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Manager Customer Service

Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Salary:
5500
Posted:
November 04, 2019

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Resume:

AZLEELY SAILI MOHD SAID

**, ***** ******** **/*,

Seksyen 3, Bandar Mahkota Cheras,

***** ******, ********

H/p:-019-*******

e-mail:-adaq8p@r.postjobfree.com

PROFILE:

Age: 40 years

Date of Birth: 22 March 1979

Gender: Female

Marital Status: Married

Race: Malay

Religion: Islam

NRIC no: 790***-**-****

Highest Education: Kolej Teknologi Antarabangsa Cybernatics (KTAC) MAJOR ACHIEVEMENTS:

Manage to get GOOD rating result for Internal Audit for HLISB, Setiawangsa Branch in March 2015

Acting BSM (Branch Service Manager) from Jun 2012 to Dec 2012, B Grade Branch, Bangsar.

Promoted from Special Grade Clerk to Customer Service Officer in 2008.

Promoted from Clerk to Special Grade Clerk in 2007.

New Branch set-up staff (EBB Taman Connaught, Cheras,KL in 2005) EXPERIENCE:

July 2014 – Nov 2015

Hong Leong Islamic Bank Berhad, Setiawangsa Branch Customer Service & Operations Manager

● Monitoring Branch Operations including Customer Service, Branch Security, Cross Selling

( Personal Financing, Will Writing, Motor Takaful,) CASA &, Term Deposit (Deposit & Growth for Branch)

● Attend complaints and problem solving directly with Customer base for Setiawangsa Branch

● Handles and resolve issues from customer for Operations matter.

● Managed branch workload with minimum resource by being highly efficient at multitasking.

● SPI Internal controller such as Branch Compliance (AML, FATCA & etc - Manage to get GOOD rating for Internal Audit in March 2015)

age 2 of 4

Aug 2013 – May 2014

Ambank Group, Bandar Baru Ampang

Head Of Service

● Attend complaints and problem solving directly with Customer base for Bandar Baru Ampang Branch.

● Handles and resolve issues from customer for Operations matter.

● Managed branch workload with minimum resource by being highly efficient at multitasking.

● SPI Internal controller

May 2013 – Aug 2013

Hong Leong Bank Bhd, Taman Taming Jaya, Balakong

Relief Branch Service Manager / Current Ac & Clearing Officer

● Relief Branch Service Manager

● Handles transactions and resolve issues from customer regarding of Cheques and Current Account matter.

● Managed branch workload with minimum resource by being highly efficient at multitasking. Jan 2012 – May 2013

Hong Leong Bank Bhd, Bangsar,KL ( formerly know as Eon Bank Bhd) Relief Branch Service Manager / Remittance & HP Officer

● Remittance Officer - Approval of FC TT, Rentas, FC Draft

● BOPESS Updating - Form P & R

● Prepare Letter of HP Settlement Requested by Car Dealer, Bank

● E-hakmilik Approval via FIS System

● Prepare Letter & Document For HP

● Relief Branch Service Manager

● Attend complaints and problem solving directly with Elite Customer base for Bangsar Branch.

● Handles transactions and resolve issues for customer with big amount transaction professionally.

● Managed branch workload with minimum resource by being highly efficient at multitasking.

July 2010 – 2011

EON Bank Berhad, Bangsar, KL

Chief Cashier / Remittance Officer

Page 3 of 3

● Branch Cash Management - Chief Cashier

● ATM & CDM Settlement

● Update & follow up for CDM & ATM Discrepancy

● Remittance Officer - Sending & Monitor of outward & inward FC TT & Rentas

● Relief Current Account, SA & FD Dept

● Back office overriding officer

● SPI Internal controller

● Audit support

● Direct interaction with Elite Customer base for Bangsar Branch. 2005 – 2010 EON Bank Berhad, Connaught, Cheras, KL 2008 – June 2010

Chief Cashier / Customer Service Officer ( SA & FD)

● Branch Cash management

● Relief Current Account

● SA & FD Officer

● Front line support

● Back office overriding officer

● Product sales support

● GL support

● Audit support

● SPI internal controller

2007 – July 2008

Special Grade Clerk

● Chief Cashier

● SPI control support.

● Insurance processing - road tax renewal & RC movement

● Prepare monthly & Financial Year End report

● Monthly A/C reconciliation

2005 – 2006

Clerk

● New branch setup-staff

● Administrative clerk

● Front line staff

● GL clerk

● SPI control support

● Insurance processing - roadtax renewal & RC Movement

● Prepare monthly & Financial Year End report

● Monthly A/C reconciliation

1999 – 2005

EON Bank Berhad, Seberang Jaya, Penang

Clerk

age 4 of 4

● Frontline

● Clearing & Cheque processing

● GL & Admin Clerk

● Prepare Monthly & Financial Year End report

1997 – 1999

Oriental Finance Bhd, Seberang Jaya, Penang

Clerk

● Frontline

● GL & Admin Clerk

● Prepare Monthly & Financial Year End report - BNM Report OTHER EXPERIENCE:

● Relief Loan Disbursement Unit for 6 month at Eon Bank Bhd, Seberang Jaya Branch

● Pharma Care Medicine Shop, Seberang Jaya for 3 month as Sales Asst. TRAINING:

● AMLA

● Cash Management

● Service & Grooming Training

● General Ledger Training

● Law Of Cheques

● AMS Training

QUALIFICATIONS / EDUCATION:

● Dip. Executive in Human Resource From International College Of Cybernatics

● Sek. Men Kebangsaan Seberang Jaya, Penang

● Sek Men. Convent Butterwoth, Penang

● Sek Rendah Jalan Baru, Perai, Penang

● Sek Keb. Seberang Jaya 1, Penang

PERSONAL DETAILS:

Hardworking, very detail, well organized, people friendly, supportive, team player, caring person and keen interest for new skill, responsibility.



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