NATIONALITY: INDIAN LANGUAGES KNOWN : ENGLISH,ARABIC,HINDI
Guest Relationship Management
Marketing & strategic Planning
Area of Impact & Contribution :
Team leading & people Development skills.
Highest level customer service
Excellent communication skills
Track record of Operational excellence and customer service
An ambitious individual with a strong determination to succeed who also possesses impressive leadership skills and a deep understanding of customer-centric sales. Having a proven track record of working within a target driven environment and of achieving sales targets consistently.
Able to sell across all portfolios and having a consistent track record of being able to identify and present the most effective solutions to meet customer needs. Presently looking to join a rewarding company that provides opportunities for hard workers and over achievers.
Diploma in Hotel Management - (3 years-2000)
Oriental Institute OF Hotel Management,India
International Diploma in Hotel management
American Hotel & Motel Association -2000
Cabin Crew Training Programme- Pinion Aviation Services, TVM, Kerala
Pre Degree, MG College, Kerala University, TVM,India-1995
Matriculation - Matriculation at St.Mary’s Residential Central School [C.B.S.E] Trivandrum
During the tenure as Senior Front Office Executive(2003-2006) increased the volume of sales by aggressive sales tactics and was able to generate High turnovers in consecutive months.
As team Leader (2000-2001) won the title for best Front Desk Employee for increasing sales volume by providing excellent customer service.
Experience Summary :
Staff Development :Enhanced staff development and performance by effectively training/couching/counselling employees and creating a cohesive team employment
Financial Operations: Smoothed financial Operations by performing high room sales, upselling rooms on seasons and trade events.
Marketing : Boosted hotel brand management through successful marketing of the Hotel and Facilitating special Events. Attracted private parties and events coordinators by improving ambience of hotel.
Revenue Maximisation: Increased Revenue by introducing innovative marketing programs.
Process improvement : Propelled hotel grade to A1,and maintained grade during the length of tenure by introducing quality control and safetymeasures
Customer Service : Building and maintaining strong and effective relationships with Employer’s, clients and customers.
Front Office Manager[from April 2018-Sept 2019]
Hotel Prasanth, Trivandrum
Front Office Manager[from March 2017-Feb 2018]
Flamingo Inn Hotel, Trivandrum
Front Office Manager (Oct 2016-Dec2016)
Crystal Palace Hotel, Bahrain
Operations Manager ( Jan 2016- June 2016 )
Atlas Airport Hotel, Nedumbassery,Cochin under Pleasant Days Hospitality
Front Office Manager (12 Sep 2013- 15 Nov 2014)
Royal Grove Resorts – 4star resort located at picturesque island village Kumarakom, Kerala, India
Front office Manager-(Sep-2012 - Sep 2013)
Indriya Beach Resort & Spa, Cherai, a 5 star rated resort
Front Office Manager ( April-2011 –Aug-2012)
Hotel Airlink Castle, 5 star deluxe property at Nedumbassery, Cochin, Kerala,India
Front Office Manager [[Feb 2009-March-2011]
SP Grand Days- a 4 star luxury business hotel, Trivandrum, Kerala, India.
Asst. Front Office Manager [May2006 - Feb2009]
The Capitol Hotel- A 3 star business hotel,Trivandrum, Kerala, India.
Senior Front office Executive ( Feb 2003-May 2006) Flora Hotel, Dubai, UAE
Front Office Team leader [Aug 2000 - Sep2002] Hotel Saj Lucia, Trivandrum, Kerala, India.
Front Office Manager
Royal Grove, Kumarakom, Kerala a unit of Royal Goan Beach Resorts Pvt. Ltd. Goa
Located in the picturesque island village of Kumarakom, Vembanad, the largest lake in Kerala. Boasting 12 wildlife sanctuaries and two national parks, The Royal Grove is strategically positioned to explore the area's rich culture, eco-tourism attractions and the surrounding cluster of little islets. Offering unmatched, 360- degree views from almost every vantage point amongst its tropically landscaped, sprawling grounds, the boutique resort offers an intimate collection of lake view rooms, all with spacious outdoor balconies and sweeping vistas.
•Taking responsibility for the business performance of the resort.
•Analyzing and planning room sales levels and profitability.
•Organizing marketing activities, such as promotional events and discount schemes.
•Preparing reports at the end of the shift/week, including staff control, room inventory control and sales.
•Planning and coordinating seasonal and off seasonal room rates.
Front Office Manager -Hotel Airlink Castle, Nedumbassery, Cochin
Hotel Airlink Castle is an exquisite Five Star Luxury Hotel, located at the portals of Cochin International Airport, Nedumbassery, Cochin Kerala, India. Airlink Castle offers you 54 centrally air conditioned rooms with all modern facilities.
•Worked in the pre-opening team and able to undergo classification process with highly professionally oriented team.
•Setting up of Front Office Department in co-ordination with the management team.
•Able to meet all leading airlines and made contract with them for Airline staffs as well as lay over passengers.
Front Office Manager -SP Grand Days, Trivandrum
SP Grand Days a 4 star classified luxury business hotel with 72 rooms built with latest business trends. Located 1 km away from the railway station and 6 kms away from the airport.
•Worked with the sales team for setting up the special rates.
•Taken care of Hotel Operations in the absence of Operations Manager.
•Goal setting for the department.
•Conducting training schedules in co-ordination with the hr department.
Assistant Front Office Manager
The Capitol Hotel, division of Air travel Enterprises Pvt . Ltd. Trivandrum
The Capitol Hotel a 3 star property located at the hub of the city with 37 well appointed rooms which is only 8 kms from the airport has ample parking facility which enhanced lot of banqueting functions as well as bulk group bookings who preferred long stay. It belongs to Air travel Enterprises PVT. Ltd which is there in the hospitality industry for a decade.
•Overall in charge of the Front Office
•taken care of reservations as well as all travel arrangements.
•following up with credit controls in co-ordination with the hotel accounts.
•Reports to the GeneralManager.
Senior Front Office Executive
Flora Hotel, Dubai, United Arab Emirates
Flora Hospitality groups Flora Hotel Apartments located at the main shoppers area Baniyas Square has 90 rooms which falls under two category-standard and suites with kitchen facilities.It is just 10 minutes drive from the Airport and provides complimentary pick up subject to availability.
.Supervised and managed all aspects of daily front desk operations, Guest relations and Reservations ensuring high quality customer service and satisfaction
.Develop and oversee the updating of work schedules, to foster positive attitude towards Hotel goals.
.Meet established objectives for providing efficient, effective services to Guests.
.Managed and ensure adherence to Hotel’s Policies and processes.
Front Office Supervisor/Team Leader
Hotel Saj Lucia,Trivandrum
A 70 rooms 4 star premium business class property located near to the traditionally richest temple SreePadmanabhaswamy temple, 3 kms away from the airport .
.Supervises the entire team of 7.
.Following up of check in & check out procedures.
.In charge of room reservations.
.revising special rates depending on seasons.
Training & Development (6 months)
Industrial Training at Kovalam Ashok Beach Resort a unit of I.T.D.C, Trivandrum. (1999).
Date of Birth : 2nd Feb1974
Languages : English, Hindi,Arabic.
Date of expiry :30-10-2022
Visa status :visit visa
Furnished promptly upon request with supporting documents