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COE Agility Operations

Location:
Matawan, NJ
Salary:
200000
Posted:
October 22, 2019

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Resume:

JOHN D PATTON

** ********* ***** ******** ** ****7

908-***-**** - adanmq@r.postjobfree.com

Delivery Management * Team Management * Roadmap Planning * Agile Planning * Agile Tools Expert

Seasoned executive with over twenty years of experience, expertly adapting lean principles, applying agile resources, orchestrating corporate initiatives, defining objectives and key results and creating and developing continuously improving agile practices with solid processes, policies and networked teams in a wide variety of business categories to manage alignment with corporate mission, company culture, team charters and achievement of financial goals. Methodology includes Outcomes over Output, Validated Learning, Culture of Experimentation and Continuous Agile Methodology.

AUDIT AND COMPLIANCE

Bank of America, Barclays, OnDeck Capital Inc, Deutsche Bank

Ensured team was familiar with audit and compliance as it relates to universal banks. Duties included mentoring, problem resolution and coaching of all regional team members to encourage adoption of the accepted change and release management disciplines.

Sarbanes-Oxley (SOX) Compliance related changes. Worked with Change/Problem/Incident Management teams to facilitate seamless transitions between the various operational teams within the organization.

Created audit compliant policies and programs for the certification of ownership for projects, users, and resources.

Assessed individual scope of items included in a release with Compliance Risk and appropriate priorities.

AGILE LEADERSHIP

OnDeck Capital Inc, Barnes & Noble.com, Sirius XM Radio

Facilitated a cohesive and productive set of Agile environments for the software development teams including developing, continuously refining, and leading Scrum; Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective and Kanban; Planning Daily Stand-up, Retrospective, Iteration Review meetings.

Agile Leadership - Empowered agile teams in the pursuit of delivering business value. Leveraged portfolio management and governance processes to reinforce agile values. Helped cross-functional groups work together and improving communication between individual teams and management. Improving the ecosystem and leveraging Atlassian software products and services.

Developed an end-to-end process in which teams could participate so that the metrics and values from those teams can be visualized and shared across the company.

EXPERIENCE

1010data, Inc, New York, NY Oct ’18 – Jul’ 19

COE, Principal, Agile Operations

Managed Google Suite and Slack implementations, vendor contracts and client engagements, understanding and assessing client processes, improved infrastructure, team dynamics and provided a Center of Excellence for SAAS tools including, Atlassian Suite: JIRA, Confluence, JIRA Service Desk, Portfolio for JIRA, Atlassian Premier Support and all associated add-ons and third-party SAAS systems including Status Page, Trello Etc.

Organizational agility for the company, shape the company to get them to embrace one set of tools and practices and find a common culture to agree on including moving from a hierarchy to a network-based organization, defining and improving hiring practices, onboarding practices, goals and objectives, and generally disrupting the traditional process to help everyone feel like they are equally a part of the team

Creating processes to guide the organization through agile transformation, orchestrating validated learning - fostering a culture of experimentation (MVP, OKR, CFR) and creating and developing continuously improving agile practices with solid processes and policies across teams to manage alignment with corporate mission and company culture. Including leadership coaching, team training efforts, and process modeling.

Sought participation of larger communities within the company to better gain community adoption of Agile methodology. Provided guidance and training to technical and non-technical teams to use Lean Methodology and associated tools. Actively developed and improved Lean thinking and skillsets by keeping teams aware of industry trends, tools, and techniques.

Priceline.com, Norwalk CT Jul ’17 – Oct’ 18

Senior Agile Engineer and COE

Managed Google Suite and Slack implementations, vendor contracts and client engagements, understanding and assessing client processes, improved infrastructure, team dynamics and provided a Center of Excellence for SAAS tools including,, Atlassian Suite: JIRA, Confluence, JIRA Service Desk, Portfolio for JIRA, Atlassian Premier Support and all associated add-ons and third-party SAAS systems including Status Page, Trello Etc.

Hosted New York City Atlassian User Group Meetings. Sought participation of larger communities within the company to better gain community adoption of Agile methodology. Provided guidance and training to technical and non-technical teams to use Atlassian Suite and associated tools. Actively developed and improved Atlassian Suite skill sets by keeping aware of Atlassian Suite industry trends, tools, and techniques.

Managed project and space ownership across the company. Advised and coached in collaborative work across disciplines and within various teams to help improve the process and workflow. Assisted in diagnosing errors and breakdowns in the operational, People systems and business pipeline. Configured executive dashboards and reporting. Implemented agile workflows and boards through Atlassian Suite. Performed a variety of Atlassian Suite related customizations and administrative requests for the internal operational and people systems teams. Performed issue reporting, research, analysis, confirmation and support resolution on multiple complex processes. Understanding business requirements and translating into logical spaces projects, groups, kanban boards, technical schemes, and workflows.

