Account manager

Nico Montanez

**** ******* *** ****** ** ***** 815-***-**** **************@*****.***

SUMMARY

A bilingual, markedly sociable and business oriented individual exhibiting profitable sales and notable customer service in many unique business environments. Marketed new products in both a new and long established businesses resulting in consistent placement in top percentile of all associates and exceeding sales goals.

EXPERIENCE

Fred’s Camp Chicago, IL

Social Media Marketing Director 2019-Present

Oversaw development, design and execution of the social media marketing initiatives, content strategies and related creative deployments on behalf of clients

Maintained strong social media and brand presence across Twitter, Facebook, and Instagram platforms

Monitor online presence of company’s brand and engage with users, strengthening customer relationship

Updated client websites to include SEO improvement techniques.

Echo Logistics Chicago, IL

Account Manager 2018-2019

Promoted within first year based on consistent positive feedback from customers and notable sales growth

In charge of managing top earning businesses for Echo and identifying ways to help them grow within the company

Handing distribution needs of the businesses including assessing needs of customer and contracting with motor carriers across US

Client Sales Representative 2017-2018

Generate leads utilizing Salesforce for client prospecting and pipeline management to bring in new businesses (average 5-7 per month) through cold calling and emailing to build and maintain my personal book of business

Manage customer accounts through daily operational tasks such as account management, invoicing, arranging shipments, tracking shipments, and fundamental accounting

Build, maintain and manage account relationships utilizing CRM to further business growth and manage operational tasks

Completed a 6 week in-depth Logistics and sales training program and an 8 month mentorship on customer sales

Synergy Marketing Minneapolis, MN

Marketing Campaign Manager 2016-2017

Within the first year promoted to manager based on consistently meeting and exceeding production goals and demonstrating positive leadership skills within the team

Hired, trained and supervised 10 different employees and in charge of overseeing their progress in a management position

Assisted clients with business plan, purchase, branding, advertising, remodeling, and marketing of different products such as Panda Pillows and Soma Care products, increasing gross monthly sales in each store by 20% in three months

Act as a liaison for sales and marketing teams, translating language and bridging culture gap for Spanish-speaking clients and generating improved client relationships

BMO Harris Chicago, IL Ch

Senior Service Representative 2013-2016

Provided personal financial counseling, assisted with lending services and built relationships with existing customers to sustain high satisfaction ratings and retention to both Spanish speaking and English speaking customers

Cross sold bank products and services to increase sales and revenues through referrals to various banking divisions

Promoted within the first year based on consistently ranking in top quarter of employees for sales over $5,000,000 with an average of 6 new referrals a week

Lakeshore Fitness Chicago, IL

Marketing Intern 2013

Researched competition in product industries to improve market reach, presented findings the senior management to facilitate decision making and develop marketing campaigns to effectively target different groups of clientele

Interacted with key B2B executives through cold calling and presentations, utilizing industry critical market research tools and competitor data to establish territories and markets and implementing cross and upsell opportunities

EDUCATION

NORTHEASTERN UNIVERSITY May 2017

Bachelor of Business Marketing

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