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Employee Relations Manager

Location:
Qibla, Kuwait City, Kuwait
Salary:
900
Posted:
November 03, 2019

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Resume:

MANAL ABDULLAH

Kuwait, Salmiya B.* fifth St., bldg. 58-965-******** adaqw0@r.postjobfree.com

DIRECTOR OF HUMAN RESOURCES

Certified Professional trainer in Off/on Job Training

Certified Professional Presentation Skills

Certified Coaching Skills

Certified OPQ

Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, conflict resolution, benefits and compensation, HR records management, HR policies development.

Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing hotel related manuals (e.g. MOD, FLHS Procedures) corporate policies, job descriptions and management reports.)

SKILLS

Orientation & On-Boarding

Training & Development

Performance Management

Organizational Development

HR Policies & Procedures

Kuwait Employment Law

Staff Recruitment & Retention

Employee Relations

Benefits Administration

Kuwait National Labor Administration

HITS HR Solution

INTERGULF HR Solution

MS Office 2007/2010

Internet applications

Excu-Track employee

development tracker

PROFESSIONAL EXPERIENCE

OMINYAT HOLDING GROUP (ABDEL SAMAD MARAFI SONS)

Chairing HR function for 6 sub companies within the group- 450 employees Director of Human Resources, July 2018 till to present Working with senior management to create HR policies and procedures; recruit employees; create group benefits databases; Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; plan and implement HR strategies: HR budget; and handle HR generalist workplace issues.

Key responsibilities:

• Supporting all onboard managers in the reinforcement of HR related policies and procedures.

• Supporting and assisting Training & Development personnel in his/her efforts to deliver required training for each group division. Ensures maximum attendance at all company training programs is maintained through fluent communication with all department heads onboard

• Maintaining a productive and supportive professional working partnership with the CEO, operational managers, GM, and colleagues at all times

• Maintaining documents and data required for talent management and human resources administration

• Coaches new Managers and supervisors and to ensure their understanding and thorough comprehension of group policies and procedure

• Evaluates and makes recommendations for the modification of personnel policies

• Recommends and implements group policies relating to onboard promotion / succession planning and assists and provides guidance to HODs in regards to promotions to ensure that promotions are based on performance

• Conducts exit interviews and ensures discussions of all unplanned sign offs

• Reviews with Department heads monthly turnover statistics

• Provides management with employee counseling as required in disciplinary situations

• Assists and provides guidance to HODs with any performance review issues and follows up with department heads regarding any written comments

MANAL ABDULLAH Phone: 965-***-**** Page 2

References are available upon request.

• Issues Ovations recognition Certificates on behalf of acknowledging leader

• Recommends and implements approved incentive programs

• Ensures monthly welfare meetings are taking place, supports and overlooks the coordination of all welfare activities.

• Supervising all recruitment activities for the group different divisions (restaurants, commissary kitchens, industrial establishment, showrooms)

RAMADA ENCORE HOTEL – KUWAIT (WYNDHAM HOTELS FRENCHISE) 110 rooms city hotel. 100 employees

HR/ TRAINING MANAGER, July 2017 till to July 2018

Pre-opening team. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues.

Key Results:

Conducted an external recruitment trip to Philippines, India Nepal & Indonesia.

In charge of recruitment within the property, secured suitable candidates for opening team including senior management members .

Fully in charge of hotel Administration dept.

Negotiated all opening salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and non-exempt level during the opening phase.

Wrote employee manual covering issues including disciplinary procedures, code of conduct, policy and benefits information.

Introduced hotel’s first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide.

Revised job descriptions across all levels. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position. MÖVENPICK HOTEL & RESORT AL BIDA’A — Kuwait

306 rooms resort with hotel facilities. 360 employees ASSISTANT HR/ TRAINING MANAGER, August 2015 to present Promoted to support Human Resources function within the hotel. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; Manage leave- of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues. Key Results:

Conducted an external recruitment trip to Philippines, Nepal & Indonesia.