Researched and implemented Atlassian’s Atlassian Suite and all required apps (add-ons) latest practices and policies including optimizing and configuring using industry standards and best practices. Provided direction for infrastructure configuration, environment management and support of Atlassian Suite.

WeWork Inc, New York, NY Jan ’17 – May ’17

Senior Application Support Manager and COE

Agile Leadership - Sought participation of larger community at the company to better gain community adoption of Agile methodology. Provided guidance and training to technical and non-technical teams to use Atlassian Suite and associated tools.

Managed vendor contracts and client engagements, understanding and assessing client processes, improved infrastructure, team dynamics and provided a Center of Excellence for SAAS tools including Google Suite, Slack, Atlassian Suite: JIRA, Confluence, JIRA Service Desk, Portfolio for JIRA, Atlassian Premier Support and all associated add-ons and third-party SAAS systems including Status Page, Trello, Asana, Airtable, Agiloft, Blueprint, DocuSign, Box and Dropbox.

Hosted New York City Atlassian User Group Meetings. Actively developed and improved Atlassian Suite skill sets by keeping aware of Atlassian Suite industry trends, tools, and techniques.

Managed project and space ownership across the company. Advised and coached in collaborating work across disciplines and within development teams to help drive projects to completion. Assisted in diagnosing errors and breakdowns in the development pipeline. Configured executive dashboards and reporting. Implemented agile workflows and boards through Atlassian Suite. Performed a variety of Atlassian Suite related customizations and administrative requests for the internal development teams. Performed issue reporting, research, analysis, confirmation and support resolution on multiple complex projects. Understanding business requirements and translating into logical spaces projects, groups, agile boards, technical schemes, and workflows.

Researched and implemented Atlassian’s suite of tools and processes and all required add-ons latest practices and policies including Installing, patching, optimizing and configuring using industry standards and best practices. Provided direction on AWS configuration, environment management and support of Atlassian Suite.

OnDeck Capital Inc, New York, NY Nov ’15 – Nov ’16

Delivery Manager and Enterprise Applications Owner

Agile Leadership - Empowered agile teams in the pursuit of delivering business value. Leveraged portfolio management and governance processes to reinforce agile values. Helped cross-functional groups work together and improving communication between individual teams and management. Improving the ecosystem and leveraging Atlassian software products and services.

Developed an end-to-end process in which teams could participate so that the metrics and values from those teams can be visualized and shared across the company.

Worked to create a tailored and customized Atlassian implementation including JIRA/Confluence/Bitbucket/Hipchat and other tools.

Sarbanes-Oxley (SOX) Compliance related changes. Worked with Change/Problem/Incident Management teams to facilitate seamless transitions between the various operational teams within the organization.

Implemented and improved customizations including custom fields, workflows, validations, post-functions. Suggesting and implementing add-ons based on desired solutions, patches, and version upgrades. Remediated and rescaled services from JIRA/Confluence on-demand to server implementation.

Managed Google Suite and Slack implementations, vendor contracts and client engagements, understanding and assessing client processes, improved infrastructure, team dynamics and provided a Center of Excellence for SAAS tools including; Atlassian Suite: JIRA, Confluence, JIRA Service Desk, Portfolio for JIRA, Atlassian Premier Support and all associated add-ons and third-party SAAS systems including Status Page, Trello Etc.

WANdisco, Sheffield, UK Dec ’14- Feb ’15

Operations Engineering Expert

Advised customer teams on Agile tools and strategies to improve workflow and service scheduling. Created Confluence content for service lifecycle and customer tracking. Proposed they move processes and documentation from various tools into a single Confluence instance. Recommended eventual migration to JIRA Service Desk for Customer Support Team. Advised they consider using the Salesforce JIRA integrations. Reviewed Client installations of CVS, SVN, GIT Multisite Plus and Hadoop Products.

ICAP, Jersey City, NJ Apr ’14 –Jun ’14

Strategic Expert and Consultant

Facilitated an Agile environment for the software build and release team leveraging of Atlassian software products and services. Worked closely with the client to create a customized JIRA Agile/Confluence implementation. Implementing/changing custom fields, workflows, validations, post-functions. Suggesting and implementing add-ons based on desired solutions, patches, and version upgrades. Recommendations for scaling services for migration from JIRA ondemand to standalone implementation. Automation bundled process releases with binaries, configuration changes, and installation instructions. Cloud-based Atlassian OnDemand and Amazon AWS environments, Oracle Database and Java memory tuning.

City of New York, New York, NY Feb ’13 –Jun ’13

Project Architect - Consultant

The main areas of focus included Release Management, Change Management, and Operational Acceptance. Responsible for creating a process wherein changes to the production environment were reviewed, approved and implemented following a structured, standard process that minimizes risks while ensuring that required changes are made in a timely fashion. The primary objective was to define a process to ensure that the integrity of the production environment is protected and that the correct components were released with minimum disruption to IT services. Created and implemented tools for documentation, change requests, approvals, roadmaps, and executive dashboards.

