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Manager Program

Location:
Denton, TX
Posted:
November 04, 2019

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Resume:

HAL BRENT HAMPTON

*** *. ********** ***** #*** • Denton, Texas 76201 • 281-***-**** • adaq98@r.postjobfree.com

SENIOR PROJECT MANAGER/PROGRAM MANAGER

Accomplished project manager and infrastructure migration architect with in-depth knowledge of business architecture, migration techniques, monitoring infrastructure, and business applications / infrastructure – including servers, operating systems, storage, networking, and virtualization. Demonstrated success building co-location sites, planning hardware and software moves, and implementing effective disaster recovery techniques. Excellent customer engagement capabilities with extensive experience leading the development of integrated architecture roadmaps. Blend advanced knowledge of multi-tier application architecture and design with commitment to world-class services.

•CORE COMPETENCIES

Contact Center Telephony • WFM / WFO / IVR • SaaS / UCaaS • Data Center Consolidation & Closures • Disaster Recovery • Solution Architectures •Azure/AWS Migrations and Decommissioning

• Vendor Selection & Management • Infrastructure Monitoring • Access & Security • Network Upgrades

Resource Allocation • Business Continuity • Risk Analysis • Hardware & Software Configuration • Cloud Solutions

Application Consolidation • Hosted Cloud Environments • Infrastructure • Data Management • Client Engagement

PROFESSIONAL EXPERIENCE

GDT TECHNOLOGY • March 2019 – September 2019

IT Project and Program Manager – Alorica

Orchestrated migration of 3,000+ customers to Avaya cloud using AWS for multiple major call centers. Liaised with clients throughout discovery, PBX programming, UAT testing, and migration.

Worked extensively with voice, network, end user support, operations, call recording, and QA – providing expertise in call center operations, call routing, telephone infrastructure, and circuit carrier management.

STARPOINT SOLUTIONS • November 2017 – March 2019

Infrastructure Program Manager – DexYP Media

Selected to lead consolidation of 4 data centers into 2 following acquisition of YP by Dex Media. Efforts saved over $2.3M in 2018 and $2.9M in 2019. Headed global upgrades, large-scale deployments, data center mergers, app migration, AWS/Azure migrations and network upgrades among others. Developed business cases, financial analysis reports, and plans for smooth transition of complex architecture and custom scripting.

Collaborated with application owners in migration of all applications from Irvine, California to Dallas, Texas and Ashburn, Virginia – maintaining commitment to zero or minimal downtime.

Headed migration and merger of 4 petabytes of storage, 5,500 physical / virtual servers, and 5 new data circuits.

Led smooth relocation of disaster recovery data center from Austin, Texas to Ashburn, Virginia – encompassing transfer of 500 physical devices, including rack elevations, cabling, and hardware / software set-up.

Played key role in consolidation of telephony systems and video / audio conferencing technology to 100% cloud-based solution; ensured cost-effective support via establishment of contact center with 500+ offshore agents.

Took on Network Change Manager role for various large upgrades / cleanups focused on Cisco routers, Citrix Load Balancers, and firewalls. Identified affected applications and liaised with owners to ensure proper testing.

Assisted with rollout of Office 365 to 2,000+ users which included planning, training for users and the help desk.

Enhanced monitoring service operations via application of Nagios / ADDM / Pandora monitoring software as well as Apache Cloudstack Hypervisor Manager, Jira, and BMC Remedy. Implemented Waterfall, Agile, and Scrum project management methodologies.

INTUITIVE TECHNOLOGIES • March 2017 – August 2017

Infrastructure Decommission Project Manager/Technologist – Fannie Mae

Tapped for a major exclusive assignment consulting on project planning and execution for Fannie Mae, Inc., the nationwide top provider of capital and home mortgages.

Delivered a clear, comprehensive strategic plan detailing requirements, scope, dependencies, and execution planning for decommissioning, hardware shutdown, and final deposition of the Dallas Data Center.

Conducted and verified a thorough inventory of all physical and virtual hardware, network, storage, and tape backup equipment – including identifying dependencies and necessary actions to prevent production outages.

