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Customer Service Manager

Location:
Makati, Philippines
Salary:
16000-20000pesos
Posted:
November 06, 2019

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Resume:

CURRICULUM VITAE

BILINGUAL CUSTOMER SERVICE AGENT

CIVIL STATUS

NAMES: Seuyep Dzoute Marcial

E -mail: adar1u@r.postjobfree.com

Tel: +63-939*******

Born: November 17, 1990

Nationality: Cameroonian

MARITAL STATUS: Single

FIELD

WORK

-Happicam company limited Assistant manager Assist retail store manager in planning and implementing strategies to attract customers. Coordinate daily customer service operations(sales processes, orders and payments). Track the progress of weekly, monthly, quarterly and annual objectives. Monitor and maintain store inventory. Evaluate employees performance and identify hiring and training needs. Supervise and motivat subordinates to perform at their best potential. Suggest sales training and program. Coach and support new and existing sales associates. Monitor retail operating costs, budgets and resources. Suggest sales training programs and techniques. Communicate with clients and evaluate their needs. Conduct regular audit to ensure the store is functionable and operationable. Make sure all employees adhere to the company's policies and guidelines. Act as an assistant manager when need be.

Happicam company limited Store manager Preparing order note. Receiving goods in the store and ensuring their proper parking by the use of the FIRST IN FIRST OUT system of inventory. Welcoming customers and issuing their buying invoice. Conducting a proper check of products sold to customers. Taking inventory and issuing reports to management. Coordinat and correlate the work of subordinates. Maintain a cordial relationship between the Happicam company limited and its customers. Submit report on how to improve customers services. Analyse consumer behaviour and adjust product positioning. Handle complaints from customers. Produce regular audit reports

-Happicam company limited Customers Account Manager Fully assist in the management of keys accounts. Pricing negotiation, offers and sales of products. Participate in increasing the value of our market shares (all brands). Develop and promote both existing and new products. Analyse clients sell- in/sell-out to help management in strategic decisions making. Answer customers inquiries on a daily basis. Support sales men of Happicam company limited. Plan customers meeting related to business negotiations and brands promotion. Ensure an efficient sales process.

-Customers call center representative Manage amounts of inbound and outbound calls daily. Follow communication scripts when handling different topics. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Build sustainable relationship and engage customers by taking the extra mile. Keep records of all conversation in our database in a comprehensive manner. Frequently attend educational seminars to improve knowledge and performance level. Meet personal/team qualitative and quantitative targets.

Education

University of Buea 2018

Bachelor degree in Accounting

Reference Bilingual Driving School 2012

Driving licence

Category A

OIC Driving School 2015

Driving licence

Category B

COMPUTER LITERACY

Excellent in Microsoft Excel, word, power point, publisher outlook.

Excellent in any internet explorer, emails, Experience in customer service, Excellent typing speed

PERSONAL SUMMARY

Background social and scientific, management of data bases in excel, and others.

Field studies on sustainable development and environmental management.

Field work at the Douala seaport on the various warehouses and softwares in the warehouse.

Training on the measures to prevent stock out,inventory control

Administers questionnaires to fine out if there exist a relationship between the goods coding and warehouse performance case of Mmen company.

The use of barcodes in the warehouse, safety measures in swimming.

Wrote a dissertation on customers’ service

ADDITIONAL SKILLS

Experience in customer services at all levels

High initiative in building new spreadsheet and editing from there in warehouses

Ability to adapt to changes and accept challenges that comes,meet up with deadlines

Masters the organization of logistics activities and classification of inventory.

Her professional life gives her enough points as far as channel competence is concerned as a necessary tool to communication.

Ready and able to adapt and work in any other domain because everyone is supposed to be dynamic.

Logistics and management activities

Good research skills in collection of data and descriptive analysis

Team work and open to new challenges

Communication skills

EMPLOYMENT RECORD

Employment 1

Name of employer: Happicam

Addressed of employer Buea _Cameroon

Exact title of your post Assistant Manager

Name and title of your supervisor FRANCINE HAPPI KOPWA E-mail address or Tel of your supervisor Email: adar1u@r.postjobfree.com

+237-*********

Type of employment: Full time Full time

Period 6

h

February 2009 To 11

h

March 2019

Responsibilities

Answer calls & respond to emails

Handle customer enquiries both over the phone & by email Research required information using available resources Manage & resolve customer complaints

Provide customers with product & service information Enter new customer information into system

Update existing customer information

Process orders forms & application

Produce call reports

Employment 2

Name of employer: PLUMBING ENGINEERING

Addressed of employer Buea

Exact title of your post Customer Service Officer

Name and title of your supervisor FRANCINE HAPPI KOPWA E-mail address or Tel of your supervisor

Email:

Type of employment: Full time Full time

Period 6

h

june 2016 5

h

December 2019

Responsibilities

Greet and welcome clients upon arrival at the office Provide basic and accurate information in person via email & telephone Handle and resolve client complaints promptly and respond effectively to enquiries Update calendars and schedule meetings

Ensure the reception area is tidy and presentable

EDUCATION AND QUALIFICATION

From

Mm/yyyy

To

mmm/yyyy

Name of Educational

Institution

City

/Country

Nature of

Studies

Degree,

Diploma or

Certificate

09/2016 6/2018 University of Buea Buea :

Cameroon

On campus in English First Degree in

English Language

O9/2013 O6/2014 Summerset Buea Buea

Cameroon

On campus in English

and French

Advanced Level

O9/2011 O6/2013 Lycee bilingue d’application

Summerset

Buea

Cameroon

On campus in English

and French

Ordinary level

PROFESSIONAL TRAINING AND QUALIFICATION

From

Mm/yyyy

To

mmm/yyyy

Name of Educational

Institution

City

/Country

Nature of

Studies

Degree,

Diploma or

Certificate

09/2012 6/2013 OIC DRIVING SCHOOL BUEA BUEA :

Cameroon

On campus in English DRIVING

LICENSE CAT. B

LANGUAGES

PROFICIENCY LEVEL

EXCELLENT

GOOD

FAIR

BEGINNER

LANGUAGE 1 ENGLISH

LANGUAGE 2 FRENCH

PROFICIENCY LEVEL

EXCELLENT

GOOD

FAIR

BEGINNER

LANGUAGE 1 ENGLISH

LANGUAGE 2 FRENCH

PROFICIENCY LEVEL

EXCELLENT

GOOD

FAIR

BEGINNER

LANGUAGE 1 ENGLISH

LANGUAGE 2 FRENCH



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