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Office Assistant Customer Service

Location:
Manchester Center, VT
Salary:
17.00
Posted:
October 25, 2019

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Resume:

Lorie Wall

** ******* **

East Hartford, Ct ***** 860-***-****

adaoi6@r.postjobfree.com

Administrative Support Professional

Lorie is experienced with providing various forms of administrative support and has worked with multiple systems / programs including MS Word and Excel. She has prior Insurance Industry experience from her time / maintaining accurate work. Communication skills.

Summary:

Experienced office support and administrative professional with excellent clerical skills. Ability to work independently and within a team setting. Knowledge of operating a multi-line phone system including proper telephone usage. Knowledge of office procedures and filing.

Technical Skills:

Data Entry, Customer Service, Claims Processor, Staff Training, Installation Support, MS Word, Customer Assistance Switchboard, Reception, Scan, Problem Solving, ICD-9 CPT Medical Billing, CMS 1500 Form, Peachtree, IDX WEB: Nextgen, Train in the EPIC System, PeopleSoft management system.

Professional Experience

J-Morrissey, Pro Health Reception- Human Resources Associate July/2019 to Aug/2019

Model the Customer service orientation of the Human Resource Department to multiple internal and external customers through professional. Responsive actions in a face-paced, high volume and dynamic environment…Owns customer requests and inquires. Understands, screens, researches and provides answers to customer questions and, where necessary, refers customer to appropriate resource. Appreciates and responds to customer’s sense of urgency. Initiated follow up and verifies that appropriate action has been taken in a timely manner, Performs team administrative and clerical duties. Activities will include receptionist duties, personnel file maintenance, filing, special projects.

J-Morrissey, Hartford Health care April/2019 to June/2019

Reception for incoming patient, Check in and arrive look over there Demographic information announce patients, Schedules patient appointment for Doctor Office, Collection Co- payment thru charge card as well as cash, Discharge patient, Check of the Insurance verification.

Companion & Homemakers, Inc. April 2018 to May/2019

Companion Services this in-home service. Duties include: Assist with phone calls and correspondence, Provide recreational activities and friendly conversation, Assist with errands and supervise activities as directed, such as taking medication, dressing, etc., Provide transportation of client to physician, recreation, activities, etc.1, Meal preparation, planning and shopping, light housekeeping, laundry, Homemaker Services Duties include those of companion plus: Laundry, Vacuuming, Dusting, Changing linens, Washing dishes, Washing floors, Can provide transportation of client to physician, shopping, visits, etc.1Personal Care Services. Duties include those for Companion and Homemaker, plus: Bathing, Dressing, Feeding, Bathroom assistance, Incontinence care can provide transportation to appointments, shopping.1

J-Morrissey, UConn Health, Farmington, Ct Sept 2017- April 2018

Medical Front Desk Radiology Department Clerk Front desk, phone, Scheduling, Chart Maintenance in library, Scan Patient information into the system, created the information on Disked pertaining to the information that from Doctor record from the Radiology, Putting information from disk into the chart from the Doctor disk into the patient profile.

Pharmacy- Clinical Office Assistant – Scan medical information into the system attachment of the Electric Device to In and Out of No Pm or PM, Tms Records and Modified Report to the Device and Scan Microscope Maintenance sheet into Medical Folder then copy and paste Asset Description into field and attachment of the work order to excel sheet pivot table then print.

Anticoagulation-Clinical Office Assistant- Check in and arrive look over there Demographic information announce patients, Prep Work of Voucher Sticker use IDX for Modifier then Nextgen look up for Dr. Name, Code, Yearly Visit with Collaborating MD, Retrieve Past Due list for Anticoagulation Schedule appointment in the IDX from the Daily past due INR list, Email, File, Export, Check for the 3 calls for Dr. Appointment then 1st letter reminder 2nd letter Final Reminder 3rd Doctor and patient Discharge letter from Anticoagulation.

Out Patient Department Clinic Office Assistant

Reception for incoming patient, Schedules patient appointment for Radiology, OBGYN, Collection Co- payment Discharge patient.

Waste Management Client Set-up Maintenance Aug 2016 – May 2017

Validated services via vendor invoice vendor calls and data exhibits, Prepared client/location service levels and entered into acorn for new client launches projects.

Set up One Off "Open Top requests via web portal, while obtaining prices from trash hauling vendors, perform set-up specifications in Acorn.

Followed up with vendors and locations to confirm schedule and actual delivery completion specifications in Acorn.

Followed up with vendors and locations to confirm schedule and actual delivery completion Execute "One Off' and billing issues via ACORN issue queue.

Accessed, resolved or escalated accordingly service request changes (same as Open Top requests tasks) Received vendor service,

Scan Optics Jan 2016 – Jul 2016

Responsible for document Indexing

Performed data entry at a high level of productivity and accuracy.

Utilized system functions to perform data look-up and validation

High volume sorting, analyzing, indexing, of insurance, legal and financial documents

Identified, classified, and sorted documents electronically

Millennium General Staffing – Novitex Customer Service Apr 2015 – Aug 2015

Responsible for document Indexing: Perform data entry at a high level of productivity and accuracy.

Utilized system functions to perform data look-up and validation

High volume sorting, analyzing, indexing, of insurance, legal and financial documents

Identified, classified, and sorted documents electronically, Updated computer records on multiple local databases

Located, retrieved, maintained, organized and assisted users, Retrieved and archived documents.

Lance Soft, Aetna Hartford, CT HED/S Call Center Representative Mar 2012 – Mar 2015

High volume of inbound phone calls, making outbound calls, processing returned mail, internet research, maintain database by entering and updating provider information. AIS Customer Assistance Switchboard

Answered incoming calls, entered data into system to find the member number. Transferred calls to the correct department and other offices of Aetna.

Volt, Inc., at MN United Health Group, Hartford, CT Customer Service/Collections Nov 2011 – Jan 2011

Processed FSA/HSA Collecting information from Excel spread sheets and input data into Ordit or Salesforce.

Education & Certifications:

Branford Hall Career Institute Windsor, CT - Health Claims Specialist Certificate, Meditech, First Aid & CPR Course Certification June/08 to Sept/10 Externship Completed, Burnside Medical Center, East Hartford, CT; Bright Side Denture Office, East Hartford, CT Manchester Community College, Microsoft Word and Excel Certificate, Manchester, CT



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