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Front Office Manager

Rawdat Al Khail, Qatar
October 26, 2019

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Md Hashibur Rahman Khan

Doha, Qatar.

Contact: +974-********



To build up a competitive and challenging career in the International Tourism and Hospitality industry.


I’m very much interested to work in your organization as an “Administration Officer” where i can show my performance, responsibility, sincerity and can prove my skill as well as honesty through serving the organization. I am self –motivated, independent and like to face challenge and work under pressure.

Educational Qualifications: Year

BATHM- Bachelor of Arts in Tourism and Hospitality Management. 2009-13

IUBAT: International University of Business, Agriculture and Technology.

Major courses: Front Office Operation, House Keeping Management, Restaurant Management, Food and Beverage, Culinary, Food Hygiene and Nutrition, Business and Hospitality Law, Hospitality Marketing Management.

Higher Secondary Certificate (H.S.C) 2008

Group : Business Studies

Institute : Dhaka Commerce College.

Secondary School Certificate (S.S.C) 2006

Group : Business Studies

Institute : B A F Shaheen College Kurmitola Dhaka

Professional Experiences:

Acting Front Office In-Charge

Retaj Residence Al Corniche

(Retaj Hotels & Hospitality)

Qatar, Doha

February 11, 2014– Till date

Current Job Responsibility:

1.Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information

2.Prepare daily report through OPERA e.g. History and forecast, arrival, departure, sondos, revenue report among our 4 properties, OTA booking report and takes necessary step after the morning management briefing.

3.Check the petty cash float at the start and end of the shift.

4.Check the discrepancies reports from the Housekeeping Manager and notify him/her of any discrepancies. Ensure DND rooms are checked & turn down service.

5.Monitor all reservations in order to ensure that the availability each day is correct with attention to key accounts. To keep the daily Log Book up to date.

6.Prepare lists of arrivals and departures preferences, groups and VIPs room allocations.

7.Check that the CID system is updated promptly besides City ledger, daily POS transaction accurately.

8.Maintain online rate update with concern of manager as requires and try to collect the online price of property that helps to make a competitive price at the market through online by achieving maximum revenue.

9.Following up on unsettled bills and Follow up on extension of stay and billing arrangements.

10.Ensure credit limit, arrival and departure clearance checks are carried out on every shift.

11.To handle the guest mail, take telephone messages, and ensure that all mail and telephone messages are distributed promptly.

12.Ensure shift checklist are filled on every shift, checked and filed accordingly.

13.Ensure that all documentation is up to date and filled accordingly (Duty Logs, Incident Report etc.)

14.Supervise and perform check-in and check-out for all individuals and groups.

15.Ensure that the services offered and the provisions provided to the guests are up to the property’s standard.

16.Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

17.Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately

18.Maximize sales revenues through up-selling and marketing program

Sr.Guest Relation Officer

Six Seasons Hotel

Bangladesh, Dhaka

October 1, 2013– December 31, 2013

Shift Leader, Front Office

Ascott The Residence

Bangladesh, Dhaka

March 1, 2012– September 25, 2013

Front Office Executive

Laurel Hotels Ltd.

Bangladesh, Dhaka

November 2010 – February 25, 2012.

Professional Achievements:

Promoted to the Guest Service Agent certification in July01, 2015.

Best Employee of the month July in 2015.

Best Employee of the month July in 2016.

Nominated employee of the month several times from 2015 till 2016.

Appreciation letter from Management for the outstanding service to guest.

Extracurricular Experiences: Year

Joint Secretary in Rotaract Club of Dhaka Commerce Collage 2011-12

Executive member in IUBAT Gold 2010- 12

Executive Member in Rotaract Club of Dhaka Commerce College 2007-16


Retaj Hotels & Hospitality Induction Certificate in 2014.

Fire service and Civil Defense under Ministry of Bangladesh in 2014

Participation on PESET(President Elect & Secretary Select Training Program) for the District program of Rotary international. Bangladesh-3280 at “Bangabandu International Conference Centre”

Computer Skill:

Operating System: Windows 7, XP, Vista (Microsoft Word, Excel, PowerPoint)

Hotel Software: Opera Xpress, GIT (Malaysian), Ezee (Indian), NICE(Bangladeshi)

Having better knowledge on Internet Browsing & E-mail Handling.

Qatar ID Card Details:

ID No: 291********

Expiry: 10/02/2020

Personal Information:

Father's Name : M. A. Kashem Khan

Mother's Name : Hosneara Begum

Date of Birth : 23th May 1991

Permanent Address : Hazimarket, South Namapara. House-66/3

Dhaka Cantonment.Dhaka-1206.

Nationality : Bangladeshi (By birth)

Sex : Male

Marital Status : Married

Religion : Islam.

Height : 5 Feet 8 inch

Blood Group : A Language : English, Bangla, Arabic, Hindi.


Prof. Dr. M Alimullah Miyan Mr. Ahmed Khorshed

Vice-Chancellor General Manager

IUBAT, Bangladesh Retaj Hotels & Hospitality

Email: Email:

Cell: +88-018******** Cell: +974-****-**-**

Hashibur Rahman Khan

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