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Social Media Sales

Plaistow, NH
October 28, 2019

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Robert T. Parker

** **** **** ********* ** *****



·American International College Springfield, Massachusetts

Major: International Business

MBA – International Business

·American International College Springfield, Massachusetts

Major: Marketing

Bachelor of Science in Business Administration

·Pinkerton Academy High School Derry, New Hampshire


ARAMARK... Sports & Entertainment @ Fenway Park Boston, Massachusetts

Senior Controller

Fenway Park

December 2018 – Present

•Work with Aramark management team to oversee the financial and cash operations.

•Establish and implement working capital control programs

•Enforce policies designed to maximize internal control of inventories, cash and equipment.

•Handle the preparation of financial and operating reports and conduct and document moderate financial analysis projects.

•Supervise a staff of office management and finance/accounting professionals

•Monthly financial reporting which includes monthly projections, Weekly Operating Report (WOR), and managing the month-end close process.

•Tracking annual budget performance for the system and working with operations team on identifying opportunities for improvement.

•Compile and review monthly financial and statistical data to perform analysis of operating metrics compared to industry benchmarks to identify and correct operational inefficiencies.

•Ensuring compliance with the key controls over financial reporting and working capital management.

•Monitor all client billing and ensure timely collections of accounts receivable

•Partner with district leadership team in developing strategic initiatives and ensuring annual business targets are met.

•Act as the primary point of contact for all Aramark and client financial leaders to resolve all financial issues and build strong working partnerships.

•Facilitate ongoing financial trainings for operations managers to develop financial acumen and driver further employee engagement.

SAVOR... Sports & Entertainment @ the SNHU Arena Manchester, New Hampshire

General Manager

SNHU Arena

September 2016 – November 2018

•Strong leadership, motivational and people skills

•Acute financial management skills

•Coordinating daily Arena management operations

•Delivering superior food and beverage service and maximizing customer satisfaction

•Responding efficiently and accurately to Arena customer complaints

•Coordinate daily Front of the House and Back of the House Arena operations

•Deliver superior service and maximize customer satisfaction

•Respond efficiently and accurately to customer complaints

•Regularly review product quality and research new vendors

•Organize and supervise shifts

•Appraise staff performance and provide feedback to improve productivity

•Budget for future needs for goods, kitchen equipment and

•Ensure compliance with sanitation and health safety regulations

•Manage Arenas good image and suggest ways to improve it

•Control operational costs and identify measures to cut waste

•Create detailed reports on weekly, monthly and annual revenues and expenses

•Recommend ways to reach a broader audience (e.g. discounts and social media ads)

•Train new and current employees on proper customer service practices

•Implement company policies and protocols that maintain future Arena reputation

ARAMARK, Sports & Entertainment @ the Verizon Wireless Arena Manchester, New Hampshire

Director of Operations

Verizon Wireless Arena

September 2010 – September 2016

·Scheduling of over 100 Concession Employees

·Overseeing of the Concessions and Premium Operations

·Thorough knowledge of all aspects of food and beverage concept planning, productions, presentation, service and controls

·Resource to meet financial goals, client objectives and customer needs and trends

·Selecting of Concession Menus & Client Price Proposals

·In Charge of Portion Cost Analysis for all Menu Items throughout the Arena

·Excellent management, leadership, organizational and communication skills

·Directly supervise concessions employees with responsibility for hiring, discipline, and performance reviews.

·Involved in and have Complete understanding of P&L,s, budgets and forecasts

·Responsible for the financial Reports for Concessions and Sub-Contractor Other Income Sales

·Responsible for the completion of several reports; MOR, Item Mix, Sales Mix, Per Customer Mix, Over-Short Logs, Daily & Weekly Sales Reports, and Commission Statements.

·Proven leadership skills in ensuring training, policy compliance and standard of operation such as Instructor for Techniques for Effective Alcohol Management or T.E.A.M and Serve Safe Certified


·Profficient in Excel, Power Point, Word, Outlook

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