Sign in

Employee Relations Manager

Quezon City, Philippines
October 27, 2019

Contact this candidate




Email:; Skype ID: carl.dizon06;


Current Address: 22K El Jardin Del Presidente, Sgt. Esguerra Ave., South Triangle, Quezon City


A result-oriented, vision-driven, strategic and compassionate Human Resource Management professional, with years of progressive, in-depth knowledge, multi-discipline and multi-industry experience in Global HR Best Practices, Project Delivery, Learning & Development, Employee Communications & Engagement, Organization Development, Policy Formulation, End-to-end Recruitment, Performance Management, HR Operations & Account Management, Employer Branding, HR Business Intelligence, Vendor Management, Customer Service and Business Development in the Energy, Manufacturing, Food Processing, Consumer Goods, Real Estate, Retail, Commercial Property Management, Telecommunications, Media, Automotive, Information Technology and Management Consulting industries.


De La Salle University – Manila (May 2002 - April 2006)


José Rizal Second Honors for the 2nd Term, S.Y. 2004-2005; 1st and 2nd Term, S.Y. 2005-2006.



Group Human Resources Director

(2019 – Present) PPC Group of Companies (Shared Services) / under PPC Asia Corp.

PPC Tradenology Center, Quezon Avenue, Quezon City, Philippines

Member of the Board of Directors Executive Committee and Head of the Human Resources Department, leading and overseeing All HR Functions for the Group of Companies namely, PPC Asia Corp., PPC Logistics Corp., Panacea Packaging Corp., Payless Car Care Corp., Payless Truck Parts, Corp., and PPC One Estate Corp:

- Talent Acquisition & Manpower Planning

- Organizational Development & Process Excellence

- Knowledge Management & Learning

- Total Rewards & HR Information Systems

- Employee & Labor Relations

- HR Business Partnership and Operations

Human Resources Manager – Organization Development and Employee Relations

(July – December 2018) Robinsons Retail (Shared Services) / charged under Waltermart Handyman, Inc., Robinsons Retail Holdings, Inc. Bldg. 110 E. Rodriguez, Jr. Avenue, Bagumbayan, Quezon City, Philippines 1110

Reports to the VP for HR in a Shared Services Role for a Holding Company with 15 Business Units namely, Robinsons Supermarket Corp., Robinsons Department Store, Robinsons Appliances, Robinsons Stores Specialists, Inc., MINISTOP, Costa Coffee, DAISO Japan, Handyman Inc. True Value, Robinsons Builders, Home Plus, Toys R Us, South Star Drug, The Generics Pharmacy, Robinsons Rewards and the Shared Services Units (IT, Finance, HR, Procurement and Administration).

Oversees the OD & ER function for 27,000+ direct and 3rd party employees across the Philippines, and manages a team of four (4) / 1 Assistant HR Manager, 1 HR Officer, 1 HR Specialist and 1 HR Assistant handling the following functions:

Organization Design and Review

Advancement Planning

Talent Management

Performance Management

Manpower Planning & HR Budget

HR Analytics and Business Intelligence

People Strategy

Labor Relations

Employee Discipline

Employee Engagement

Internal Communications

Third Party Relationship Management

Corporate Social Responsibility

Advisory Manager (Management Consulting) – People and Change

(September 2016 – February 2018) KPMG in the Philippines - R.G. Manabat & Co., 11F KPMG Center 6787 Ayala Avenue, Makati City 1226

Business Development, Management Consulting and Engagement Delivery for the Business Transformation Projects in the consumer goods, manufacturing and distribution industries. Leading initiatives for the following People and Change Service Lines:

Behavioral Change Management

Organization Design for Performance

Talent Management

Workforce Intelligence

HR Transformation

Human Capital Management Solutions

Under my leadership, the Philippines ranked 3rd globally and ranked 1st in Asia Pacific, in terms of overall response completion rate out of 52 countries at 278% in the Global HR Transformation Survey. Led the local execution of People and Change business development marketing strategies and initiatives

Established partnership and alliances with the leading human capital management solutions providers to maximize client growth and business opportunities.

