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Manager Customer Care

Kottayam, Kerala, India
November 03, 2019

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Tharesh Cherian

Mobile: +91-952*******; Email: /

Career Objective

To be part of an Organization, multi cultural, multi ethnic where skills and experience are recognized and continuous learning is always encouraged.


A mid-management professional where experience curtails richly around Logistics (Air, Road and Sea) with one of the most renowned International Organizations in the World. Educational Background

Professional Qualification : Diploma in IATA / UFTAA Foundation Montreal, Canada

Bachelors Degree : Bachelor of Business Administration Rajiv Gandhi Open University.

Work Experience:

April 2018 – February 2019

Agility Kuwait, Ocean Freight Department

Ocean Freight Supervisor.

• Leading operations in the Ocean Freight Department

• Responsible for running and maintaining the brand value, minimizing risks and penalties and achieving maximum profitability to the Dept and to the Organization

• Responsible for a team of 7 including the development, mentoring and training and development

• Responsible of organizing quotes for import and export shipments

• Vendor/Client management - Manage relationships - communicating with overseas suppliers and agility offices

• In-charge of Shipment routing, clearance and billing processes

• Assess profitability of existing Dept and Company processes to determine optimum Organizational structure for maximum revenue growth

April 2011 – April 2017

Aramex, Oil and Gas (Schlumberger Implant)

Operations Supervisor.

Self sustained/Independent supervisor from ‘Start to Finish’ (Always Right the 1st Time)

Manage, Coordinate and control Job requests to final shipment to required Destination

In charge of the Middle East Market

Liaison with the Local statutory bodies i.e. Customs, Port, Border Check Points, etc.

Well versed with the local suppliers and continued Relationship Management

Inspect all documents before initiating action on the Job requests.

Train new interns to be proficient within a span of 2 months

Instantaneous and impromptu reports provided to Senior Management on request.

Handling stations: Qatar, Saudi Arabia, Bahrain, Kuwait, Muscat, Jordan, Syria, Iraq and Turkey March 2007 – March 2011

Aramex Emirates

Sr. Operations, Air Imports Department

‘One Stop Solution’ – From Zilch to finish – Coordinating with internal depts. to provide complete satisfaction to External Clients with immaculate delivery services – with Zero Defect timelines and nil penalties.

Pre-alert login and acknowledgement

Follow up with Airlines

Delivery order collection

Freight transference between Airline and Agent

Document segregation

Allocating the required documents for different types of import clearance

Bill of entry preparation

Delivery coordination and necessitated arrangements

Proof of delivery updations

Communicating with other stations

Intimating the Station of Origin to preparing the export documents and its legal validation

Liaison and Supporting sales team by advising them on the required documents for import clearance & other formalities

Well versed with all import formalities

Well experienced in Custom Brokerage and good relationship with Dubai Custom Departments

Handling stations: All over the World

Jan 2006 - Dec 2006

Motherlines Shipping LLC. Dubai

Operations (Imports & Exports)

Specialized in handling Imports and Exports in the following sectors: o Dangerous Goods (Flammables)

o Food and consumer products

o Project Cargos

Preparation of Import and Export documents

Liaison with local statutory bodies i.e. Customs and necessitated documents for Air Freight

Coordinating with consignees for Imports

Container delivery coordination with Transport Agencies Other responsibilities

Ware-house Management

Stock Management - Tallying of Incoming and Outgoing goods

Preparation of ware house invoices

Mar 2004 – Jan 2006

Gulf Agency Company, India

Operations (Imports & Exports)

Coordination and control of all Import and Export related activities.

Liaison with necessary statutory bodies

Continuous learning through process improvement and training. Feb 2002 – Feb 2004

United Tours and Travels (A leading airline ticketing agency in India). Customer Care and Reservations Executive, Airline Ticketing Department

Functions and responsibilities being an Office Manager in medium level organization were diversified and demanding. The nature of this position was office and personnel supervision and administration.

Office Management involves the administration of supplies, Office correspondence, Liaisons with municipalities, Renewal of permits and Licenses

Reports and Data presentation to the General Manager

Processing of leave applications, payments of leave settlements, renewal of work permits and Resident permits, Contacts, Air tickets and their Personal Data. Achievements

Certificate of Excellency award (cargo runner up award) in Aramex (Oct 2007).

Cargo Champion Award in Aramex (Jan 2008).

Employee of the Quarter in Aramex (2nd quarter of 2009). Personal Outline

Visa status :

Date of Birth : 25th

March 1980

Nationality : Indian

Marital Status : Single

Contact Details : +91-952*******

License : Indian & UAE Driving License


1. Koshy Koshy

Director - Freight Forwarding, Project Logistics &Transport Agility Kuwait

Mobile : +965-********


2. Augustine Anthony

Manager - Freight & Customs Operations

Agility Kuwait

Mobile: +965-********


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