Full Name: Svetlana Sholokhova
Date of Birth: February 09, 1987
Current Country of Residence: Qatar
Marital Status: Single
Educational / Certifications
•ECOMOMY AND TRADE INTERNATIONAL UNIVERSITY OF UKRAINE, Donetsk city, 2005 -2010, Diploma, Specialist in Finance
•Certificate of completion English Language Dynamics Course English as a Second language” in Michael Gott International School, KIEV 04-02-2016
•Certificate of completion Polish Language Course “Level A1” in Poland Club, KIEV 24-03-2016
•MS Word, MS Excel, MS Outlook, PowerPoint, Advanced user
•Ukrainian: Native Language.
•English: Fluent (written and spoken).
•Russian: Fluent (written and spoken).
•Turkish Fluent (written and spoken).
MAJID AL FUTTAIM FASHION LLC.
ALLSAINTS, ABERCROMBIE & FITCH, HOLLISTER 2019 – till now
Interacts with customers to ensure they have an outstanding experience.
Anticipate store needs, reads body language and picks up on cues to help customers.
Keeps up-to-date on merchandise choices and uses suggestive selling/outfitting skills to share this knowledge with customers.
Maintains and updates visual and presentation standards throughout the store by completing and styling all table layers and forms and faceout changes according to USR report, program and visual guidelines.
Clean, organize and maintain store.
Audit for size availability, fills store efficiently and quickly, and ensures assigned zones are standardized and merchandise is steams and stacked neatly for east of shopping.
Develop good working relationships with others.
Keep managers informed of customer merchandise and business flow issues.
“LE MACARON PARIS” FRENCH SWEETS SHOP
DOHA FESTIVAL MALL 2016 - 2019/ Doha, Qatar
Promote products and services to customers and negotiate contracts with the aim of maximizing profits
Organizing sales visits
Demonstrating and presenting products
Establishing new business
Maintaining accurate records and data base of the clients
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
EDGE GRAVITY 2014 - 2016/ Kiev, Ukraine
General office management – organize office operations and procedures (e.g. receipt and diarizing of documents, reporting on expenses on behalf of employees in internal tool)
Dealing with correspondence, emails, queries
Preparing letters, presentations and reports
Arranging appointments, booking meetings rooms and conference facilities
Liaising with staff and managing contractual agreements with suppliers
Provide general support to visitors
Maintain office supplies and upkeep (stationary, snacks, water, etc)
Manage relationship with vendors and landlord, ensuring that the office is in proper working order
Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved
Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office
Partner with HR to maintain office policies as necessary
Participate actively in the planning and execution of company events
Coordinate schedules, appointments and booking
Provide active feedback about how to improve internal processes
PAREXEL COMPANY 2013 - 2014/ Kiev, Ukraine
RECEPTIONIST / SECRETARY
Answer and Transfer of calls, screening calls and take messages
General administrative functions (filing, printing, copying, faxing, laminating)
Greet visitors (clients/vendors) with a professional and positive attitude and in line with the security procedures
Coordination of transportation/taxi arrangement for Paraxel visitors, volunteers and external visitors
Coordinate travel requests, hotel reservations, vehicle bookings with contracting travel agency
Coordinate/distribute hospitality requests for internal /external meetings
Process incoming and outgoing mail, faxes and packages
Coordinate courier express service
Administration of helpdesk requests
Raising/administration of purchase orders
Administration of Company vehicles
Coordination with archiving company
COMMERCIAL BANK “PRIVATE BANK”
(PUBLIC JOINT - STOCK COMPANY) 2011 - 2013/ Kiev, Ukraine
Effectively assess credit risk and client viability
Analyzing financial statements and cash flow of customers
Provide customer service support and professional financial guidance
Prepare written credit-approvals and denials
Consult and negotiate with clients regarding financial transactions, payment terms, credit limits
Review credit applications and perform credit checks
Understanding of business, economic and bank risks
Keep abreast of financial news and trends
Practice due diligence
PRIVAT EMPLOYER GLEBOVA T.V.” 2010 – 2011 / Kiev, Ukraine
Control after sales of product on the places of retailment
Communication between retail and wholesale trades
Signing of contracts for trading in the places of retail
Creation and control after advertisement
Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
Ensures availability of merchandise and services by approving contracts, maintaining inventories
Maintains operations by initiating, coordinating, and enforcing program, operational and personnel policies and procedures
Contributes to team effort by accomplishing related results s as needed
Special skills / Talents
communicate well with a wide range of personalities
good customer service experience
good team player
operating well with office equipment (fax, copier, mail, etc)
good analytic and assessment skills
planning and organization