Human Resource Business Partner – Delivery & Services Account (Globe)

(September 2015 – August 2016) Huawei Technologies Philippines, Inc., 22F W Fifth Avenue Building, 5th Avenue, Bonifacio Global City, Taguig City 1634

End-to-end Account Management for the High-value (100M+ USD) Major Delivery & Services Programs for one of the largest Telecommunications operator in the Philippines. Performed HR services to the assigned account from Talent Supply Solutions, Talent Acquisition, New Employee On-boarding, Performance Management, Learning and Development, Employee Relations, Labor Administration, Compensation and Rewards Management and Off-boarding.

ICS CONSULTANT - Human Capital Management Solutions, Infor Consulting Services - Manila Center of Excellence (September 2014 – September 2015)

Infor (PSSC), Inc., 9F Net Square Building, 3rd Avenue, Bonifacio Global City, Taguig City 1634

As a Business Consultant, the role is in charge of advisory, consulting, system configuration and end-user training services for the implementation of the Infor Talent Management Suite and Learning Management Systems Suite for local and multinational clients.

CONSULTANT - Office of the Chairman (Freelance)

(April – September 2014)

W Group, Inc., 26F W Fifth Avenue Building, 5th Avenue, Bonifacio Global City, Taguig City 1634

In-charge of Corporate Human Resources Shared Services for the management companies, overseeing the following functions: Compensation & Benefits, HR Information System Project Implementation and Administration, Talent Acquisition, Employee Movements, Organization Design, Policy Review, Employee Relations, Workplace Services and Communications.

HUMAN RESOURCES MANAGER – Plans & Programs Department, HR Division

(June 2011 – November 2013)

Shopping Center Management Corporation (SM Supermalls) – An SM Prime Holdings, Inc. company, HEAD OFFICE - 10F Mall of Asia Arena Annex Building, Coral Way corner J.W. Diokno Boulevard, Mall of Asia Complex, Pasay City

This function directly reports to the Assistant Vice President for Corporate Human Resources handling Corporate Recruitment, Learning & Development, HR Management Systems, Compensation and Benefits, and concurrent Head of the Plans and Programs Department.

The role is in-charge of Corporate HR Projects Delivery, Communication & Stakeholder Engagement, Policy Formulation, Process Development, Documentation, HR Information Systems & Program Administration, Training, Employee Engagement, Compliance Audit & Reports Management, Overall HR Budget preparation, Research & Business Intelligence, and Organizational Development.

The Plans & Programs Department serves the Manpower Planning, Organization Design, Project Management, Research, Benchmarking, Process Development, Strategy and Organization Development initiatives for the management companies under SM Prime Holdings, Inc. (SCMC, WATC, SMEDD Corp. & FECI) across the 48 malls & branches in the Philippines (5,000+ employees) nationwide and special projects for the China malls, in collaboration with SMPHI Business Intelligence, Business Process Management, Information Technology, Controllership, Operations, Corporate Recruitment, Learning & Development, HR Management Systems, Compensation & Benefits Heads and HR Business Partners.

•Project Administrator, Development focal and Subject-Matter Expert for all the first and successfully implemented SharePoint-based Human Resource automation processes, systems and Portals

•In-charge of organizing and facilitating focus-group discussions, review meetings and gathering business requirements for the formulation of Policies, Procedures, Guidelines, Programs and Projects for the Corporate Recruitment, Learning & Development, Human Resource Management Systems, Compensation & Benefits and Human Resource Business Partner Departments.

•Leads the various research and benchmarking studies as well as proposing plausible interventions to support the strategic initiatives of the Human Resources Division.

•Policy Formulation and Development for Recruitment Processes and Systems

•Program Development Lead for the Recruitment Balance Score Card and Performance Factors

•In-charge of consolidating and releasing pertinent reports and analysis of relevant Human Resources data for strategy formulation and Top Management decision-making.

•Leads the preparation, review, consolidation and streamlining of the overall Annual Human Resources Budget

•In-charge of consolidating and strategic review of the Management Committee (MANCOM) Report for Corporate Recruitment, Learning & Development, HRMS, Compensation & Benefits and Plans & Programs

•In-charge of sourcing for HR Technologies, Solutions, Vendors to address the organizational needs.

•Supervised two (2) Plans & Programs Trainees and One (1) HR Analyst

•Other major Ad-hoc HR activities and tasks


(December 2010 – March 2011)

Total (RISC) Technology Global Limited, 7F Net One Center, Bonifacio Global City, Taguig City

The role executes HR – related projects, which involve coordination and implementation of post - recruitment services, policies and programs. The Human Resources Administrator role is the first of its kind in the TRT Organisation and such endeavours to ensure business continuity of HR-related transactions and administrative services. The position is “administrative” in nature; reporting to the Global Human Resources Manager, assisting the Management Team and providing documentation and internal customer service to employees worldwide.