Developed an extensive logistics plan governing transport of repurposed hardware to its final destination.

Led cross-functional technology teams to migrate individual employee files from NetApp to Microsoft OneDrive.

HAL BRENT HAMPTON Page 2-281-***-**** adaq98@r.postjobfree.com

ROBERT HALF PROFESSIONAL SERVICES • April 2015 – December 2016

Infrastructure Move Architect /Technologist – RealPage, Inc.

Assigned exclusively to RealPage Inc., a leading provider of property management software and services to a wide range of organizations.

Orchestrated design of 2 colocation data center cages (one with 48 cabinets and the other with 70 cabinets) encompassing size, number, rack types, power requests, copper/fiber cabling requirements, and security standards.

Spearheaded 3 large-scale hardware transfers for consolidation from 3 data centers to 2 colocation cages. Delivered vendor selection and logistics to retain HW certification for maintenance.

Completed transfer of 75+ client-facing, revenue generating applications, databases, and web servers.

Coordinated the redesign of DNS, DHCP, SCOM, Solarwinds, FTP, Logging, Active Directory, LDAP, Monitoring, Wiki, and Nagious as well as other Tier 0 services and IT tools.

Drove QA testing in Philippines and India following transfer to new data center. Every application had its IP address, DNS, and AD entries changed as well as segregated apps/databases into new VLAN security layout.

Collaborated with network specialists in highly complex security upgrade from flat VLAN infrastructure to a more modern and secure Palo Alto Firewall segregated VLAN layout.

Worked on Global Traffic Management (GTM) and Local Traffic Management (LTM) schemas.

Liaised with big 3 credit bureaus on conversion from HW-based to internet-based access screening capabilities to facilitate upgrade path for applications.

Relocated a 300-seat call center from South Carolina to Texas utilizing data circuits to “hop scotch” the applications, and upgrading MS SQL from 2003 / 2008 to 2016 for HA (high availability) features.

Coordinated the smooth transfer of 18 companies that subscribe to Technology as a Service to the new data center colocation site.

DATALINK • November 2014 – April 2015

Infrastructure Project Manager – Altisource/GMAC Mortgage

Managed complex infrastructure relocation and decommissioning projects for Altisource, a leading provider of technology solutions for the mortgage servicing industry. Moved 2 data centers to new co-location facilities and decommission them after the move, collaborated with team members to transition more than 50 applications and 500 TB of data, and ensured the team’s adherence to strict budgeting and scheduling parameters.

Provided comprehensive project management across 4 sites in the USA and 2 sites in India, and managed 10 infrastructure personnel with skills in Linux/Unix, storage, networking, and Windows.

Utilized creative ways to move 55 TB of data from 7 sites with very small (<100mb) data circuits to the new co-location data centers, working with ESX clusters, EMC storage, Cisco Network and UCS Servers.

MINDTECK • May 2014 to November 2014

Infrastructure Migration Architect – Hewlett Packard

Led migration architecture and planning prior to moving data centers from outdated locations to new state-of-the-art HP Data Centers. Coordinated account teams and clients and provided in-depth insight on data center environment, including architecture of relevant applications, interdependencies between applications and infrastructure, and best practices for migrating them while staying within the existing service level agreements.

Directed migration services, including overseeing automated inventory, power, requirements, rack elevations, application inventories, hardware / software interdependencies, and end-to-end planning for moving clients.

Managed all virtual and physical infrastructure and applications, including process reviews, equipment purchases, data circuit oversight, business communications, and outage negotiations with business lines.

Conveyed an in-depth understanding of ESX clusters, IBM AIX and HP-UX systems, as well as HP internal processes for data center requests, internal data center tools, and HP procurement processes.

