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Warehouse/Freight Ops Supervisor

Location:
Overland Park, KS
Salary:
72k
Posted:
October 28, 2019

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Resume:

Nicole T. Vander Linden

adao5n@r.postjobfree.com / Ph: 562-***-****

Professional Experience

Freight Operation Supervisor January 2019 - July 2019

XPO Logistics Kansas City, KS

•Supervise staff during various inbound, city and/or outbound freight operations

•Ensure production goals are met by managing tonnage, payroll and other administrative functions

•Plan hourly employee schedules to meet daily operations goals

•Enforce all company, FMCSR, OSHA and DOT policies, rules, regulations and laws

•Coached, trained and developed employees in a manner consistent with company policies

•Act as a champion of the company values, demonstrating them and holding the team to the same high standards

Warehouse/CS Supervisor June 2016 – June 2018

Wagner Logistics Edgerton, KS

•Supervise and coordinate unloading of inbound shipments, orderly stacking of product, and the picking and staging of outbound shipments, while maintaining a high level of accuracy and productivity.

•Oversee the verification of inbound/outbound paperwork with drivers, ensuring that all shipments are counted accurately and inspected for damage.

•Maintain a complete understanding of customer service requirements and communicate standards to all personnel.

•Ensure the efficient and safe operation of all material handling equipment. Place unsafe equipment out of service and arrange for the necessary repairs.

•Establish work schedules for assigned personnel.

•Maintain a proficient knowledge of the warehouse management system.

•Ensure the optimal utilization of space through warehouse consolidation.

•Ensure the integrity of the inventory and assist in conducting physical inventories.

•Ensure strict compliance with the security policies and procedures necessary to protect the wellbeing of employees, customers and visitors along with protecting the security of inventory, company equipment and property.

•Promote safe working habits and enforce the company safety rules and policies. Conduct periodic safety meetings.

•Direct the operations of the warehouse to achieve prescribed productivity objectives.

•Acted as a liaison between employees and top management. Interact with the warehouse management, customers and vendors.

•Manage all office personnel as well as all office duties.

Customer Service Specialist September 2015 – June 2016

Wagner Logistics Edgerton, KS

•Provide excellent customer service

•Responsible for inbound and outbound calls

•Process and enter purchase orders

•Maintain daily shipping schedules

•Manage picking tickets, packing slips, and commercial invoices

•Schedule trucks for pickup and delivery

•Prepare monthly invoicing

•Train customer service representatives

•Provide excellent customer service

•Responsible for inbound and outbound calls

•Scheduled technicians for client repairs

•Coordinate technician dispatch

•Train employees

•Assisted manager with daily duties

•Provide nightly reports of calls and schedules

Customer Service Specialist/Dispatcher March 2014 – October 2014

Service Experts Overland Park, KS

•Provide excellent customer service

•Responsible for inbound/outbound calls

•Scheduled technicians for client repairs

•Coordinate technician dispatch

•Train employee’s

•Assist Manager with daily duties

•Provide nightly reports of calls and appointment log

Sales Support Coordinator February 2011 – November 2013

Industrial Dynamics Torrance, CA

•Provided quality customer service to international subsidiaries

•Process and enter purchase orders

•Maintain daily shipping schedules

•Manage picking tickets, packing slips, and commercial invoices

•Schedule trucks for pickup and delivery

•Prepare monthly invoicing

•Coordinate and process warranties and product replacements

•Revise and implement departmental working policies and procedures

•Issue credit and debit memos

Customer Service Supervisor February 2007 – May 2010

Moxa Americas Brea, CA

•Coordinate and manage returned merchandise authorization (RMA)

•Issue credit and debit memos

•Meet Technical Support Department goals to provide customer satisfaction

•Revise and implement departmental working policy

•Attend and present information at department meetings

•Conduct training for Technical Support Team

•Perform RMA product testing and reporting

•Reconstruct customer functions to align with RMA procedures

Customer Service Supervisor March 2006 – February 2007

California Distribution Santa Fe Springs, CA

•Streamline processes and procedures for major accounts

•Generate monthly and bi-monthly reports

•Processes daily allocations and inventory reports

•Created and distributed all special requests for each customer

•Monitored daily open order report

•Conducted interviews for open positions

•Point of contact for all shipments in and out via trucking companies

•Process routing requests



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