Change Manager

Claudia Dostie

Profile

Senior bilingual leader with more than 15 years' experience in the field of Learning & Development and Change Management, who has a great ability to incorporate both strategic and tactical steps in order to align people, processes and technology with Business Process and Integration.

Develop and execute change management strategic plans, activities and tactics, as well as change sustainment plans, with measurable objectives based on the details of the change and the groups being impacted by the change. Support the development of communications, effective at facilitation, providing recommendations and resolutions within Change Management action plans.

My ability to successfully meet challenges and aggressive timelines for project releases and operational issues within the prescribed methodologies with composure and diplomacy have afforded me successful results from personal, team and corporate level perspectives.

AREAS OF STRENGTH:

Leadership/Consultation

Change Management

Collaborating with Business Units/Leaders

Resource Management

People Development

Priority Setting/Time Management

Learning & Development

Assessment/Planning

Customer Service

E-Learning Development

Business Readiness Execution

PROSCI

Bilingual French/English

Skills and Experience

SAP Senior Change Manager

Molson Coors

March 2018 to Current

-Manage the overall change management work stream

- Manage and facilitate meetings to involve and engage stakeholders

- Manage/facilitate Stakeholder tracking/progress

- Manage and build relationships with the business to educate around changes and help drive decision

- Manage/facilitate people, process and technology changes

- Manage/facilitante communications

- Manage/facilitate process mapping sessions to understand impacts across people, process and technology

- Work with project team to understand technical implications

- Conduct leadership coaching, education, and alignment

- Manage the overall training

- Partner with HR leadership to assess, plan, and implement effective change management strategies that impact desired business outcomes

Senior Change Manager

TD Bank Group

August 2016 to March 2018

- Develop and execute change management strategies and plans with measurable objectives based on the details of the change

- Develop stakeholder impact assessments that identify the groups being impacted by the change, identify potential risks and resistance, and make recommendations on how we will prepare people for the change

- Identify and monitor process KPIs to ensure health of the process, taking corrective action as required

- Engage key partners to deliver communications and training strategies/plans

- Consistently apply the Client’s Enterprise Change Management methodology throughout the life cycle of a project, process improvement or business as usual initiative

- Lead the change management work-stream within the project team and ensure integration of change management activities into the overall project plan to prepare for a successful launch

- Track the progress of activities within the change management work-stream and ensure all partners remain on track with their deliverables

- Provide advice and guidance to business partners regarding best practices in organizational change management to assist with discussion and decision-making

- Work with key partners from the project team and the business in the formulation of strategies, plans and activities to support project implementation and user adoption

- Build strong and productive relationships with key partners within the business and work with them to plan and deliver a structured change approach for stakeholder engagement, communications, training and launch

- Work with the business owner to conduct post-implementation assessments that evaluate the success of the change and present findings in a concise and meaningful way that ties back to business benefits.

- Assess the sustainment of change once it is embedded into business as usual operations- Project experience required, including ability to manage activities and hold individuals accountable for their successful execution.

- Ability to develop project timeline/plan and manage to it.

- Strong experience with projects, including organizing, prioritizing, planning, and executing deliverables.

PROGRAM CHANGE MANAGEMENT LEAD

Northbridge Insurance

October 2015 to August 2016

Play a key role by increasing employee adoption and usage. Focusing on the people side of change – including changes to business processes, systems and technology, job roles and organization structures.

-Apply a structured change management approach to a specific project

-Create change management plan/strategy for a specific project

-Work with Project Manager, business leaders and stakeholders to identify, analyze and prepare risk mitigation tactics

-Work with Project Manager, business leaders and stakeholders to identify levels of acceptance and adoption and anticipate and manage resistance

-Consult and coaches project teams

-Create actionable deliverables for the change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan for each of the awareness, understand, acceptance and adoption phases.

-Identify and collaborates to resolve change management communication and training issues

-Support and engages senior leaders to create a climate for change

-Coach Managers and Supervisors

-Coordinate the development of organizational design and definition of roles and responsibilities in collaboration with HR and business stakeholders

SENIOR SAP CHANGE LEAD SAP & Training- BILINGUAL

Acklands Grainger

April 2015- September 2015

Play a role in helping the change management initiative associated with the SAP Training project meet business, schedule and budget objectives

- Apply the proven structured change management approach and methodology for the people side change caused by SAP project

- Identify potential people-side impacts, risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns and impacts

- Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner

- Develop a set of actionable and targeted training plans- including communication plan, stakeholder assessment, sponsor plan, workforce readiness plan, training plan and resistance management plan

- Support the execution of plans by people managers and business leaders

- Manage measurement systems to track adoption, utilization and proficiency of individual changes

- Identify resistance and performance gaps, and work to develop and implement corrective actions

- Create and enable reinforcement mechanisms and celebrations of success

- Work with project teams to integrate change management activities into the overall project plan

SENIOR CHANGE ANALYST

TD Bank

2014 – April 2015

Develop comprehensive training and communications strategies based on situational awareness of the details of the change and the stakeholders being impacted by the change. This includes assessments, developing materials, coordinating training and communications with business partners and delivering communications and training session to impacted stakeholders (ie HR Services and HR Operations).

