Trishna Dey, MS IT, CSM®, SSM®
King of Prussia, P9406
Phone: 571-***-**** email@example.com LinkedIn
Results-oriented, dynamic and competent professional with 9 years of strong record of performance, spanning a full range of IT Project and Product management, Iterative Process improvement, operations, business and requirements analysis/management with a keenness on people, process and procedures.
SAFe, Scrum, Lean, Kanban
Project Management & Process Implementation
Cross-Functional Team Building
Task Estimation/Effort Estimation
Onsite-Offshore Project Engagements
Negotiation and Communication with Stakeholders
TDD, ATDD, BDD, FDD
Risk Assessment, Impact Analysis and Risk Mitigation
Change Control Management
Process Change/ Improvement
Process & Release Management
Quality planning & Implementation
Continuous process improvements
Continuous Integration Continuous Delivery
TFS, Trello, JIRA, Confluence
Astir IT Solutions, NJ
Project Manager Jul 2016 – Present
»Drove the high-quality completion of systems engineering, software/database development and enterprise wide implementation projects for major clients including Goldman Sachs, The Vanguard Group, SEI Investments. Served roles as Project Manager, Scrum Master, Product Owner.
»Worked closely with the product management team on defining the product strategy. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
»Coached the team on Agile principles and reaping the benefits of Scrum. Facilitated Sprint Planning meetings, Daily scrum, sprint review, product backlog refinement meetings and sprint retrospective meetings. Attended PI planning workshops and facilitated system demo, inspect and adapt workshops for future PIs and Release Management meetings. Worked closely with the RTE for the ART in coordinating dependencies between various scrum teams.
»Translate roadmaps into manageable product backlog. Maintaining the prioritized backlog of user stories, features and defects. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
»Analyze product metrics and trends to assess product health and improvement opportunities. Created and published weekly status reports and weekly dashboards. Mitigated impediments during the sprint in terms of issues and risks.
»Gain a deep understanding of users and customers, identify and fill product gaps and generate new ideas that improve user experience and drive growth.
»Perform project management function start from gathering business requirement, development and implementation life cycle, testing until product delivery. Managing priorities among concurrent projects and support the marketing team to launch new products and services on time.
»Perform enhancement for existing Digital Services Products and Platforms. Assists efforts to improve technology development and project management.
»Manage relations with the IT teams, external interface providers & to execute the book of work.
»Strong project management skills; organized, extremely high attention to detail, able to manage multiple time-sensitive projects.
»Highly motivated self-starter with proficiency in multi-tasking ability. Highly organized, capable of managing constant change in priorities and comfortable in a matrix management environment.
»Reliable, self-motivated, and focused on high quality delivery of work products and willing to accept responsibility and accountability. Creative, Self-Learner. Open to suggestions for improvement and attitude of continuous improvement.
Sr Business Analyst/Operations Jan 2013 – Jun 2015
»Completed 3 Continual Service Improvement projects that helped improve the customer satisfaction, defect management and resolution rate. Applied best practices around Service Desk and other required/contractual Clients, ITIL functions. Developed and implemented plans for improving Business Intelligence & Performance via Operational Reporting, SLA & Service Excellence Reporting across the Global Clients.
»Managed the reporting and analytics platform(s) to ensure that scheduled jobs are successfully run, and analytics data aligns to timeliness / completeness requirements. Collaborated with and mentor the teams and participating in forums for information sharing across the firm. Responsible for Client and engagement management for all the service offerings.
Business Process Analyst/SME Aug 2010 – Jan 2013
»Played a key role in Quality Audit Program and driving the process improvements through audits, calibrations and sharing the process opportunities with business owners/stakeholders. Driven program improvements where data can be levered to improve the Seller or customer experience.
»Partnered with the Business Analyst to create weekly audit reports for all skills (IN and NA Orgs). Supervised the worldwide T4 (Trouble Ticket Triage Team) – Creation of goals, holding associates accountable to meet metrics, associate engagement and process support. Played a key role in Andon program. As part of this program scheduled meetings with the supervisors to promote the importance of Andon and partnered with the Analytics team to share weekly projection of the Andon.
»Responded to associate support requests (i.e. Seller Escalations and Andon Cords) in real time, providing education to Associates with the goal of achieving first contact resolution, as well as a remarkable, reproducible seller experience. Worked with various functions and end users to create and maintain project deliverable documentation, drive cross functional design issues to solution, maintain project standards, configure systems, do ad hoc data analysis, test, develop training and support go-live activities.
Hewlett Packard, India.
Associate Aug 2009 – May 2010
»Generating and maintaining reports, scorecards, etc. in accordance with the business needs.
»Analyzed trends in reports, scorecards, as well as root causes influencing operational excellence KPI’s.
»Closely collaborating with business process owners on EMEA sub-regional, country, tower level, etc. to define requirements for reporting and analysis.
»Initiated and drove subsequent actions part of improvement projects
»Main point of contact for all matters pertaining to partner enquiries related to reporting.
»Ensured all assigned partners are meeting the operational performance metrics.
»Work under own initiative and take ownership of issues, ensuring best in class support to the Priority Services Program & packaged PC deployments.
EDUCATION AND CREDENTIALS
R D National College, University of Mumbai, India – Graduate in BS Computer Science (2006-2009)
University of the Potomac, VA – Master’s in Information Technology - GPA 3.83 (Oct 2015 –Feb 2017).
Certified SAFe® 4 Scrum Master
Work Authorization: H1B (Oct,2020)
LinkedIn: Trishna Dey