Sirius XM Radio, Lawrenceville, NJ Sept ’12 –Feb ’13

Project Architect - Consultant

Facilitated a cohesive and productive Agile environment for the software development team including the leveraging of Atlassian software products and services. Worked closely with Product Management, QA, and Software Support to ensure that the overall process would work efficiently and effectively. Ensured that the team produced technically superior software that provides tangible value to users. Set up projects including templates, dashboards, burn down charts. Trained users on process and policy related to Agile development methodology. Managed and guided multiple concurrent and complex software development efforts and communicated their details to a variety of technical and non-technical personnel.

Worked across all departments to guide projects from initiation to completion as defined within the scope ensuring the adherence to sound software development practices. This was a highly technical role with accountability for product quality and a leadership position requiring the ability to motivate and mentor.

Deutsche Bank, Jersey City, NJ Jun ’11 – Sep ‘11

Program Manager - Consultant

Served as an Agile Program Manager and as an interim advocate and evangelist for Platform Services as the Collaborative Development Environment User Community Manager across the bank. Managed migration planning of CollabNet TeamForge framework toolset from 4.x to 6.x. Created audit compliant policies and programs for the certification of ownership for projects, users, and resources. Promoted the product and related best practices. Trained and connected software development community members, Established criteria and guidelines for toolset adoption, Created and publicized user community resources Established and operated various community governance controls. Extended the community through the bank's social media outlets. Coordinated product/content enhancement requests from current and prospective stakeholders. Managed community area of the product site as well as product newsletters, blogs, etc. Built strong, collaborative relationships across DB's development organization.

Barnes & Noble.com, New York, NY May ’10 – Dec ‘10

Senior Director of Technology

Led the technology division responsible for all aspects of development implementation, project management, life-cycle compliance, and integration tools. Responsible for 50 managers and teams and multi-million dollar budget per annum. Enhanced efficiencies and increased productivity by spearheading search, selection, and implementation of development and metric tools for the organization including JIRA, Greenhopper, Confluence, and others. Directed the improvement across application operation data by successfully implementing appropriate SDLC and Agile methodologies across all supported application systems. Analyzed current business technology and processes, and created action plans to integrate applications for Project Management Office to ultimately minimize environment and administrative overhead.

Barclays, New York, NY Oct ’09 – May ’10

Vice President of IT Change Management

Directed cross-functional technology team of 20+ individuals worldwide to establish and operate best practices, processes, planning and leverage existing systems across change and release management for Fixed Income division. Ensured the team was familiar with audit and compliance as it relates to universal banks. Duties included mentoring, problem resolution and coaching of all regional team members to encourage adoption of the accepted change and release management disciplines. Spearheaded selection and successful implementation of release management systems for capital markets division. Facilitated growth of department by convincing peers and seniors of the benefits of the strategy. Created and enforced regulatory policy controls as it is applied to configuration management in a universal bank environment. Defined criteria for on-boarding of new development teams into our software development life-cycle framework.

MultiPlan Inc, New York, NY Apr ’09 – Oct ’09

Change Management Architect

Designed and implemented complete technology solutions to both manage development projects, schedule releases and report metrics on the entire development life-cycle. Managed multiple version control systems. Managed and coordinated scheduled builds, deployments, and migrations across multiple platforms and technologies. Developed and maintained installation programs and deployment scripts. Developed and documented new processes, policies, and procedures for multiple teams covering more than 100 project repositories. Tools implemented - Subversion, Maven, JIRA, Confluence, Bamboo, Crucible, Java, ColdFusion and Surround SCM.

Bank of America, New York, NY Apr ’08 – Aug ’08

Vice President and Senior Team Manager

Managed the scope and change events included in the formal technology “release” events for NY primary systems. Acted as the liaison between development, support teams, business support partners (training, communications, resource management, onsite support, call delivery, etc.) and the technology contacts for all the Traded products applications. Assessed individual scope items included in a release with Compliance Risk and appropriate priorities. Subject matter expert and single point of contact for all version control issues, with in-depth understanding of how infrastructure tools and processes support the application environment, and ultimately, the business. Release planning, preparation, scheduling, packaging, software configuration management - implementation and deployment of applications & systems. Change control, application builds, version control, and release of distributed applications across distributed international platforms.

ASSOCIATIONS

Atlassian User Groups Leader and Hosting Provider

Early Adopter of many products, services and practices (MVP, OKR, CFR)

TECHNOLOGY

SAAS, Trello, Slack, Atlassian University, Jira Service Desk, Jira, Confluence, Crucible, FishEye, Stash, Bamboo, MAC OSX IOS, Windows, Google Suite, Linux, UNIX Apache, SharePoint, PHP, Perl, SQL, MYSQL, HTML, XML, JavaScript, UNIX Shell Programming, DVCS, Bit Bucket, Git

EDUCATION

Rutgers University, New Brunswick, NJ, BA Psychology, October 1997



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