Primary Workflow:

•Support Human Resources Projects for TRT Global Limited entities worldwide

•Monitor and update Human Resources Data using various tools and databases

•Develop HR Policies and Processes as proposed by the Global HR Manager

•Perform administrative duties in relation to employee documentation, projects, employee activities and records

Key Accountabilities:

•HR Information Systems

•HR Services, Projects & Communications

•HR Documentation

•HR Policy and Process Development

CONSULTANT – Process Development (Freelance)

(June – September 2010)

ETSI Technologies, Inc. (a Nokia Siemens Networks Joint Venture Company)

Reporting to the Head of Human Resource Management and Corporate Services, performing the following functions:

Human Resource Process Development

•Improved the Performance Appraisal Process (ISO 9001 Format)

•Improved the Performance Appraisal Form

•Developed the Employee Satisfaction Survey Process (ISO 9001 Format)

•Improved the Employee Satisfaction Survey Form (For 1st Half 2010 & 2nd Half 2010)

•Developed the Employee Satisfaction Survey Submission Tracker

•Developed the Employee Satisfaction Survey Net Satisfaction Rating Tool

•Developed Personnel Action Notice Tracker

•Developed Disciplinary Action Notice Tracker

•Developed the domestic Transfer Checklist Form

•Inputs on the Hiring Process

Human Resource Advisories

•Developed Advisory on Pre-Employment Requirements Compliance

•Developed Advisory on Payroll Adjustment & Critical Schedules

•Developed Advisory on Employee Satisfaction Survey

Recruitment Functions


•Assess various Sourcing Techniques and Statistics on targeted candidates

•Posts Job Ads on various online career sites like BestJobs, School Career Sites, Jobstreet SiVa and the Company’s Career Page

•Sources through Resume Search Functions of the above mentioned Career Sites

•Organizes for Campus Job Fairs and Career Talks

•Developed the Company’s Recruitment Audio-Visual Presentation

•Establishes Linkages with Universities and Colleges for targeted undergraduate students and alumni

•Pools candidates for current and future requirements

Screening & Assessment:

•Conducts phone screening interviews

•Administers pre-employment exams

•Conducts initial interviews for Technical and Non-technical Positions

•Endorses short-listed candidates to the Business/ Corporate Unit(s)

Job Offer:

•Developed Job Offer Templates for Regular/ Probationary and Consultants

•Developed Template for Targets for Regularization

•Improved Addendum on Applicable Allowances and Project Completion Bonus

•Endorses selected candidate for Pre-employment Medical Exam

•Job Offer for the Selected Candidate as required

New Hire Orientation:

•Developed the New Hire Orientation Program Schedule

•Developed the New Hire Orientation Packet

•Improved the existing New Hire Orientation Slides

Ad-Hoc Tasks:

•Industry Compensation Research Report

•Company Attrition Rate Report

•Recruitment Statistics and Applicant Status Tracker

•Pre-employment assessment tools research


(December 2009)

Manila Execon Group, Inc. (Kepner-Tregoe & AchieveGlobal Philippines)

•Reporting to the President and Program Leader

•Enhanced the company's database of Client Leads and Participant Information Database

•Improved the Stellar Implementation Program Template Master Checklist

•Improved the Training Evaluation Report Templates;

•And Inventory Management of Program Leader Kits and Training Materials


Manila Execon Group, Inc. (Kepner-Tregoe & AchieveGlobal Philippines)

Coordinates with the Manila Execon Group Inc. Account Mangers (For Pilipinas Shell Petroleum Corp., Pfizer Phils., Holcim Phils., JG Summit, Coca-Cola Bottlers, Phils., Kraft Asia, Ayala Land, LaFarge, UNILAB, Phil-Nippon, etc.; And, Public Session Specialist)

In-charge of Stellar Implementation Program for Training Logistics Administration for the following programs:

•Kepner-Tregoe: Project Management Workshop

•Kepner-Tregoe: Problem Solving & Decision - Making Workshop

•AchieveGlobal: Problem Solving Results: Solutions, Improvements & Innovations

•AchieveGlobal: Professional Selling Skills

•AchieveGlobal: Basic Supervisory Program

HUMAN RESOURCE ASSISTANT - Human Resource Account Management & Operations (June 2008-June 2009) Pilipinas Shell Petroleum Corporation

