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Sales Customer Service

Ottawa, ON, Canada
October 31, 2019

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Professional Profile

Reliable and enthusiastic contributor with over 10 years of experience in the retail, service and manufacturing industries. Strengths include exceptional organizational, customer service and communication skills. Proven ability to lead a unit, developing a team and working collaboratively with regional managers to meet monthly revenue objectives. Recognized for improving reporting systems and monthly data collection that support contractual agreements with the federal government. Introduced strategies to better display and promote product offerings and appeal to clients’ unique requirements. Creative, caring, collaborative, conscientious.

Secret Clearance

Technical Skills

Experience in SAP Ariba Orders & Invoices portal

Efficient in Ariba Supplier Network systems

Proficient with Microsoft Excel, Power point & Word

Efficient with Adobe Acrobat Pro DC

Proficient with Merx

Familiar with Salesforce and Buy and Sell

Professional Experience


Sales and Showroom Coordinator

Jun 2018 - Present

Assigned as the key point of contact to Canada Revenue Agency (CRA) to manage and process Contract 550*******.

Launched and managed the Freestanding Office Furniture Contract with CRA before fiscal year end and processed over 120 orders at an average dollar amount of $1500 per order.

Proficient with Merx for finding RFP’s for office furniture adhering to current ANSI/BIFMA standards. Responsible for engaging sales representatives and managers with new Merx opportunities and providing all documents on Merx to assist with preparing a response or a request to bid on Merx opportunities. Provided input and resources on applicable furniture and workstation applications to correspond with RFP requirements.

Coordinated furniture orders from the manufacturing plant with product specialist and engineers to local installers across Canada. Communicated to clients on the processes and managed timelines from production, transport, delivery, installation and move in dates. Provided follow up on services and walk throughs at the end of projects to check work down and report on any deficiencies.

Called upon by clients, dealer and designers to assist with floorplans and renderings to provide information on applicable fabrics and textiles for various Teknion furniture and systems.

Created a new template for marketing for Teknion’s fabrics and finishes across all Canadian showrooms for all product launches. This created consistency in marketing layouts for all showrooms in capturing Teknion’s brand and story. This led to a visual representation of how office spaces can come to life and increased interaction with our fabrics, finishes and textiles.

Took initiative in learning Salesforce to document future clients’ projects and record existing clients and projects. Used their tools to calculate the scope of the project with discounting, net total and furniture being added.

The Rockport Group

Assistant Store Manager

Key Holder

Sales Associate

Dec 2014 – Jul 2018

Jul 2016 – Jul 2018

Sept 2015 – Jul 2016

Dec 2014 – Sept 2015

Held progressively more responsible positions at Rockport moving from a part time sales associate to a management role, supporting a team of sales associates.

Interviewed, hired and managed all permanent and seasonal staff in the store, ensuring company standards were maintained.

On-boarded new staff, developing their customer service and sales technique skills to support the company’s sales culture and foster customer loyalty.

Monitored multiple databases to track and report on store and staff productivity.

Planned and executed in-store initiatives and external marketing initiatives to promote sales and traffic for the brand.

Regularly promoted the company’s foot scanning technology to educate customers on their unique needs and used that information to align product choices to both the customers’ needs and preferences.

Led weekly district conference calls to help build the confidence and comfort level of staff to promote the foot scanning tool as a strategy to develop greater selling opportunities

Consistently achieved high sales performance ratings for most units sold across Canada.

Analyzed market trends and competitors’ brands to ensure promotions were aligned with popular trends.

Purple Urchin Inc

Soap Production Worker

Mar 2015 – Sept 2015

Prepared bath and body products for both store front and suppliers.

Ricki’s Women’s Fashion

Shift Manager

Apr 2010 – Dec 2014



2013 Bachelor of Arts: English

Carleton University – Ottawa, ON, Canada


David Swire Regional Vice President Teknion


Melodie Deschenes Sales Coordinator, Federal Contracts Teknion

613-***-**** ext. 213

Christina Lemmo Rockport Group Manager


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