Terrance Wilson, MCSE, PMP, CSM
Dallas, TX 75204
Certified Project Manager with sixteen years of experience in demonstrating leadership
Sixteen years of progressive computer/network operations experience in large global data centers migrations with the development environment including software, vendor management, information security, network and software, customer success, SDLC integration, Cisco LAN, SAAS, Sales, Business Outsourcing, and Data Warehousing
Twelve years of project/program management recruitment processes (e.g., PMBOK, Lean, PMI/PMO, ADKAR, SCRUM, Kanban, Waterfall, Agile, etc.) and project delivery methods and tools with the ability to develop new business based upon project objectives and constraints for Financial, Retail, IT, Solution Delivery Management
Proactive, results driven, “get-it-done” self-starter known to initiate process and system improvements to increase system stability, staff productivity, and effervescent management skills
Project Manager (Remote + Travel)
October 2006 – August 2019 (Company Layoff)
Certified software Project Manager and Scrum Master professional that was responsible for spearheading multiple implementations as a technical consultant. Pioneered the client solution delivery with hands on experience on integration projects for data centers and produced ad-hoc reports and utilized Kanban leading multiple project teams.
Revitalized and maintained comprehensive project documentation and vendor management, created project plans and guided multiple teams using the Agile methodology and Clarity. Conducted multiple sales meetings for multiple SDLC implementations and was the primary contact on cloud technology projects with business outsourcing.
Maximized sales for ultimate ROI. Established, managed and improved project processes, drove and lead the development and implemented engineering storage project plans, created and maintained status/Gantt charts and reports in Smartsheet. Managed projects with a focus on data warehousing to simplify reporting and the analysis process.
Collaborated with multiple departments and teams on multiple Agile technical projects to adopt the ADKAR methodology blueprint on contact center projects for change management and team management. I specifically transformed and executed all key goals and milestones through entire Project Management Lifecycle and worked with Sales-to-Operations for data center virtualizations.
Pioneered high quality projects by working with stakeholders to obtain all project resources. Well versed with procurement, SOW, vendor management software implementations, contracts working directly with business analysts on data mapping requirements using Map-Force.
Provided support in negotiating and documenting Scrum concepts for large scale software development projects in planning, tracking, and ADKAR change control on multiple software development projects. Served as a liaison between all departments and drove business requirements for financial reporting and worked specifically with two business analysts and other program managers on multiple data center deployment projects.
Ignited leadership within a matrix environment and implemented SDLC (Software Development) and Scrum project management methodologies to ensure cloud projects were delivered on time, within budget adhere to quality standards, and advocated customer expectations. Utilized Drupal and WordPress on software development projects with our DEV team.
Created and initiated Scrum project scope, milestones, and propelled PMBOK processes including technical aspects. Gathered financial project requirements, created cohesive team chemistry, and provided monthly reporting. Convinced all clients with the recruitment process for all software projects with call centers domestically and internationally.
Initiated and attended all kickoff Scrum meetings, set all deadlines, transitioned projects from sales into conception phase, established milestones, assigned task responsibilities, and coordinated all updates to stakeholders on project program updates.
Managed content management projects with Drupal/Salesforce and established best practices for Information Security Awareness guidelines. Reviewed application integration (API) processes and basic code as reviews with our deployment team. Worked with upper management on strategies for InfoSec call center projects. Implemented change requests, mentored project team, and drove projects to execution.
Prioritized and delivered ITIL transformation experience with a laser focus on problem, knowledge, release and people management solutions, and content assets as well as trained all client partners in using content management systems. Lead cross-platform cross functional projects from mobile to desktop and SAAS software projects for several Cisco LAN clients.
Developed and delivered multiple Scrum project reports for stakeholders. Provided recommendations for process improvements and initiated Change and Release management accordingly depended on each project.
Delivered detailed Scrum project program specifications for multiple ITSM SAAS clients, accurately provided full program communication internally and externally. Mentored developers and lead all phases of the Standard Development Methodology life cycle and Stack Overflow for multiple projects.
Delivered PMI/Scrum initiatives, principles and practices with kick off meetings and project sprints throughout all project lifecycles. Worked closely with the IT Director to all Key Performance Indicators (KPI’s). Drove initiatives with Cisco (Switching, VMWare, Avaya IP Office) on several projects. Drove development initiatives through Microsoft TFS to developers.
Evaluated the impacts and risks of changes from multiple perspectives and provided different risk mitigation strategies, assigned tasks that are necessary to reduce or eliminate those considerations, determined tentative implementation dates, tabulated results of the implementation.
Scrum/Kanban Master with specific AGILE/Waterfall SDLC project planning, monitoring, and appraising job results; coaching, counseling, system analysis, technical design, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and DFARS compliance procedures.
Worked with JIRA project software for issue tracking as a software solution designed to improve code quality and speed development for software development teams. Strategically managed investments, resources and commitments using sophisticated evaluation and selection criteria, creating and optimizing planning scenarios, communicating decisions, monitoring progress and managing new ideas.
Bellsouth/ AT&T- Atlanta
IPTV Project Lead
February 2003 - August 2006
Provided tier 3 level telecom/wireless technical support for IT infrastructure supporting 2000+ employees throughout the Atlanta area. Troubleshot hardware, Windows NT/2000 and mainframe environment. Knowledge of Avaya, Cisco and Nortel. Managed telephone system projects and interfacing with voting systems.
Responsible for identifying when issues are related to Upper, Physical, or Head End/Video issues, was responsible for over 8 employees by training, education, and implementing new policies and procedures. Team lead on multiple telecommunication projects.
Citrix XenApp was utilized on all laptops for employees in the field to control encrypting access to data and applications to improve security, it was used to deliver applications instantly to users anywhere on any device.
The Ohio State University
Bachelor’s Degree of Computer Science - 2002
MCSE Certified – 2013
ITILv3 Certified – 2014
Six Sigma Black Belt Professional PMP Certified (SSBBP)® - Management & Strategy Institute – 2015
Champion Black Belt Project Management Certification – 2017
Certified Scrum Master - 2017
Active Directory, XML, Smartsheet, JIRA, Program/Project Certified, Client Data Solutions, Telecom Business to Business, Slack, WordPress, TFS Server, Tableau Solution Implementations, Adobe Acrobat, MS Office 2016, MI/PMO, Excel, Microsoft Suite, ADP, TFS, JIRA, Zoom, Kanban, Avaya, Office 365, DFS/DFS R Windows Server 2012, SolarWinds, I3 Interaction Intelligence, Microsoft Exchange, Microsoft Project, Citrix XenApp, Windows Server 2003 & 2010, XP, Windows 7, TCP/IP, VPN, Blackberry Enterprise Server, Informatica 0.1 Migration Tool, Guidewire Software, Quest Migration, IPad, iPhone, Office 365, Veritas Backup Tape System, Norton Antivirus, Symantec, CRM, TrackIt, Magic BCM/HEAT, Remedy BMC, Salesforce, GHOST, Dell, Java, Oracle, WebEx, VNCViewer, Clarify, IBM Lenovo, SCCM & STCM, Backup Exec 2010, Project Management, Project Server 2010