Reporting to the HR Advisers & HR Account Managers for HR Accounts: Supply, Distribution, GSAP, Streamline, Retail, One Finance, Shell Gas (LPG) Phils., B2B, B2C, Marines, Manufacturing, Corporate Services and Learning; Performs HR Account Services and Project Implementation Functions:

•Developed the New-hire Unified On-boarding Form

•Developed the Database of Consultants

•Assisted in developing New Domestic Transfer Checklist and Job Aid

•Assisted in developing the Consultants' Requisition Process & Assistance in Outline Agreement Creation

•Came up with the OJT Requisition Process and Templates for Certifications and Clearances.

•Proposed development areas for the New Hire on-boarding Process

•Provided support for the TC1 Excel Quality Assurance GSAP Downstream One Project

•Summarized and collated data for the 2008 DOLE BLES Integrated Survey

•Sourcing & Pre-screening of On-the-Job Trainees for the requesting Class of Business

•In charge of processing Consultancy Contracts

•Prepared Certificates of Employment and Letters of Consultancy for direct-hired consultants

•In charge of Employee verifications for credit institutions and other employee services

•Assists the Learning Team for room reservations and other requests when necessary.

•Provided assistance to the requests of the HR Advisers and HR Account Managers.

•E-filing administration of 201 Files

•Contract Staff Time record checking, assignment per department and consolidation.

•Provided support in Philippines Work Schedule Rule consolidation.

•Facilitated Consultants/ Contract Staff & OJT Orientation.

•In charge of GSAP TC3 HR Vendor Validation

•Provided support in Live E-Simulation 1 – DIS.

•Assistance in Life Matters activities & events.

•Data Migration of Consultants’ Data to IQ Navigator 8 for professional fee release

•Ad Hoc requests for position summary and benefits data of employees

HUMAN RESOURCE ASSISTANT - Recruitment (January - May 2008)

Ford Global City (Autohub Group of Companies)

Reporting Directly to the HR Manager and Vice President for HR & Development catering to all subsidiaries of Autohub Group of Companies (Ford - Global City, Manila and Davao; Klassik - BMW; Hyundai Global City Hub; Nissan Gallery - Quezon Avenue and Ortigas; KAMA Trucks; Chery - Global City & Greenhills; Sinski - Otis; And Autozone - Makati)

In-charge of the End-to-end Recruitment Process:

•Source and screens applications

•Schedules and conducts interviews

•Test administration (PTI, CFT, Accounting Orientation Test, LOQ, Supervisory Index Test & SSCT)

•Endorsement of applicants for various technical, sales and administrative posts

•Conducts job offer

•Orientation to successful applicants.

•Plans and executes various Sourcing strategies like job fairs and other relevant activities.

•Provides recruitment updates and manpower planning reports.

PROPERTY CONSULTANT (June 2007 - January 2008)

Daiichi Properties & Development, Inc.

BUSINESS ASSOCIATE - MANAGEMENT TRAINEE (September 2006 - February 2007)

Crown Asia Sales Specialists, Inc. (Polar Mines Realty Ventures, Inc.)

TRAINING ASSISTANT - Organization Development and Learning Division

(June - September 2006)

ABS-CBN Broadcasting Corporation

Reporting to the Training Administration Officer for Organization Development and Learning.

Provided assistance in the preparation, monitoring, documentation, administration and evaluation of various Core Training Programs, namely:

•The Supervisory Course

•Management Course

•Engineering the Performance System

•Interaction Management

•Coaching and Mentoring

•Modern Project Management


From time-to-time, coordinates with other departments for their logistical requirements in various technical training programs, seminars and orientations namely:

•Sound Engineering Workshop

•Visual Story-Telling Workshop (News Gathering Workshop)

•News Writing Workshop

•News and Current Affairs Orientation

•News Production Managers' Workshop

•Sales & Marketing Orientations

Other tasks that might be assigned form time to time.

ON-THE-JOB TRAINEE, Human Resources Summer Internship Program

(May – June 2005)

Ayala Land, Inc.

Provided administrative support for various e-learning research activities as requested. Also, provides assistance in the logistics requirements of training programs.


