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Manager Support

Round Rock, TX
October 29, 2019

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Agile Product Manager

Certified Scrum Master


Results-driven professional

with 9+ years of Agile

experience in Financial and

Telecom domains,

collaborating with clients and

internal teams to deliver

solutions that meet financial

objectives and exceed

customer expectations.

Have the business experience,

leadership, and technical

savvy to solve complex

problems, reconcile conflicts,

manage multiple solutions,

and distinguish customer

requests from fundamental

market needs. Rapidly builds

positive relationships with

prospects, clients, and cross-

functional teams.


Ranch Rd,

Austin TX 78717





In LinkedIn




Scrum - 10 Years


Jira - 9 Years


Word – 15 Years


Analytics - 9 Years


JAVA – 5 Years


UX – 15 Years


API – 5 Years


Native / Digital Banking – 9 Years


E Commerce – 3 Years


August 2019 – Present

Sales-force Product owner • Dell EMC • Austin, TX

As a Product Owner for Dell EMC, I have the responsibility to elicit, analyze, validate, verify, prioritize and manage the real needs of the various stakeholders across the Dell EMC organization.

Delivering premium web experiences to Dell EMC customers through our Agile design and development process, staying involved throughout the entire experience life-cycle from concept to global delivery and self-service enablement.

Taking responsibility for an experience or feature from design through to live implementation.

Elicit/write requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints.

Communicate vision and design approaches to key stakeholders through presentations, demos, and documentation.

Manage and prioritize product backlog according to the overall roadmap.

Work with business users to define and analyze problems and align the most appropriate technology solution.

Manage the change request process to ensure that appropriate documentation is updated when change requests are adopted.

Review and provide input on process design work prior to requirement adoption.

March 2019 – June 2019

Product owner • Visa • Austin, TX

• Participate in developing strategies to improve API development life cycle and governance processes.

• Support Java development of virtualized APIs by creating sample API request/response messages managers, developers, testers, and customers to

• Support an Agile Software Development process, working in conjunction with end users / stakeholders and technical delivery team

• Demonstrates the ability to contribute to building a unique user experience

(UI/UX) for VISA customers

• Acting as stakeholder of specific product backlog items, work closely with development teams to ensure the output to be aligned with expectations March 2018 – March 2019

Technical Lead Business analyst, • Citi Group • Dallas, TX

• Lead specific work efforts and projects to improve the Bank Marketplace/Automation Services through rationalization of product offerings, improved organization of requests, and technical modernization.

• Facilitate JAD sessions with stakeholders to refine functional requirement Working with internal and external clients.

• Traced business requirements (BRD) to Functional Requirements (FRD) using requirements traceability matrix worked closely with financial teams across all locations to capture upgraded changes

• Work on projects focused on request workflow improvements through automation and elimination of unnecessary approvals.

• Perform system and data analysis to support Request Management mission

• Work closely with management to carry out the organizational objectives to create an efficient the bank Market Place (CMP)

• Create monthly request performance dashboards against SLAs, working with Product Management leads.

• Work with the Citi Technology Infrastructure (CTI) Product Management team to enhancement to the bank Market Place (CMP) governance model including gate-keeping upcoming approval model reviews.

August 2016 – March 2018

Digital Product owner • JPMorgan Chase • Cincinnati, OH

• Provide support of Wealth Managements BSA/AML Know Your Client and Enhanced Due Diligence (EDD) processes for the First Line Wealth Management Risk team.

• Participate in mobile device technology development to ensure device management standards are met for both IOS and Android.

• partnering with Product Manager to provide business evaluation, revenue optimization, feature recommendations and on-going support for mobile apps.

• Work closely with engineering, design, operations, finance, and marketing leaders to bring mobile app products to market.

• Actively identify, measure, control, and remediate AML Risk issues with partners in WM AML Compliance and the Business Unit.

• Ensure customers are compliant with the laws and regulations to satisfy Circle's obligations to the appropriate regulatory authorities.

• Gather and analyze business requirements for internal and external customers, evaluate solutions options, and develop recommendations.

• Verifies all aspects of Client Identification Program (CIP) and Customer (KYC), as well as (AML & OFAC).

October 2014 – August 2016

Agile Business analyst • Verizon Wireless • Ashburn, VA

• Partner with procurement operations teams to identify and assess automation opportunities.

• Interview individual staff, process owners and stakeholders to capture and identify their key processes.

• Convert interview information to standardized requirements.

• Create the “current” process model to graphically depict all stakeholders and interactions.

• Review, evaluate, and analyze “current” process model for ways to improve the process, make it shorter, faster, leaner.

• Develop new “Automated” process model and requirements containing proposed modifications and automation changes.

• Review and validate proposed changes with the owners and stakeholders.

• Work with development team to create a technical solution.

• Validate the end-to-end solutions which minimize operational and financial risks.

• Identify opportunities to standardize services and reduce costs.

• Validate and determine third party supplier content to close gaps in delivery of services.

September 2010 – February 2014

Agile Business analyst • CIB Bank • Cairo, Egypt

• Worked for gathering, analyzing and verifying business requirements and analyzed business & technical processes.

• Worked throughout the SDLC for detailed understanding of requirements, data interfaces, Processes & deployment.

• Followed a hybrid of Waterfall, RUP and Agile approach of development throughout the Project.

• Facilitated stakeholders strategic planning of budget forecasting and proposed

• Enhancements to the project through analysis, decision process facilitation, report preparation and tracked defects.

• Facilitated and conducted (JAD) Joint Application Development Sessions to determine Business requirements by bringing the stakeholders and IT team on a common platform and Conducted technical/non-technical presentations to the management and training workshops for the clients. September 2003 – January 2010

SR Front End Developer • International IT • Cairo, Egypt

• Worked for gathering, analyzing and verifying business requirements and analyzed business & technical processes.

• Writing advanced JavaScript, CSS and PHP, lending towards responsiveness and interactivity.

• Keeping up with the latest trends in front-end.

• Opportunities to expand through mentorship and collaboration with designers, analysts, engineers and writers.

• Code reviews and peer support.

• Uphold internal Coding Standards, and help to further those standards.

• Integrating with other teams throughout the company to help develop front end solution

• Write well-designed, testable, efficient code by using best software development practices.

• Create website layout/user interface by using standard HTML/CSS practices.

• Integrate data from various back-end services and databases. EDUCATION

Bachelor of Computer Science

July 2003

Master of Business Administration

May 2015


Scrum.Org, Cincinnati, Ohio

Scrum Master Certificate

From: November 2017 To Present






Fishing Scuba Diving Hiking

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