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Office administrator

South Africa
October 28, 2019

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Nicolene Pretorius

Personal Details:

Surname: Pretorius

First Names: Nicolene

Identity number: 880**********

Residential Address: Amandel Street, Greenhills

Contact Details: Cell No : 061-***-****


Marital Status: Divorced

Dependents: 3

Nationality: South African

Gender: Female

Religion: Christian

Criminal Record: None

Health: Excellent

Home Language Afrikaans, Read, write and speak

English, Read, write and speak

Educational Qualifications

Last School Attended: Hoerskool Carletonville

Highest Grade Passed: Grade 11 (2005)

Other Courses

Microsoft Outlook

Microsoft Word

Microsoft Excel


Mahindra Global software

Peugeot Service Box

Employment History Temping position

Company SAB Brewery Brits

Duration June 2008 – October 2010

Job title Data Capturer / Administrator

Main Duties Provide both clerical and administrative support to department heads. Ordering, maintaining stationery and equipment supplies. Filing all documents and computer-based information. Data capturing and office administration.

Reason for leaving: Contract expired

Company Alan Dick Africa (Pty) Ltd

Duration November 2010 – March 2011

Job title Receptionist

Main Duties

Receive, direct and relay telephone messages and fax messages. Develop and maintain a current and accurate filing system. Assist in the planning and preparation of meetings, conferences and conference telephone calls. Maintain an adequate inventory public and customers. Monitoring of staff movement in and out of the organisation general administrative and clerical support. Maintain appointment diary and schedule appointments.

Arrange travel through internal or outside agents. Greet, assist and direct visitors and the general public. Provide administrative services for the Executive Director. Update and supervise delegated tasks to ensure progress to deadlines.

Reason for leaving: Contract expired.

Company Business Images (Pty) Ltd

Duratio October 2012 – February 2013

Job title Internal Sales

Main Duties

Sales of Stationery and different products. Preparing and sending Quotations.

Loading all relevant information on systems Orders and credit application forms. Cold

canvasing and marketing our products. Efficient and friendly client liaison.

Reason for leaving: Contract expired.

Company Appropriate Process Technology

Duration 1 April 2013- 30April 2013

Job title Reception

Main Duties

Answering all incoming calls and various other administrative tasks assigned to me.

Reason for leaving Contract expired


Company Copystar (Pty) Ltd

Duration May 2013 - February 2014

Job title Personal Assistant to Sales Manager

Main Duties

Canvassing new Clients and assisting existing clients. Making appointment with the manager

for prospective sales. Keeping Diary of Sales Manager. Assisting Clients with queries and

problems. Drafting of new Sales and service contracts. Typing of minutes and arranging of


Reason for leaving Accepted a position at GDP Basson’s Investments (Pty) Ltd

Company GDP Basson’s Investments (Pty) Ltd

Duration February 2014- February 2015

Job title Senior Service Advisor / Trainee / CSI / Administrator / Supervisor

Main Duties

Booking of vehicles by telephone and over the counter. Pre-printing of job cards. Receiving

and checking in of vehicles with customers. Updating customer information. Updating

vehicle information. Updating work requested. Workshop loading when manager on leave.

Monitoring workflow of vehicles in the workshop. Estimate work to be done

To customer/service on a maintenance plan. Authorization of parts needed in other

departments and or workshop. Follow up on parts and work flow. Updating customers

costing of labor and consumables. Invoice of job cards on work completed. Reporting on

work carried out. Speeding up the progress at the wash bay. Contacting customers when

vehicles are ready for collection. Reading and explaining work carried out to customer.

Handing over vehicle to customer after walk around. Handling workshop complaints with

manager. Handling difficult customers with manager. Handling workshop comebacks with

manager. Checking vehicle history. Receiving cash receipts. Filling job cards when done.

Liaising with Service and maintenance groups

Instructor Trained all new Service advisors. Attend to all training from


Supervisor Monitoring workflow of Service, parts departments and the workshop.

Extended Warranties Motorite, Liquid Capital, AMP, AMH Financial Services, Motorway, First Auto, Standard Bank Fleet, MFC, Absa Fleet, Imperial, Moto Mend, Hollard, Westbank.

Reason for leaving Retrenched Feb 2015.

Company Rand West Brake and Clutch

Duration 2016 -2018

Position Front Desk Service Advisor

Main Duties

Customer focused role handling enquiries over the telephone and directly with clients. Arranging appraisals, training staff and meeting service targets.

Reason for leaving Resigned

Company VDS Autobody

Duration July 2019- current

Job title Data Capturer / Office Administrator

Main Duties

Capturing all customers details as well as all the job that needs to be done on their vehicles.

Capturing all extra additional’s asked from assessors on the customers vehicles.

Filling / Credit notes – RFC all parts that is wrong or not needed.

Capturing all Insurances details of work VDS has done.

Answering all incoming calls when reception is busy.

Handling Enquiries

Provide both clerical and administrative support to department heads

Reason to leave To be discussed in interview

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