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Customer Service Sales

Easley, SC
October 25, 2019

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Professional Summary

Astute Business Owner with 25 years of experience in operations management, competitive analysis and financial management. Demonstrated success in Salon Business and Tanning Industry. Talented in capitalizing on new trends and technologies to boost business initiatives and reach sales objectives. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 25 years of experience. Highly effective and comfortable working with people at all levels in organization. Forward-thinking senior executive with proven record of accomplishment in Tanning Industry. Driven and ambitious change manager dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Focused on profit maximization through multifaced business approaches. Innovative Management Specialist dedicated to boosting all areas of operations and business administration. Driven leader with proven track record of enhancing operations by conducting in-depth analyses and implementing changes yielding impactful results. Talented at developing strategies and communications to help businesses reach and engage target audiences.

Work History



04/1994 - 10/2018


101 HUNTINGTON RD., Easley, SC




Greenville Technical College

Greenville, SC


Pickens High School

Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.

Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.

Established, optimized and enforced business policies to maintain consistency and high-quality standards across Salon operations.

Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development.

Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.

● Business Administration

● Client service

● Budgeting

● Financial management

● Business planning

● Staff management

● Business development

● Contract Management

● Operations management

● Project management

● Verbal and written communication

● Effective leader

● Customer service

● Conflict resolution

● Inventory management

● Budget development

● Client account management

● Human resources management

● Staff training/development

● Delegation

● Employee scheduling

● Scheduling

● Employee reviews

The Greater Easley Chamber Of Commerce - Administrative Assistant Easley, SC

02/1996 - 12/1997

Pickens, SC

High School Diploma

Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.

Created and monitored Salon promotional approaches to increase sales and profit levels.

● Founded and managed Salon business.

Created and monitored Salon promotional approaches to increase sales and profit levels.

Enhanced operational efficiency and productivity by managing budgets and accounts.

● Directed successful turnaround.

Developed improved records management systems for leases and contracts to improve timeliness of renewals.

Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.

● Reconciled daily sales, returns and financial reports.

● Consulted with customers to assess needs.

Maintained up-to-date administrative records to monitor operational conditions.

● Managed employees by supervising daily tasks.

Applied human resources expertise to optimize hiring, training and performance.

Monitored Salon market conditions to set accurate product pricing and take advantage of emerging trends.

Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.

Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.

Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.

Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.

Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.

Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

● Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Supported Chamber President through personal document management, calendar organization and collateral preparation for meetings.

Handed client correspondence and tracked records to foster office efficiency.

Participated in Board meetings, transcribed meeting minutes and tracked project statuses.

Prepared meeting minutes and edited subcontractor proposals, project punchlist, transmittals and memorandums for organizational support.

Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.

Drafted professional business memos, letters and marketing copy to support business objectives and growth.

Efficiently coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.

Created detailed expense reports and requests for capital expenditures.

● Scheduled office meetings and client appointments.

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