Customer Service Sales

Viridiana Chavez Aguilera

**** ****** ******

Sacramento, CA 95841

Cell Phone: 916-***-****

*****************@*****.***

OBJECTIVE:

Looking for a position in a highly established organization that will provide me the opportunity to enhance my career, utilizing my years of experience In the field. Having great intentions to serve the company with hard work, diligence and honesty. CAPABILITIES:

Bilingual in English and Spanish

Resourceful, energetic, able to multi-task and result-oriented. Effective management, technical and supervisory skills. Use clear, concise communication skills in conjunction with organizational a tributes to preform daily duties.

Work well as a team member or independently.

Competent using up to date software Mac or PC (Typing, Word, PowerPoint, Email, Internet) Patience and concentration able to spend long hours in same seating position doing the Same job with excellent results.

ACCOMPLISHMENTS:

Processed and entered data for more than 38,000 customer records in a 2 years span. Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable and punctual.

Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up.

Trained numerous newly hired employees for the company. Assisted with the transition to new phone system by verifying standards and procedures, promptly answered telephone calls to reflect professional corporate image. Consistently processed Nation-Wide, Canadian Nation-Wide sales contracts and orders with out errors. Provided a high level of customer service and client relations based on outstanding Bilingual Communication and interpersonal skills.

EMPLOYMENT HISTORY:

10/2017-12/2018

Consulado general de Mexico 2093 Arena Blvd, Sacramento, CA 95834 Consult information about procedures and documentation for Mexicans Civil registration

1) Birth Registration for people born in Mexico

2) Birth Registration for people born in the United States 3) Marriage Registration

4) Death Registry

5) Civil Registry Offices in Mexico

6) Printing of certified copies of birth certificates Documentation and Civil Registry: Passports, consular matriculas, voter credentials, certified copies of birth certificates, military cards, birth registration (dual citizenship) Notary: Powers of attorney, testaments, collateral. Certifications: Household goods, survival, transfer of remains, requests for letters of no criminal record. Protection: Support and guidance in matters of legal defense, immigration issues, family, transfer of remains, recovery of belongings, location of persons, repatriation, visits to prisons, attention to cases of domestic violence, victims of crime and trafficking in persons, issues work, support for sick and hospitalized people.

01/2015-06/2017

Schnitzer Steel Industry Inc., 10911 White Rock rd, Rancho Cordova CA, 95670 Worked as a call center representative. Answered and directed inbound, outbound calls while entering data into the system. Assisted customers with vehicle title sales and transfers, setting third party appointments. Communicated with DMV, customers, staff and management daily. Processed all general customer service request communicating bilingual information clearly and accurately with expertise. Researched accounts, answered questions, worked with new customers. Preformed all aspects of answering busy multi-line phone system and achieving excellent customer satisfaction. Demonstrated attention to detail, flexibility and innovation in resolving problems. Achieved company set goal numbers on a daily basis. 02/2013 -10/2012

Golden Corral, 770 West Stockton Blvd. Sacramento CA 95823 Managed,operated and controlled all operations for in house catering services while also working Tables and attending to customer needs. Performed under pressure in a fast-paced environment. Characterized as a very reliable person by management. EDUCATION:

Mari Loma High School, Sacramento CA

Graduated in 2011 with honors

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