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Customer Service skills, translation skills, communication skills,s

Rawdat Al Khail, Qatar
October 29, 2019

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Curriculum Vitae

Full Name


D.O.B 19/10/1979



Type of Visa

Yosra Bouadila



Al Dafna place 56

Villa 6 Qatar /Doha

Family Resident visa

Personal Statement

Bachelor Degree holder in English literature and civilization from the University of Arts and Human Sciences in Tunisia. I have a good experience and passion for translation in English, Arabic and French as well as administrative and secretarial skills. A customer service experience was the result of up to 9 years working in well-reputed companies in Qatar.

Education and Academic Qualifications

1.Bachelor Degree English Literature /American Civilization and Foreign Policy

Name of University: University of Arts and Human Sciences Tunisia

2.Linguistic Certificate: this is a certificate that third year students get from U.K as linguistic Stage.

Name of the Institution: Stamford Linguistic center U.K England

Research Subject: Criteria English people use to place someone socially

Experience Record

Marketing executive

Shipping Company :2005/2007

Place: Tunisia


Translate e-mails and documents to English / Arabic and French

Deal with customers issues

provide information about company service to promote sales.

Perform daily Admin duties

Make cold calls and meet potential clients to gain new leads and develop new business

Qatar airways 2007-2009

Place: Qatar / cabin crew


Excel in providing a five –star service and safety to passengers

Welcome and actively listen to passengers queries a

Answer passengers needs and resolve issues onboard

Linguistic translator

American Base 2009/2011

Place : Qatar


Translate official documents from English to Arabic /Arabic to English

Senior customer service representative

Oreedoo Retails Qatar 2011-2014


Achieved the best solved and followed up complaints

Successfully market Oreedoo services and new products to raise company revenues and win customers loyalty through continuous clients update and information

Reviewed constantly the customer feedback and then suggested ways to improve the processes and customer service levels which increased the satisfaction rate from 81% to 95%

Ensured the new clients will grow into a loyal customer base through reaching the best customers satisfaction and answering their needs

Supervisor customer service ENT Department Guest Service

Al Ahli Hospital 2015-20016


Successfully managed patients relationship by solving daily issues instantly and efficiently to maintain enduring customer relation and boost repeated business

Organize weekly schedules for receptionists and doctors

Successfully organize and make sure of daily smooth workflow for staff and patients

Organize monthly meeting with doctors to discuss issues and challenges.

Supervise and monitor a team to achieve the best result

Follow up insurance approvals and rejection

Arrange for coverage for all absentees and vacation

Evaluate and assess receptionists knowledge and performance by providing feedback and training

Key Accomplishments:

a.Zero unsolved complaint :strive to solve daily issues instantly avoiding escalation

b.Implemented new technique to solve a crucial and annoying problem walk-in patients

c.Enforced and improved communication between receptionists and nurses, which is crucial for a smooth workflow.

Languages (Writing,Speaking and Reading)


Native speaker








Translation skills/ Customer Service skills /MS Office /Interpersonal and communication skills with “can do attitude “

Contact this candidate