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Customer Service Representative

Pickett, WI
October 27, 2019

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Christine Kay Jensen

**** ******** **** *******, ** 54964


Summary of Skills:

Over 11 years of call center experience

Customer service experience in person and over the phone

Decision Making



Related Experience:

Anthem Blue Cross and Blue Shield Insurance Fond du Lac, WI

Clerk I October 2018 – June 2019

Scan and image applications

Create labels

Categorize emails

Complete processing for collateral forms

Enter disenrollment requests

Send letters to members

Providing basic clerical activities in support of a department

Routinely files work, reports etc, in case filed and designated areas

Extracts, sorts, preps, batches and routes documents within the company

Anthem Blue Cross and Blue Shield Insurance Fond du Lac, WI

Customer Service Representative III February 2008 – October 2018

Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims

Analyze problems and provides information/solutions

Operates a PC/image station to obtain and extract information; document information, activities and changes in databases.

Thoroughly documents inquiry outcomes for accurate tracking and analysis

Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner

Researches and analyzes data to address operational challenges and customer service issues

Provides external and internal customers with requested information

Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature

Uses computerized systems for tracking, information gathering and troubleshooting

Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims

Seeks, understands and responds to the needs and expectations of internal and external customers

Required to meet department goals for quality, adherence and timeliness

Glacier Dental Oshkosh, WI

Office Assistant and Front Desk Associate September 2006 – February 2008

Answered phones to make appointments and assist with questions

Assisted with claims

Assisted with selling dental plans to customers

Additional Information:

While working at Anthem Blue Cross and Blue Shield I have mastered my customer service skills. I pride myself on being a very friendly person, who is very knowledgeable in my field. I thoroughly enjoy being able to help customers with their inquiries and concerns. I truly love talking with people of all ages, and I always try to make a memorable connection with everyone I interact with. I am always eager to venture outside of my comfort zone and learn something new.

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