Electronic Engineer, LSS Green Belt, Experienced Director, International Experience
Pontedera, Italy 56025
26 March 1966 Pisa Italian Male Married
Experienced Director with a focus on business development
Accomplished and driven leader with 15+ years of domestic and international experience in management.
Working in the international business development field for 15+ years. Excellent track record of leading teams for product development, and analysing market trends to meet customer requirements. Expertise in providing high-level of customer service to increase satisfaction level. Adept at successfully executing multiple projects in a fast-paced, deadline-driven environment. Excel in resolving business challenges by offering creative solutions to increase efficiency, customer satisfaction, and maximise performance.
Highlights of Expertise
Strategic Business Planning
Customer Service expert
MBA - Marketing
Plant Maintenance & Service
Sales Strategy Development
Team Building & Leadership
Lean Six Sigma Green Belt
International experience (South America, USA, Pakistan and more)
Multilingual in English, Spanish, and French languages
Elite and refined communicator
Ability to translate leadership's vision into executable plans for teams to follow
CAPEX AND GENERAL SERVICES DIRECTOR (Jan 2015 to Present)
Fabio Perini SPA, Lucca, Italy: Assure complete oversight of all main service and supply contracts as well as asset and energy management for the Italian plants.
Manage all operations associated with budget and Capital investment (Capex) of all the companies across Italy, USA, China, and Brazil. Execute maintenance and services related matters for the Italian plants to optimise operational efficiency and reduce downtime for smooth operations. Lead the sale of the machine tool business unit.
Initiated and launched LED lightning and solar thermal plants, SAP Asset Management System for 2000+ assets in Lucca plants that achieved 12% reduction in cost and ensured superior asset performance.
Fulfilled the requirement of ISO 50001 certification for Lucca HQ.
CUSTOMER SERVICE MARKETING DIRECTOR (July 2009 to December 2014)
Fabio Perini SPA, Lucca, Italy: Increased aftermarket sales up to 10% by fostering congenial relationships with clients for repeat business.
Achieved long-term business objectives by developing and implementing marketing strategies for five Perini companies. Established four-member productivity team to streamline day-to-day operations of the organisation. Implemented industry-based and competitive pricing methodologies for products.
Maximised customer satisfaction and retention by delivering exceptional services to clients, with a +10% increase in sales even if in the midst of an economic crisis.
Researched and analysed market trends, identified new business opportunities, and accordingly developed and introduced on the market 12 new customer service products to meet customer requirements.
Introduced a new worldwide pricing method for aftermarket products.
CUSTOMER SERVICE BUSINESS UNIT DIRECTOR (September 2001 to June 2009)
Fabio Perini SPA, Lucca, Italy: Over doubled Aftermarket sales through an efficient customer service reorganization.
Directed entire operations of two business units, including spare parts logistics and sales as well as training and documentation. Headed a team of 45 skilled people and aftermarket personnel in 10 branch offices to achieve seamless workflow. Oversaw wide range of activities, such as new product development, logistics, spare parts, technical improvement, and training.
Introduced strategic and tactical action plans that boosted sales from €15M to €34M.
Offered guidance and direction to service manager in the creation and execution of long-term business plans for field technicians.
Direct management of 45 people. Matrix management of aftermarket personnel in 10 branch offices.
Training and Documentation Centre Manager Fabio Perini SPA
Foreign Delegate Aprile Seafreight SPA (Chile, Mexico, Ecuador)
Plant Manager Saint Gobain Vetro Italia SPA
Technical Assistance and Training Manager Bulleri Macchine S.r.l.
Electronic Development Technical Manager Cos.Mo.S. SPA (Pakistan)
Education & Credentials
Universidad de Chile 1997
PhD Degree in Electronic Engineering
Università degli Studi di Pisa 1992
Lean Six Sigma Green Belt