A Leader with refined Management & Communication Skills

SARAH JAMES

C: 209-***-**** *****.**.***@*****.*** Novato, CA 94947

Professional Profile: A highly adaptive individual with refined management and communication skills that keep the team organized and focused. Experience

Multi-Site Property Manager May 2018 to Current

Apartment Management Consultants (AMC) San Rafael, CA

● Managed 2 sites totaling 133 apartments ($350k+ monthly income); responsibilities included but not limited to generating contracts, screening applicants, processing accounts payable and receivable, scheduling new and preventative maintenance, multiple vendor coordination, bid procurement, visual inspections, following up on client concerns and violations, etc

● First and sole contact between ownership, management (AMC), vendors, and current and prospective clients; hosted recurring meetings to update on all current events

● Minimized disputes and liability through thorough documentation

● Raised and maintained community satisfaction measured by higher ratings and consistent 98% occupancy; accredited to marketing pushes, community events, and improved customer service

● Proposed unique solutions to cut costs, increase revenue, and end historically recurring problems

California Certified Residential Manager April 2014 to May 2018 Portola Property Management Santa Cruz, CA

● Completed all duties associated with the management of 200 different residential homes

● Acted as project lead by defining scope of work, proposing budgets between $30-80k, and projecting and staying within a given timeline in order to maximize the return on investment

● Led revenue growth by $100k within one year by focusing on customer service and procedures

● Before leaving this position, I personally left behind a fully developed collection of streamlined procedures for every aspect of the business that is still being utilized Skills & Tools

● Highly skilled in written and oral communication, time management, conflict resolution, customer service, organization, research, proposal writing, attention to detail, project management, marketing, event planning, and design

● Computer proficient including Microsoft Office, Outlook, Google Suite, inspection programs, social media and marketing platforms, Docusign, Photoshop, and Final Cut

● Used software and self-generated databases to hold client info, as well as to project and track timelines and budgets

Education

Fair Housing & Employment Certified + other ongoing safety and management courses via Grace Hill Double Bachelor of Arts, University of California Santa Cruz June 2014

● B.A. Business Management Economics – Accounting

● B.A. Film & Digital Media

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