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Manager Customer Service

Location:
Pasig, Philippines
Posted:
October 22, 2019

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Resume:

Analyn Talay Labongray

Mobile No.:+63-916*******

adanl4@r.postjobfree.com/adanl4@r.postjobfree.com

PROFESSIONAL SUMMARY

Driven service-minded professional with more than 8 years of experience in all aspects of restaurant operations comprised of both front and back of the house. Managing store operations, customer relation and sales marketing. Daily office management including staff handling and training .Knowledge in bank process. Experienced as a Customer Service Associates. A Strong interpersonal communication skills; interact with people from diverse professional and cultural background in a courteous manner.

HIGHLIGHTS

Managing and supervising staff and daily operations

Ability to develop business relationship with guests and improve retention percentage

Training Manager

Strong organizer and leader who contributes to improve marketing programs and operational policies procedures

Knowledgeable in Banking Process

CAREER EXPERIENCE:

ASSISTANT MANAGER/ SUPERVISOR

Eggspectation Cafe and Restaurant, Dubai

December 2016 - Feb. 2019

Incharge training for new hires,organize and conduct training for new staff

Ensure basic standard operating procedures are followed

Ensuring that all steps of services as outlines in training materials are being followed on a daily basis

Support the entire Food & Beverage operation including supervising other areas if necessary,handling special projects, running promotions, handling public relations and marketing

*Highest KPI achieved /Supervisor tract

*Highest guest excellent service feed back/Handling complaint

Level 3 Food Hygiene Certificate

ASSISTANT MANAGER

Mc Donalds Emirates Co. Dubai

March 2014 - Nov. 2016

Assisting the Restaurant manager in organizing,planning and implementing strategy

Coordinating retail store operations and customer service operations

Ensuring store schedules and objectives are met by employees

Evaluate employee performance and identify hiring and training needs

*Fast track Manager

*Archie of the class A

*Dean's list top 1

ADMIN ASSISTANT

Asia People Works

2012 – 2013

Handling office tasks such as filing

Generating reports and presentation

ADMIN SERVICES OFFICER/COORDINATOR

F.P.L Atelier

2011 – 2012

Maintains office services by organizing office operations and procedure,preparing payroll,controlling correspondence,designing filing systems,reviewing and approving supply requisitions,assigning and monitoring clerical functions.

Establishred business relations with vendors and shippig companies.Handled all purchasing,inventory and contract negotation with vendors

Supervise the staff,organize and facilitate the work among employees as well as provide specialized support to the workers

CASHIER/ CREW TRAINER

Greenwich JFC

2008 – 2011

Customer Service

Serving Quality foods

Maintain the cleanliness of the store

EDUCATIONAL ATTAINMENT:

Bachelor Degree : Bachelor of Science in Business Administration

Major in Operations Management

Year 2012

System Technology Institute Philippines



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