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Manager Customer Service

Location:
Littleton, CO
Salary:
45,000.00
Posted:
October 27, 2019

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Resume:

EMPLOYMENT HISTORY AND JOB QUALIFICATIONS

DISH TECHNOLOGIES CORPORATION (Englewood, CO) 1999-2018

Senior Engineering Technician

** ***** ** ****** *** top box software testing experience, including in-depth, Agile methodologies, SAfe, test plan development, requirements analysis, test case design, test execution practices, defect detection, logging and tracking, with the majority of that experience tied to testing backend systems and UI interface.

Skilled in testing Dynamic Ad Insertion (DAI) for video on demand (VOD) as well as Apps testing on external products e.g. (Alexa and PlayStation).

Three years’ experience using Jira and ALM to analyze data to plan next phase testing insuring that appropriate data conditions exist to justify that additional software testing is required.

Skilled in diagnosing and solving complex problems and providing detailed technical analysis

Ability and motivation to contribute to efforts to meet a common goal.

Experience as part of cross-functional, diverse, and virtual team

Familiarity with SharePoint content management and basic administration

Familiarity with development team collaboration and code management.

Ability to establish relationships across the organization in order to gain understanding of enterprise wide initiative

Exceptional communication skills, both verbally and written

High energy level and strong work ethic and ability to work in a dynamic environment.

Strong problem-solving skills

Led a team of software testers for manual testing purposes.

Experience with enterprise data governance or management

Scripted using Automation Test Services (ATMS) and wrote manual test procedures.

Developed an Inventory Management System for the test department using the Catena platform.

Provided reporting and supplemental materials for employee performance appraisals.

Committed to continuous learning and professional development

CHARLES SCHWAB & CO, INC. (Denver, CO) 1994-1999

Associate Broker, Denver Call Center

Front line representative servicing client accounts answering questions regarding their accounts and making trade confirmation inquiries.

Due to proven customer service excellence, selected to be on the Tax Team fielding questions related to IRA’s and tax related issues during tax season.

For 1999, was ranked in the top 10% of all company call center representatives, bringing in customer assets valued at over $36 Million.

EDUCATION

BS, Business Management with emphasis in Global Business Management, University of Phoenix (2015)

Associates of Business Management, Axia College at University of Phoenix (2011)

Certificate, ISTQB Test Engineering Foundation Level, Certification 14-CTFL-01888-USA

Certificate, SAFe for Teams (Scaled Agile Framework)

SKILL & TECHNOLOGY PROFILE

Microsoft Office

MS SharePoint

MS Project Manager

MS Project Management

ALM

Priority Management

Automated Data Inserter’s

MUXtreme and MUL Simulator

Modulators

RG6 Cabling for Signal Distribution

Dish testing for LNBF’s

Switches

Diseque Switches

Behavioral Interviewing

Safe/Agile Methodologies

Jira for reporting issues and follow-up.

Writing Performance Appraisals



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