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Customer Service Training

Location:
Pasay, NCR, Philippines
Posted:
October 26, 2019

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Resume:

Arneil B. Jayagan

Unit **** SMDC Green Residences

**** **** ******, ****** **** Manila

Cellphone: 093********

E-mail: adaolh@r.postjobfree.com

Professional Summary

Highly energetic and personable B with a superb customer service record and aptitude for training new staff. Adept at handling every type of customer with grace charm and professionalism. High expertise in international beers and signature and specialty cocktails.

Core Qualifications

●Significant beverage service experience

●Exceptional knowledge of beverage and food service standards

●Outstanding familiarity with wine beer and cocktail lists

●Superior proficiency in various wine brands and quality

●Strong familiarity with public health standards

●Excellent cash register operation skills

●Sound skills at prompt food and beverage table delivery

●High skills at soda dispenser and glass washer system operation

●Good skills in promoting drinks to customers

Experience

Barserver/Bartender 7/22/07 - 12/11/11

Norwegian Cruise Line Miami, FL., USA

●Greeted and served all customers courteously and efficiently.

●Provided new servers with on-the-job training.

●Handed loud or difficult customers discreetly and smoothly.

●Ensured timely delivery of bar foods and beverages.

●Ensured good customer service to maximize repeat business

Bartender 04/01/02 – 07/24/03

Water Front Insular Hotel Davao, Philippines

●Attended to all customer needs and requests promptly and courteously.

●Followed all establishment hygiene practices.

●Kept bar workspace clean and organized at all times.

●Recommended special drinks and menu items to customers.

●Contributed to hotel promotional events and activities.

●Oversaw and provided on-the-job training to new servers

Education

●High School 1995-1999

Sta. Ana National High School Davao City

●Bachelor of Science in Fine Art Major in Interior Design 2001-2002

University of Bohol

Certifications

Norwegian Cruise Line Trainings:-

●Food and Beverage Skills Certification Program – 10. 13 to 14, 2002

●Pre-Employment Certificate Course – 9.20.05

●Crew Safety and Security Awareness Training – 3.14.06 & 6.5.09

●Crowd Management Training – 3.9.06

●Public Health Training - 5.16.06

●Drugs and Narcotics Awareness Training – 3.12.06

●Illegal Drugs Lecture – 6.24.09

●Basic First Aid Refresher Training – 3.14.09

●Marine Evacuation Training – 10.25.10

●Respecting Others Training (NCL) – 4.7.11

●First Aid Refresher with CPR and AED Training – 9.25.12

●First Aid Training with CPR and AED – 6.8.15

Awards

●S.T.Y.L.E. Award for Outstanding Guest Service – 10.20.11

●S.T.Y.L.E. Award for You Look Like A Star – 05.07

Documents

●Passport – P2114459A (valid until 03/02/22)

●Seaman’s Book –

●US Visa – K6042438 (valid until 05/21/20)



Contact this candidate