In charge of recruitment within the property, secured suitable candidates for 250 available jobs in 2 years .

Achieved a company HR & LD audit of 91%.

Negotiated approximately 250 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and non-exempt level during the opening phase.

Wrote employee manual covering issues including disciplinary procedures, code of conduct, policy and benefits information.

Introduced hotel’s first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide.

Revised job descriptions across all levels. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position. MANAL ABDULLAH Phone: 965-***-**** Page 3

References are available upon request.

MÖVENPICK HOTEL & RESORT AL BIDA’A — Kuwait

306 rooms resort with hotel facilities. 360 employees Learning & Development Manager, 2007 to 2015

Recruited to help open new company branch in Kuwait, guiding the startup and management of a full spectrum of HR operations, systems and programs. Worked with senior management to develop orientation, training and incentive programs. Manage training records, training needs analysis, deliver sessions, provide outsourced reliable specialized courses for all levels of employees. Key Results:

Played a key role in ensuring the successful launch of the hotel operations. Structured and implemented programs and policies in the areas of training, benefits packages, incentives and new-employee orientation.

Fostered a teamwork/open-door environment conducive to positive dialogue across the hotel. Personal efforts were cited as the driving force behind employee-satisfaction survey rate of 89% for Learning & Development within the annual employee engagement survey.

Achieved a minimum of 82% and a maximum of 92% in L & D audits throughout my working period.

Negotiated approximately 50 salary offers and dozens of sign-on bonuses/relocation packages annually at both the exempt and non-exempt level during the opening phase.

Wrote employee manual covering issues including disciplinary procedures, code of conduct, policy and benefits information.

Introduced hotel’s first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide.

Revised job descriptions across all levels. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position.

Created a manual for Manager on Duty for the property

Co-chaired the HACCP Team

Co-chaired the quality assurance committee

Participate with the Area team in developing many courses are now implemented company wide including Lessons in Leadership, Conducting performance reviews, Up selling Skills ..etc

Chairing the Green Team and played a key role in Green Globe Certification PROFESSIONAL EXPERIENCE (CONTINUED)

NEW PARK HOTEL, Kuwait

Human Resources Manager, 2006 to 2007

Recruited to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records., resolved conflicts between employees and hotel management, coordinated health fairs to promote employee wellness and performed exit interviews. Headed a team of six employees. MÖVENPICK HOTEL – KUWAIT

Training Coordinator, 2005 to 2006

Promoted to fulfill a broad range of HR functions, training employees, administering development plans

.Co-chaired Quality Assurance meetings,

MÖVENPICK HOTEL DEADSEA, JORDON (OPENING TASK FORCE) Training Coordinator, 2004 to 2005

Nominated by the regional Director of Learning & development to assist the HR, L & D team in the opening period.

Mövenpick Hotel Alamian –Egypt (opening TAsk Force) Training Coordinator, 2004

Nominated by the regional Director of Learning & development to assist the HR, L & D team in the opening period.

MÖVENPICK HOTELS & RESORTS – EGYPT

MANAL ABDULLAH Phone: 965-***-**** Page 4

References are available upon request.

Regional HR & Training Coordinator, 2003 to 2005

Sales & Marketing Coordinator, 2001 to 2003

Front Office/ reservation Agent 1997 to 1999

EDUCATION & CERTIFICATIONS

AIN SHAMS UNIVERSITY — Cairo, Egypt

Bachelor of commerce (BA) in Financial Accounting, 1996 Professional Development:

Completed ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers’ compensation and workplace safety/security.

On-Job Training – MHR

Off-Job Training- MHR

Changing Customer Service Cultures – E-Cornell

JUMP “Junior Management Training – MHR

Professional Presentation Skills – MHR

Developing Contacts – MHR

HACCP Auditor Certificate – JD

Occupational Personality Questionnaires – MHR

Excellence in Coaching Skills – MHR

Coaching & Counseling to improve Performance- E-Cornell

Managing Communication Challenges- E-Cornell

Employee Engagement- E-Cornell



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