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Fountain Valley, CA
October 27, 2019

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VICKI LEDBETTER H: 714-***-**** 12042 Sylvan River, #5, Fountain Valley, CA 92708 Summary

Skilled Dispatcher with over 20 years of experience. Adept at coordinating schedules and field IT technicians to provide efficient service to customers.

Dedicated IT dispatching leader on large accounts with good team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling jobs. Capable of opening, delegating and closing service tickets with speed and accuracy.

Demonstrated ability to complete tasks accurately despite interruptions and competing demands. Skills

• Customer relationship management

• Monitoring field personnel

• Service planning

• Processing orders

• Database maintenance

• Improving operations

• Client and customer Relations

• Document review

• Problem resolution

• Planning and organization

• Time management skills

• Continuous improvements


ServRight Alexandria, Virginia

Dispatch Coordinator

10/1996 - Current

• Maintained current background checks and certificates of all service technicians in the field and technicians onsite to service and close calls by next business day.

• Trained and managed over a dozen employees on accurate triaging and dispatching procedures while personally handling escalations of daily service calls.

• Recruited new technicians when there were no technicians in discrete areas nationwide.

ServRight Alexandria, Virginia

Project Manager

09/1997 - 12/2010

• Produced status reports for customers and senior management.

• Outlined work plans, assessed resources and determined timelines for projects.

• Updated project plans based on changing objectives, specifications and staff availability.

• Led all aspects of IT Program, Project and Portfolio endeavors involving multiple project teams and various software and hardware conversions for companies such as AutoZone, Wachovia/Wells Fargo, Dell, Honeywell, StaffBuilders, and J.Jill.

• Coordinated complex contract administration, including defining project milestones and developing budget.

ServRight Alexandria, Virginia


10/1996 - 09/1997

• Managed and anticipated clerical needs of company employees, including copying, faxing and file management.

• Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

About me

Just a little about me …

I started with ServRight in 1996 through a Staffing Agency as a receptionist. I later moved into our member services department, then dispatch department, and was promoted to a Project Manager. I handled large accounts in my past years with several people working under me to get it done, and done right. These accounts included: Agfa, AutoZone (Data General), Honeywell, Wachovia-Wells Fargo thru CompuCom, SSA calls, Bizfon/Staff Builders cabling installs. Born and raised in California & a newly happy grandma. I am a music guru and love classic rock. I've been told I have a magnetic personality :)

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