Project Manager/Program Manager – Sr. Network Administrator/Architect

Agile Project Management Information Technology (IT) Expert Continuous Process Improvement

Scrum Fundamentals Certified IT professional with expertise in all facets of IT Project and Program Management, network administration and IT Management specializing in emerging technologies, including video network design, planning, and budgeting, technical requirements analysis, and program controllership within high-profile and multinational corporations. Skilled in collaborating with all members of an organization to achieve business and financial objectives; adept at delivering complex, technical information in an easy-to-understand manner. Instrumental in streamlining and improving processes, enhancing software adoption and utilization, and implementing technology solutions.

●Agile Methodology

●Issue Resolution & Troubleshooting

●Cloud-Based Computing Expertise

●Scrum Fundamentals Certified

●Strategic Planning & Analysis

●IT Video Infrastructure and Management

●TCS MasterCraft Scrum Master User Certified

●Evaluated, implemented SAAS Solutions

●Servant Leadership, Mentoring, Coaching

●Program Management, Business Analytics

●Management of multiple projects

●Windows servers, Office 365

●Software Updates & Maintenance

●Collaboration Technologies

●ServiceNow

EDUCATION & CREDENTIALS

Bachelor’s Degree in History, Spanish, Psychology, Regis University

Associate’s Degree in Philosophy, St. Gregory University

TCS MasterCraft Scrum Manager Certified Scrum Fundamentals Certified Agile Bootcamp Agile Practitioner Six Sigma Green Belt Project Management Professional (PMP) Certification in process Certified Technology Specialist – InfoComm International Certified Microsoft Professional Cisco CCNA Certification

PROFESSIONAL EXPERIENCE

Tata Consultancy Services, LLC, (TCS) Boise, ID 2016 – Present

Project Manager/Solutions Architect

Own and deliver enterprise-wide video projects and programs.

Serve as primary escalation point for project team members.

Direct accountability for multiple concurrent projects including achievement of critical project milestones, measurement of end-user satisfaction, and budget management.

Define quality metrics and implement measurements to determine project/program effectiveness, efficiency and measure the overall quality or impact of the project/program

Serves as SCRUM Master for daily team stand ups in Agile environment; accurately prioritizes between 15 and

20 initiatives per day impacting key company initiatives including Maintenance planning, escalation model, and ongoing support for over 4000 rooms in 200 plus sites.

Manage Agile projects encompassing multiple disciplines and teams including maintenance contract integration, new server implementation, finance and proposed new construction and decommissioning projects.

Overall savings of over $5 M over a two-year period.

Delivers, executes, and serves as subject matter expert (SME) for high-level design and technical solutions, including international ServiceNow platform; builds proof of value (POV) solutions in demo instances throughout the Transition to Support process.

Delivered overhaul of video networking systems, processes, and equipment across all client locations, impacting over 100 rooms and 2500 users. Improved the stability of the video network by decreasing down time by 75%.

Liaison with vendors, including iVCi, reviewed bids and implementation proposals, negotiated maintenance contracts, ensuring unity and organizational compliance across all departments/international locations as part of overall projects managed.

Baker Hughes, Houston, TX, Claremore, OK 2015 – 2016

Project Manager/Unified Collaboration Engineer

Creates and delivers presentations to all levels of the organization regarding project timing, cost, risks and quality (scope and performance)

Project Managed implementation, decommissioning, configuration and coordination resources for over 300 telepresence conference rooms incorporating audio, video, codec, and connectivity for business systems such as Skype for Business across the globe.

Document, list and communicate best practices on project management

Monitor and confirm organizational adherence to policies, procedures, regulations and standard work

Liaison with over 20 vendors including Whitlock, SKC and Ford; reviewed bids and implementation proposals, ensuring unity and organizational compliance across all departments/locations.

Delivered exceptional Tier III technical support and program management for over 2000 end-users across the globe; specialized in the resolution of complex technical issues including connectivity, bandwidth, technical support and conflict resolution.

Ford Audio-Video Systems, LLC, Tulsa, OK 2013 – 2015

Video Pre-Sales Engineer/Project Manager

Partnered with clients, engineering department, and sales teams to ensure efficient, effective, and sustainable design of video telepresence conferencing systems including Polycom, Cisco, and LifeSize. Projects ranged from $50K to $2.5M

Project Managed installation of professional sound systems such as Harmon, Kramer, and EV along with video components including Planar, Samsung, and Christie in approximately 20 businesses, educational facilities, government agencies, performing arts centers, and sporting venues across the Midwest.

ConocoPhillips (Primary Services, LLC), Bartlesville, OK 2012 – 2013

Project Manager, IT Systems Engineer, Telepresence

Demonstrated ability to interact effectively in cross-functional teams

Project Managed installation and implementation of Adobe Connect to replace WebEx as collaboration tool for ConocoPhillips.

Delivered technical assistance and troubleshooting for multiple Polycom, Cisco (Tandberg), and Cisco Unified Communications Manager (CUCM) endpoints including multipoint servers, Adobe Connect servers, and audio-conferencing servers spanning the globe across 200 sites and 2000 endpoints.

Engineered efficient room designs and maintained nearly 100% uptime of all information technology (IT) systems.

** Additional Experience: VARIOUS EDUCATIONAL INSTITUTIONS, Oklahoma & Texas (2005 – 2011) Science, Technology, Engineering, and Math (STEM) Certified Teacher - Developed curriculum for and taught multiple adult education/college courses with Career Point College. Taught Spanish, Math, Science, and Social Studies; achieved over 20% commended status for students on math and science TAKS tests.

Arroyo, LLC, Tulsa, OK 1997 - 2013

IT Consultant/Contractor/TekSystems

Visionality, Designs That Compute, Richardson, TX/Tulsa, OK 2004 – 2005

Project Manager/Telepresence Systems Engineer, Post-Sales Support Engineer

VCCR Inc., Livonia, MI/Tulsa, OK 2000 – 2004

Project Manager/Telepresence Systems Engineer and Network Administrator

Clover Technologies Inc., Wixom, MI/Tulsa, OK 1997 – 2000

Strategic Sales Engineer, Pre-Sales, Telepresence Systems Engineer

Contact this candidate