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Manager Customer Care

Location:
Litchfield Park, AZ, 85340
Salary:
18
Posted:
November 04, 2019

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Resume:

Jim Bates

***** * ****** ** ********** Park, AZ, 85340 623-***-**** adaq8k@r.postjobfree.com

Career Objective

Management

Professional Experience

THE HOME DEPOT-TCC, TEMPE, AZ

Messaging,Chat, Phone customer Relations Specialist, Feb 2019 – Present

Customer relations, support and management of accounts. Daily Call handling and correspondance with customers.

THE HOME DEPOT-RDC, TOLLESON, AZ

Coach, Trainer, Gen Warehouse, Aug 2016 – Feb 2019

Train new employees, manage shift responsibilities. maintain goals

COGNIZNT, PEORIA, AZ

QA, Performance enhancement Supervisor, Jan 2016 – Aug 2016

lead the Quality department for standards and performances, maitaining goals

CSC SPECIALTY GROUP, PHOENIX, AZ

Customer support Supervisor, Oct 2014 – Jan 2016

supervise 3 teams of 25 associates in customer care calls and support staff.

UMOM, PHOENIX, AZ

counselor, supoort staff, Sep 2014 – Nov 2015

counseled the homeless and assisted in the domestic violence support staff,educated and guideded the recovery of rape victims.

ASM, PHOENIX, AZ

Manager, Jun 2014 – Nov 2015

Feild manager, in charge of daily operations and training of overnight installation crews troughout the metro phoenix

CAREMARK, SCOTTSDALE, AZ

Claims Processor Lead,, May 2005 – Feb 2012

process medical claims, adjudicate billing, resolve complex litigations

NW CLAIMS PAGES, MESA, AZ

Executive account manager, Jul 2002 – May 2005

train, lead executive personell in dinamics of marketing and slaes administration

TERMINEX, PHOENIX, AZ

Universal Technician, Field supervisor, Oct 1999 – Jun 2002

supervise, train new technicians

U.S. ARMY, APO, WA

Special Operations Officer, May 1981 – Dec 1993

certified trainer, counselor, rapid deployment soldier. Graduated OCS, 1 purple heart, 2 bronze stars, 1 medal of valor

Education

WASHINGTON STATE UNIVERSITY

PULLMAN, WA

B.S. General Psychology (Jan 1994)

GPA: 4.0

Relevant Coursework: organiztional and emotional couseling, Tramatic psychology

Awards & Honors: Counseling

Extracurricular Activities: rape prevention and awareness

Additional Skills

buisness office training, restaurant management training, domestic violence and prevention training

Credentials and Licenses

U.S. Army medical badge

U.S Army 75th Ranger Tab, U.S Army Special Forces

U.S Army Officer Candidate Graduate

Terminex Licensed Pest Control

References

References available upon request



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