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Customer Service Financial

Miami, FL
October 31, 2019

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Carol Morrison

Collections Specialist - Summit Financial Corporation

Lauderhill, FL 33313


To secure a full-time position where I can utilize my experience in customer service or collections can be an essential contribution and a valuable asset to my employer, and where there is an opportunity for career advancement.

Work Experience

Collections Specialist

Summit Financial Corporation - Plantation, FL

2010 to Present

• Make contact with the client concerning their accounts.

• Made 100 calls, responsible for 30+ days accounts, review accounts and offer extension program

• Notify customers of delinquent accounts by mail, telephone, receiving payment and posting amount to customer account.

• Negotiated payment programs, continue collection efforts while adhering to the Fair Debt and Collections Practices Act.

• Complete skip tracing tools on account and request field chase on no contact accounts.

• Prepare repossession paperwork and review reports.

• Worked in obtaining goal and targets and identify subsequent needs and opportunities. Collections Representative

Affiliated Financial Corporation - Sunrise, FL

2007 to 2010

• Strong experience in collection of debt for high volume businesses

• Exceptional ability to achieve all monthly and quarterly objectives.

• Administered delinquent loan accounts and placed outbound calls.

• Remarkable ability to maintain confidentiality of information. Education

SUNY Education Center - Yonkers, NY

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