- Accountable for change initiatives to meet business and project objectives and focus on business processes and people side of change. Apply a structured change management approach and methodology for the change caused by projects and change efforts.

- Act as a subject matter expert/consultant in change analysis to business partners through conducting process analysis and change assessments early in the PMLC.

- Analyze IT requirements and coordinate the communication strategy

- Create and implement change management plans that maximize employee engagement and support a comprehensive, timely and virtually seamless transition/implementation.

- Ensure successful delivery of the project by preparing implementation and execution plans that identify potential process and people-side risks and mitigate/address concerns.

- Drive adoption, greater ultimate utilization and higher proficiency on the changes impacting employees in the organization so that business results are achieved.

- Work with project teams to integrate change management activities into the overall project plan and ensure that the all HR areas that are impacted are prepared for their role in Day 2.

SENIOR SAP TRAINING LEAD

Maple Leaf Foods

July 2010 to 2014

- Planned and organized the work and project progress;

- Developed and coordinated the communication and strategy to deploy

- Assist in defining roles, jobs and organization changes that are required to support the future state business capability;

- Developed and coordinated the execution of the implementation plan for our Supply Chain Mngt team, Analyze IT requirements for input to the budgeting process

- Planned and scheduled plan activities, communication, prepared classroom materials, online support materials, job aids, logistics for each deployment;

-Weekly follow up with the project teams;

- Identified the objectives, risks, constraints, resources of the project;

- Work closely with more than 50 Key Users to determine the scope, provide input and support of readiness of training documentation, training schedule and Hyper care

SAP CUTOVER LEAD

CN

2010

- Coordinated the execution of the work packages and controlled the evolution based on the project plan;

- Monitored and defined regular status updates to the project managers;

- Coordinated the change management activities with stake holders;

- Developed and executed training workshops for external clients;

- Developed and coordinated the execution of the implementation plan;

PROJECT COORDINATOR

TP1 Internet 360, Montréal

2009-2010

- Communicated policies and processes so that they were clearly understood and respected. I participated in the hiring process and ensured team motivation, productivity and team spirit. I did the follow-ups, provided feedback and employee evaluations yearly and during probationary periods.

- Recruitment of new (20) distributors and vendors

- Marketing and created web page designs

- Coordinated resolution of problems

- Participated in the definition and development of business processes and controls to manage the various steps in the production process, implementation and support.

- Planned and prioritized projects and tasks, and managed the service portfolio.

- Communicated effectively with clients and users and delivered results respecting the schedule, budgets and requirements.

- Responsible for the development and support of a high-performing team

- Set and ensured that operational objectives were met and participated in the planning and administration of the annual budget.

SAP SENIOR TRAINER

Uniboard Canada, Montréal

2008

Facilitated and supported project planning sessions, lessons learned sessions, and project management meetings.

-Created documentation and business process

- Coordinated the training for super users (more than 50 super users)

- Training, knowledge transfer and mentoring of the project team members

- Coordinated the process of data conversion from legacy systems to SAP

- Coordinated implementation of a large SAP project in a rollout environment (over 1000 employees Montreal and North Carolina USA)

- Executed work plans and project milestones

- Prepared and coordinated workshops with management and SAP Security team

- Developed and coordinated business scenarios during SAP implementation

- Coordinated sign-off on the business process and documentation details for SAP users

- Configuration of the data in the training environment for users to practice

- Ensured the use of IT standards and policies for SAP development

- Reviewed and verified technical documentation

- Developed and implemented an approach to track and control the Master Project Schedule

- Followed the clients and industry standards and guidelines

- Coordinated Test Scripts

- Performed schedule and resource analysis

- Performed all Business Process Documents

SAP SENIOR TRAINER

ACTS-Air Canada, Montréal

2007-2008

- Executed and prepared training for super users to train their respective SAP teams in preparation for a Go Live upgrade to SAP 6.0

- Coordinated the process of data conversion

- Documented business processes and provided analysis to determine gaps between Legacy software versions and SAP

- Coordinated implementation of a large SAP project in a rollout environment

- Prepared and executed all training guides for SAP super users (over 100 users)

- Coordinated and supervised all training sessions by the super users as requir

Education & Courses

Gestion de projets 2010

PNAABC 46.6, 4.7 & ECC 6.0 2005

SAP MM Training- SAP Academy Toronto 2001

C.E.G.E.P. Montmorency 1996

DEC in computer science and office automation 1996

Introduction to OS/390 MVS 1996

MRAC01C-1 RACF Administration Workshop 1996

Introduction to Pascal 1996

My attributes

Leadership

Excellent communication skills

Excellent aptitude for planning

Adaptability and ability to manage multiple, occasionally conflicting, priorities

Ability to recognize and take advantage of new sales opportunities that arise

Ability to adapt to a dynamic and rapidly evolving work environment

Aptitude for stimulating creativity and productivity in the workforce

Experience managing personnel

Contact this candidate