted in planning and implement the use of PC’s as back room using TCP/IP protocol.

● Worked and coordinated with telecommunication engineers on the installation of modems, ACT FRAD, Motorola Vanguard for Y2K implementation.

● Implemented the dial backup of domestic online branches for Unisys Teller Terminal and ATM.

● Performed the testing, evaluation and recommends various voice and data communications equipment and test equipment e.g., Routers, Switches, Modems, Multiplexers, FRAD.

● Research and resolution of problems related to IT issues as escalated; acting as liaison with other department units in the resolution of day-to-day communication and operational issues.

● Administered and coordinated the installation and upgrade of the Banks PABX (Nortel SL-1).

Informational Technology Officer

(Technical Operations Division – Communications Network) October 1994 – May 1999

● Conducted site inspection of domestic branches on electrical (grounding and outlets) and computer requirements prior conversion to online.

● Implemented the transfer of all data network from Escolta to Financial Center using the Banks acquired SCITEC multiplexers.

● Coordinated with telecommunication carriers on the transfer of all leased lines and back haul link of PLDT, PT&T, and Globe Telecom.

● Installed Unisys Teller Terminals, PC’s and ATMs and communication lines for domestic branches.

● Oversee the quality testing of data communication lines using protocol analyzer and coordinate with carriers telecommunication engineers. Data Encoder / Computer Operator IV

(Technical Operations Division – Communications Network) June 1992 – October 1994

● Activates teller terminals and Automated Teller Machines through the operator console.

● Prepared reports on terminal and line downtimes and status of teller terminals and ATM” PERSONAL DATA:

Education/Course : B.S. Electronics and Communication Engineering Feati University 1981-1987

Computer Engineering Technology

Access Institute of Computer Technology 1988-1989

REFERENCES: to follow as needed.



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