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Information Technology

Location:
Colorado Springs, CO
Posted:
October 22, 2019

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Resume:

Richard E. Norris Sr.

**** ******** **., ******** *******, CO 80920

719-***-**** adanlw@r.postjobfree.com

Security Clearance: Secret

Career Summary:

Experienced and knowledgeable IT Professional seeking to contribute training and acquired skills within an Information Technology support role. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Service Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities

Education:

University of Phoenix, Colorado Springs, Colorado GPA: 3.92

Certification Training: Jan 2001- Feb 2002

A+/ Computer Service Technician

Network +/ Network Technology

MCSE/ Microsoft Certified System Engineer

Certifications:

Network+ (QDCDTT50A6)

Security+ (TERPH7ZDPCV1S8MM)

FedVTE Online Training:

Cloud Computing Security

Cyber Risk Management for Technicians

Cyber Risk Management for Managers

Cyber Security Investigations

Cyber Security Overview for Managers

DISA ACAS 4.8 Assured Compliance Assessment Solution Operator and Supervisor Course

DISA HBSS 201 Admin ePOS.1

DISA HBSS Briefs for Non-Administrator

Emerging Cyber Security Threats

IPv6 Security

(ISC)2 ™ Systems Security Certified Practitioner

Linux Operating Systems Security

Mobile and Device Security

Securing Infrastructure Devices

Windows Operating System Security

ISACA Certified Information Systems Auditor (CISA) Prep

Offensive and Defensive Network Operations

CompTIA Advanced Security Practitioner (CASP) CAS-002

Professional Experience

MDA Service Desk Analyst/Technician III, Northrop Grumman/Jacobs Technology (Contract) April 2016-Sept 2019

Supported PC, peripheral installation and troubleshooting, account management, problem determination, incident recording, resolution/escalation.

Asset management, change management, and release management, PC and UNIX account administration. Technical Knowledge with: AD, SCCM, MS Exchange 2000/2008/2010, MS Office 2003/2010, Adobe Acrobat, Remedy 7.1 and newer.

Network Monitor/Simulation Operator, Northrop Grumman June 2014-April 2016

Roles and Responsibilities: The Simulation Operator Technician will provide support in a BMDS Environment for the Warfighter exercises by operating the COCOM Exercise simulation systems, to include DESIM, ISIM, MDST, PDS-M and TIU. Coordinate activities with exercise team. Off-Shift support and travel (CONUS and OCONUS) will be required. The individual will work closely with the mission-focused team that plans, conducts and supports missile defense COCOM Exercises for the Missile Defense Agency (MDA), the Warfighter and other missile defense and service stakeholders. Most Events feature military operator-in-the-loop (OILT) participation, and include developmental missile defense systems elements with war gaming simulations.

Works with Solaris, Linux, and Windows

Adapts to short term deadlines and works well under pressure in a dynamic environment

Communicates effectively with Multiple Organizations using a broad spectrum of tools.

MDA Service Desk Analyst/Technician III, Northrop Grumman/ (Contract) Oct 2011-June 2014

Supported PC, peripheral installation and troubleshooting, account management, problem determination, incident recording, resolution/escalation.

Asset management, change management, and release management, PC and UNIX account administration. Technical Knowledge with: AD, SCCM, MS Exchange 2000/2008, MS Office 2003/2010, Adobe Acrobat, Remedy 7.1

MDA Service Desk Analyst/Technician III, Marzen Group LLC / (Contract) Jan-Apr 2011

Supported PC, peripheral installation and troubleshooting, account management, problem determination, incident recording, resolution/escalation.

Asset management, change management, and release management, PC and UNIX account administration. Technical Knowledge with: AD, SCCM, MS Exchange 2000/2008, MS Office 2003/2010, Adobe Acrobat, Remedy 7.1

Help Desk Specialist, NCI Inc. Dec 2010-Jan 2011 (Contract), Ft. Carson, CO

Provided Tier-1 Phone and walk-in support resolution for all HQ N-NC users and Enterprise technicians with hardware, software and applications issues.

Supported PC and peripheral installation, troubleshooting, account management, first level problem determination, recording, and resolution/escalation. Technical Knowledge: AD, SCCM, MS Exchange 2000/2008, MS Office Suite 2003/2007/2010, Remedy 6.0

.

System Technician, Analytical Systems Inc. Sept-Nov 2010 (Contract), Peterson AFB (Clinic)

Provided phone, walk-in, and desk-side support/resolution for all Clinic Dr's, Technicians and users with hardware, software and applications issues.