January 2019 to Present Area Chairman, Area 1 (North Luzon) JCI World Congress Talinn, Estonia and JCI Asia Pacific Conference Jeju, South Korea

January – December 2018 Area Training Director, Area 1 (North Luzon), Junior Chamber International

January 2017 – Present Area Chairman, Area 1 (North Luzon), The Outstanding Young Men of the Philippines (TOYM Foundation), Junior Chamber International

January 2016 – Present Regional Training Director, Junior Chamber International

January 2015 – LO President, Junior Chamber International Cabanatuan Golden Grain Chapter

June 2015 – October 2015 Local Training Director, Junior Chamber International Cabanatuan Golden Grain Chapter

April 2015 – October 2015 Vice President – International Relations, Junior Chamber International Cabanatuan Golden Grain Chapter

March 2014 – March 2015 Member, Junior Chamber International Cabanatuan Golden Grain Chapter


May 2006 Member, DE LA SALLE ALUMNI ASSOCIATION, De La Salle University, 2401 Taft Avenue, Malate, Manila

May 2005 - April 2006 Associate Vice President for Documentations, BSS (Behavioral Sciences Society)

January 2005 Vice-President for Documentations, BSS (Behavioral Sciences Society)


November 2017 Delegate, Junior Chamber International World Congress Amsterdam, The Netherlands – Junior Chamber International Philippines

February 2017 People and Change Bootcamp: Behavioral Change Management and Organization Design for Performance – KPMG Singapore, City House Bldg., Robinson Rd., Singapore

September 2016 Risk Management Trainings: Risk Management, Ethics and Independence, Acting with Integrity, Sentinel, Information Protection Fundamental and Data Privacy - KPMG International Online Courses

October 2015 First Line Managers’ Program – Huawei Technologies, Phils. Ascott Hotel, BGC

November 2014 Infor: Talent Management: Certification for Global Human Resources 10 and Foundations – Infor Campus Online Training and Certification

April 2013 Train-the Trainers Program for HR – Learning & Development Department, HR Division, SM Supermalls, Mall of Asia Arena Annex Building, Mall of Asia Complex, Pasay City

March 2013 Management Development Program: Critical Thinking – American Management Academy (ITD Consulting) & SCMC (SM Supermalls)

September 2012 Delegate, People Management Association of the Philippines National Conference Cebu City – OVP-HR, SM Supermalls - SCMC

June 2012 Web Development Seminar – Information Technology Department - SM Prime Holdings, Inc.

May 2012 Microsoft Office & MS Project: Tips and Tricks – Microsoft Philippines & SM Prime Holdings, Inc.

February 2012 Management Development Program: Toolkit for Managerial Effectiveness – American Management Academy (ITD Consulting)

& SCMC (SM Supermalls)

August 2012 PMAP GMM Meeting “Compensation and Benefits Study: Are We Paid Enough?” – PMAP & Towers Watson

July 2011 SharePoint-Nintex Training – Provoke International & SM Prime Holdings, Inc.

September 2009 Kepner-Tregoe: Problem Solving & Decision Making Skills Workshop -- Manila Execon Group, Inc.

August 2008 Electronic Information Security (ELIS) Training -- Pilipinas Shell Petroleum Corporation

March 2008 Emergency Response Team Seminar -- Ford Global City – Global City Autosales, Inc.

October 2006 High Impact Selling Skills Workshop -- Crown Asia Sales Specialists, Inc. and AFV Consulting, Inc.


April 2005 – April 2006 “Early Retirement: A Study on the Experiences of Early Retirees from Selected Business Organizations in Metro Manila” (Thesis)


Knowledgeable in Microsoft Office programs, Infor Talent Management, Infor Learning Management Systems (Certpoint), Infor XM (Expense Management) PayCheck Information Systems and Web Portal, HR SharePoint-Nintex, Netsuite, Thomas International Assessment, Knowledge Advisor – Metrics that Matter; SiVa by Jobstreet; SAP HR (Shell People); Lotus Notes, IBM RAPID, etc.

Born on the 14th of December in 1985. Fluent in both English and Filipino; Bearer of Non-Professional driver’s license; Identifies oneself as results-oriented, vision-driven, creative, resourceful, quality-oriented, dynamic, intensely motivated, collaborative, genuine team player, articulate and pragmatic; Interests includes sketching, traveling, Geography, Arts and Architecture, Employee Relations, Politics, Youth Leadership and Social Development, and enjoys reading almanacs, atlases and magazines during free time.

Contact this candidate