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Customer Service Sales

Charlotte, NC
15.00 per hour
October 30, 2019

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Tandra Johnson

Tandra Johnson

**** ******* *****, *********, ** 28262 H: 704-***-****


Dedicated and driven Senior Probate Estates Auditor bringing top strengths in balancing multiple responsibilities, communication and organizing workflows gained during 19+ years in the field. Adept at producing accuracy filings and maintain high-volume of business inquiries and updating tracking documents. Client-focused and results-oriented.


Multitasking and prioritization

Inventory control

Organization and efficiency

Mail management

Organizing packages


Strong interpersonal skills

Multi-line phone systems


05/1999 to 12/2018

Deputy Clerk Auditor Clerk of Superior Court Charlotte, NC

Delivered an exceptional level of service to each client by listening to concerns and answering questions.

Providing service to clients by establishing proper procedures in handling various estates and guardianships, bonds, verifying supporting documents, checking and approving inventories, annual and final accountings.

Researching and recording information on Vcap computer.

Providing critical updates to clients utilizing through mail, email, answering telephone, filing, copying and etc.

07/2000 to 09/2009

Certified Aerobic Instructor Two Faces Fitness Center and City of Charlotte Charlotte, NC

Contributed to the operation of a clean, friendly and well maintained health club.

Guided clients in safe exercise, taking into account individualized physical limitations.

Taught clients how to modify exercises appropriately to avoid injury.

Tracked class attendance and monitored class size to gauge the effectiveness of promotions.

04/1998 to 05/1999

Deputy Clerk Kanawha County Clerk's Office Charleston, WV

Balanced daily with fee sheets.

Recording and indexing on a NCR computer.

Providing essentials customer service to the public and assisting with official documents such as deeds, judgments, liens, UCC, miscellaneous records and maps.

09/1997 to 05/1999

Retail Sales Associate Lerner New York NKA New York & Company Charleston, WV

Greeted each customer and offered to assist them to provide excellent customer service.

Handled price checks, merchandise transfers and fitting room returns to keep the store orderly.

Drove sales through suggestive selling and by promoting add-on purchases.

Retail clothing sales, met and surpassed company goals and sales targets.

Balancing depository funds, creating quick credit and store closing.

Inventory control and organization of stock

10/1996 to 08/1998

Deputy Clerk Kanawha County Clerk's Office Record Room Charleston, WV

Responsible for driving company vehicle to post office daily.

Entrusted with bank deposits for bi-monthly deposit.

Assisted the public with researching official documents recorded and filed, making various copies.

04/1994 to 06/1996

Deputy Clerk Kanawha County Clerk's Office - Voter's Registration Office Charleston, WV

Completed new voter registrations for the county.

Chairperson over state's motor voter law, registering young voter in West Virginia.

Managed documents regarding all facets of voting paperwork such as pretest and post-test, mailing and etc.

Evaluated address information, identifying cards and registration paperwork for each voter.

09/1990 to 04/1994

Deputy Clerk Kanawha County Clerk's Office Charleston, WV

Greeting incoming customers with professional approach and provided friendly, knowledgeable assistance with birth, marriage, and death certificates.

Researching and assisting with marriage and minister's applications taking oath.

Notarizing documents, recording adoptions, amendments and paternity, research from incoming mail.

Education and Training


Vocational program Garnet Kanawha County School NKA Garnet Career Center Charleston, WV

Completed word processing.

Develop computer software skills such as spreadsheets and graphics.


Data Processing West Virginia Career College NKA West Virginia Jr. College Charleston, WV

Data processing, Typing 1, 2, 3, Record management, Business machines, Business English, Accounting and word processing


Foster Parent -1993 to 1995 with Presley Ridge Schools

Certification in first aid/CPR

Therapeutic crisis intervention

Behavior management techniques

Assist teenage mother and her toddle child, instilling parenting, independent living and self esteem skills.

Foster Parent and Modeling

Foster Parent 1993-1996

Modeling 1997-Present

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