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Office Support

Location:
Albuquerque, New Mexico, United States
Posted:
November 03, 2019

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Resume:

Theresa M. Chavez

**** ********* **** ** ***********, NM 87121 505-***-****

OBJECTIVE

Position upgrade in 2013 from Administrative Support Specialist to Academic Technical Support. Worked 12 years in managing business office functions and providing support to students, staff and clients. Seeking a challenging position to apply my detailed -oriented talents and adaptable personality, to fulfill the companies needs. Possess an Associate of Applied Science in Business Administration.

PROFESSIONAL EXPERIENCE

Central New Mexico (CNM), Workforce Training Center

December 2003 – October 2015

Academic Technical Specialist

KNOWLEDGE

Able to manage all aspects of a complex project,

Business letter writing and report preparation techniques,

Office procedure methods included faxing, filing, data-entry, telecommunications, sorting and distributing mail, multitasking, e-mailing and scheduling appointments,

Basic mathematical principles,

Principles and procedures of applications of payroll practices, financial record keeping and reporting,

Excellent communication and writing skills,

Enthusiastic, committed and resourceful,

Poised and professional with clients, students and support staff.

SKILLS

Registered students for continuing education courses and commercial driver license testing,

Works well with a team or independently, in the absence of supervision,

Communicated clearly and concisely with requests and inquiries from the general public,

Established and maintained effective working relationships with staff, student employees and management,

Strong analytical and problem solving,

Strong attention to detail.

ADMINISTRATION

Coordinated classroom and conference room space, to accommodate students, instructors, staff and clients,

Communicated and delivered tours, to a non-traditional diverse population,

Generated daily reports to eliminate room conflicts,

Prepared all event documentation, including room venue request, correspondence, modifications, and contract agreements,

Consulted with AVS and ITS for equipment preparedness,

Created (temporary) wireless internet for guest access.

MANAGEMENT

Directed daily operations to ensure effective performance and compliance with department policies and procedures,

Managed the receptionist desk and open computer lab,

Recruited, interviewed, hired and worked directly with Financial Aid and Human Resources process,

Performed state and national background checks,

Supervised, guided and trained student employees and volunteers,

Mentored and motivated employees,

Generated all student employee’s work schedule, with school schedule, to ensure accuracy,

Facilitated meetings with student employees and volunteers, to improve communication and work responsibilities,

Provided leadership and vision to develop a high producing indirect team,

Organized plans and executed day to day strategies to motivate, coach and counsel students,

Developed new training standards, to create a reliable and knowledgeable team,

Effectively diffused upset clients to resolve issues immediately,

Verified and approved payroll timesheets.

COMPUTER SKILLS: Microsoft Word and Windows, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Internet, Event Code Creator and Lumens.

New Mexico Workforce Connection – Albuquerque, NM

May 7, 2019

Certified typing test, 46 Words Per minute

EDUCATION

CNM Community College – Albuquerque, NM

May 1998 to 2002

Business Administration (Associate Degree of Applied Science)

CNM Community College – Albuquerque, NM

May 1998 to 2002

Business Administration (Certificate in Business Administration)

CNM Community College – Albuquerque, NM

April 2010 to August 2011 (Completed 72 hours of instruction)

Supervisor Academy (Continuing Education Certificate)

Introduction to Supervision, Effective Communication, Change Management, Conflict Management, Team Building, Coaching, Feedback and Delegation, Delivering Powerful Performance Appraisals, Hiring Right, Employment Law and Human Resources, Problem Solving and Decision Making, Time and Stress Management, and Empowerment.

ACCOMPLISHMENTS

Increase in event activity.

Increase in collection fees.

Excellent audit reviews.

EXCELLENCE AWARDS

June 2003

November 2004

June 2007

June 2012

November 2015



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