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Social Media Customer Service

Qibla, Kuwait City, Kuwait
October 27, 2019

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Date of birth: ** August ***6 “33”

Nationality: Egyptian

Marital status: Single

Address: Al Farawaniya, Kuwait

Telephone number: +965-********



Earned BBA in just 4 years while working full-time – gaining hands-on experience, dedicated and tactful customer service representative with significant knowledge and experience solving problems and selling products


Customer Support Specialist I-SOUK FZ LL “ YALA-Go" June 2019 till now

Answering incoming calls from customers and prospects providing information and services.

Provide online assistance like chat support, WhatsApp, Social media etc.

Building rapport with customers to resolve service issues and queries.

Taking ownership of customer enquiries and responding to escalated customer issue in accordance with agreed procedures.

Communicating professionally and regularly with leadership and peers on status of accounts and escalations.

Ensure high levels of customer satisfaction in YALA-Go

Customer Service in Americana (Kuwait) May 2016 To 30 June2019

Answer incoming calls and respond to customer’s emails

Management and resolve customer complaints

Sell products and place customer orders in the computer system

Identify and escalate issues to supervisors

Provide product and service information to customers

Personal Banking Officer at Ahli United Bank Egypt Nov 2013 to May 2016

Help customers open and manage their bank accounts and finances

Advise clients on financial services and resolve issues

Reach out to prospective customers to sell our services

Accountant at Nasg elab for Engineering Consultancy (Saudi Arabia) May 2011to Dec 2013

Providing support to the Accounting Department.

Performing basic office tasks, such as filing, data entry, answering phones, processing the mail, etc.

Handling communications with clients and vendors via phone, email, and in-person.

Processing transactions, issuing checks, and updating ledgers, budgets, etc.

Preparing financial reports.

Assisting with audits, fact checks, and resolving discrepancies.

Purchases employee at Titan Resort & Aqua Park (Hurghada Feb 2010 to Apr 2011)

Collate purchase orders and purchase requisitions in order to order materials, goods and supplies.

Send them to the suppliers.

Review inventories and order as required.

Interact with the suppliers on a day to day basis.

Review deliveries against the orders.

Track the status of any orders

Accountant “Bookkeeper at Mohamed Hussein Office (Egypt) Mar 2007 to Mar 2009

Maintains records of financial transactions by establishing accounts posting transactions, ensure legal requirements compliance.

Maintains subsidiary accounts by verifying, allocating, and posting transactions.

Maintains historical records by filing documents.

Computer skills

Microsoft Office (Professional Excel User )

A professional user Banking System (Euronet, CMS, EMP TWCMS, Equation System).

SDM, Auto CAD, HTML, CSS, Photoshop.


Arabic: Mother tongue.

English: Advanced .


BBA, Bachelor of Business Administration – April 2009 – grade is good.

Communication Skills

Very good at communicating with colleagues and clients.

Personnel Management

Self-confident, organized, active, ambitious and dynamic.


Football, bodybuilding, films, MLM literature, photography

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