Coordinated the installation of monitoring tools at the new datacenter using HP, CA and BMC software to monitor network, server and software performance

CENTURYLINK/ SAVVIS • September 2012 – May 2014

Infrastructure Migration Architect – CenturyLink Professional Services

Coordinated movement of data centers to co-location facilities and managed cloud solutions for a global leader in cloud and managed solutions. Provided planning and implementation of private/public cloud managed solutions, focusing on requirements, interdependencies, and risk mitigation, and developed an understanding of the overall environment. Designed and managed the installation, set up, and testing of rack layouts, copper and fiber cabling, security systems, network switches, rack elevations, power and heat loads, and floor load calculations.

HAL BRENT HAMPTON Page 3-281-***-**** adaq98@r.postjobfree.com

Planned hardware resources, data replication, and logistics to minimize down times; oversaw co-location services.

Planned the virtual and physical infrastructure and applications, purchased new equipment, and managed data circuit oversight, business communications, and outage negotiations.

Delivered an excellent understanding of complex New York City physical move logistics, including route planning, office building logistics, labor union requirements, and risk mitigation.

Managed projects consisting of moving more than 3,500 physical devices over 5 months, 500+ servers into the Centrylink “platform as a service” cloud, and numerous small data centers to co-location facilities.

BUCHANAN TECHNOLOGY • January 2012 – September 2012

Infrastructure Relocation Program Manager - Epsilon

Moved data centers owned by Epsilon, one of the world’s top marketing services agencies from multiple locations to a co-location facility. Worked with multiple lines of business focusing on multi-channel advertising, marketing and loyalty programs in an environment including Netezza, Linux, Wintel, Sun, and SAN storage.

Oversaw the migration timeline for multiple lines of business successfully coordinating new seed equipment, physical and logical moves requiring careful planning of available hardware resources, data replication times, and move logistics in order to minimize risk and down times.

GLOBAL TECHNOLOGY SOLUTIONS GROUP • September 2011 – January 2012

Infrastructure Relocation Architect – TJX Companies

Managed the data center move for a major retail business including administering all financial, supply chain, merchandise, and store system applications. Led the discovery and mapping of systems and data dependencies for all platforms and applications in an environment including IBM Z Series mainframe, I Series (AS/400), UNIX, Linux, Wintel, both physical and virtual, SAN storage and virtual tape systems.

Coordinated the migration timeline for the move and collaborated with IT and business stakeholders to minimize risks during both the discovery and migration processes.

FUJITSU DATA CENTER SERVICES • May 2011 – September 2011

Project Manager – Fujitsu Data Center

Directed the clean-up of infrastructure projects, operation tools, and security provisioning software, working with business stake holders to understand requirements, timelines, and risks in order to meet deadlines and improve the overall service to current and new customers.

Managed project schedule with effort-based Microsoft Project plan for transition of operations to a standardized set of infrastructure monitoring (CA and HP software), provisioning, and backup tools for a cloud IaaS.

BG GROUP • September 2007 – September 2011

Infrastructure Architect & Consultant

Consolidated multiple data centers and security systems into a single location, overhauled multiple existing data centers, and balanced cross-functional needs to minimize business interruptions. Developed and organized documentation, manuals, and procedures, played a key role in moving 200+ servers, network and backup hardware, floor layout and rack elevations, and developed an extensive disaster recovery plan. Sized and oversaw the installation, setup, and testing of chilled water units for the data center, UPS and PDUs, generators and fuel tanks, security systems, and fire detection and suppression systems.

Eliminated more than $250,000 in annual recurring costs at co-location sites, built a new disaster recovery data center and business resumption office in Dallas, and architected multiple data center consolidations, moves and closures using VMWare virtualization, de-duplication and virtualized tape libraries, multiple network circuit types, SAN storage, application consolidation and rationalization.

Supported the Rio de Janeiro, Brazil, office to identify adequate, cost-effective co-location space for their new data center; designed and developed detailed site specifications.

Additional experience includes roles of Infrastructure Manager at Personix, Operations Manager at Federal Reserve Bank, Data Center & Operations Manager at Dynegy, and Program Manager at Logicon.

EDUCATION

Bachelor of Science in Petroleum Engineering Technology Oklahoma State University, Stillwater, Oklahoma



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