Supported PC and peripheral installation/troubleshooting, account management, first level problem determination, incident recording, and resolution/escalation.

Technical Knowledge: AD, SCCM, MS Exchange 2008, Remedy 6.0. OS: XP/Vista. Software, MS Office 2010. Adobe Acrobat.

Refurbish Technician, Knowledge Management, Aug-Sept 2010 (Contract) Peterson AFB.

Provided Technical Customer Support, Set-up and Install desktop workstations. Supporting user's with dual monitors, thin client terminals, screen savers, and technical related solutions.

Help Desk Administrator: ITT Systems Division/Middle East, Joint Base Balad, Iraq July 2009- July, 2010 (Contract)

Provided level-1 Phone, email, walk-in, and desk side support, Troubleshooting technical issues for the 20,000+ NIPRNET and 10,000+ CEN users.

Responded to technical issues, providing assistance for the resolution/escalation, of issues dealing with OS related issues (Windows 2000 and XP, Vista). MS Office Suite, 2000, XP, Vista and DOD specialized applications, and LAN infrastructure.

Documents and tracks status of trouble tickets, (NAR), (MAC) thru (ARS) program.

Help Desk Technician: SAIC Inc. Colorado Springs, Colorado, May 2008- June 2009 (Contract)

Provided level-1 Phone, email, and walk-up technical support for the Air Force Space Command (PAFB), 5,000+ NIPRNET and 3,000+ Classified AFSPC users.

Responsible for the initial configuration/setup of desktop workstations for AFSPC Frontrange-2k and AEN-S users. Provides on-site troubleshooting for trouble call not capable of being resolved over the telephone. Install, repair and remove in-house copper and fiber cable plant.

Project Technician, Add Staff Inc. /Lockheed Martin, Colorado Springs, Colorado, Apr 2008- May 2008 (Contract)

Worked with Military on Joint Operations Project. Controlled Documentation and Requirements related to Project, Assisted Engineering and Purchasing. Proficient with MS Office Suite.

System Administrator, ETI Professionals/ NCI Inc./ J6/Helpdesk (Joint Operations Center) Peterson AFB, Colorado Springs Colorado, Feb 2008-Apr 2008 (Contract)

Performed the installation and testing of approximately 350 Windows XP and Windows 2000 systems for the NORAD and USNORTHCOM Command Center. Installed software, configured systems, and tested operation of classified and unclassified Clear Cube blade system PCs. Confirmed external audio and video capabilities for conferencing capability.

Provided desk side technical support to users experiencing technical difficulties after completion of installation project. Administered user accounts through Quest Active Roles Server. Utilized Remedy Action Request system.

Help Desk Tech II, ETI Professionals/ Ft Carson, Colorado, Dec 2007- Jan 2008 (Contract)

Provided Technical Support to IMO's and End User's. Worked as a Remedy Database Administration. Tools: AD, MS Exchange, LAN Support. Software: MS Office Suite, DOD Program Applications.

Information Technician, Add Staff Inc. /Lockheed Martin /Mission Computer Operations

Schriever AFB, Colorado Springs Colorado- June 2007- Dec 2007 (Contract)

Monitors Mainframe Computer operations. Coordinates print and tape requests, while performing minimal system admin functions.

Monitors peripheral equipment, responding to error messages, concerning faulty output or machine stoppages. Experienced with ES-9000 and S-390 IBM Mainframes. Understanding of Air Force Satellite and Control Network.

ITT Systems Division: Middle East. Working in Support of: OIF (Operation Iraqi Freedom) Dec 2005- Dec 2006 (Contract)

Help Desk Administrator/Team Leader TCF/ CFLCC Facility, Camp Arifjan, Kuwait.160th SIG BDE/ 228th SIG Co- Camp Buehring 581th SIG

Provided level-1 Phone, email, walk-in, and desk side support, Troubleshooting technical issues for the 20,000+ NIPRNET and 10,000+ CEN users.

Responded to technical issues, providing assistance for the resolution/escalation, of issues dealing with OS related issues (Windows 2000 and XP. Knowledgeable: MS Office Suite, 2000, XP, and DOD specialized applications, and LAN infrastructure. VMPS, BCT Tools,

Documents and tracks status of trouble tickets, (NAR),(MAC) thru (ARS) program. Technical support in ADPE, Trainer for IMO's



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